Brabantia Anmeldelser 

My ironing board broke after 4 years with a
10 year guarantee, replaced with no hassle
Great customer service

I would like to thank JO (THE FRONT FACE OF BRABANTIA) as with communicate with them and asking about their products, it has infact lead to a sale of one of their Rotary Driers,
which they did say was their ESSENTIALS BRANDED ONES, but I was inform after saying what my requirements was (EG WIDE ENOUGH BETWEEN TO ARMS FOR KING SIZE BEDDING), It has come and I will admit, the pole is narrower than my previous, (45 to 35 mm) but you do get the plastic support tube which enables this rota drier to rotate, which I have done the old trick of wrapping some plastic lawn edging I had left round the external of their tube like a sausage roll effect and made it fit into my previous rotary driers ground hole/anker point.

Ik heb de drinkbeker met rietje gespaard en gekocht bij Albert Heijn. Vond het niet echt goedkoop, maar vond het makkelijk,nou dus niet.
Ik vind het jammer dat er geen rekening wordt gehouden met mensen die linkshandig zijn.
Nu zal er wel gedacht worden,waar heb je het over. Maar voor mij en misschien meerdere mensen is het vreemd om het rechts vast te houden.
Dat is net zo als je je brood moet smeren of iets moet knippen,dat lukt me niet met rechts.
Het rietje had misschien beter in het midden geplaats kunnen worden.

The bin I had which my daughter gave me years ago and served me well the bin lid stopped shutting properly.
I liked the bin but couldn’t afford a new one as an OAP now. So I ordered a new lid. Was very clear which one to order. Was very reasonably priced and arrived within couple days of ordering. Great value. And have just been told there’s a 10 year guarantee on the new lid. Result. Great service. 👏👏

J'ai acheté la nappe de repassage.
Elle gondole. La sous-couche est plus grande que le tissu de surface. Il est donc impossible de repasser convenablement dessus.
J'ai échangé plusieurs mails avec le service après-vente. Après plusieurs questions, on m'a demandé de repasser ma nappe de repassage 😯 Les ondulations ont été remplacées par des plis 😠
Je demandais un remboursement. Non, ils pouvaient me l'échanger 😡 ou me faire un bon d'achat 🤬
Ne pas acheter 🙂‍↔️

The rotary washing line was OK until the pole snapped off. I made a claim under their "5 year warranty" and was told that it was my fault that their product failed and they could not help me. Brabantia warranty is great until you have a faulty item and try to claim.

Een pan kopen mag bij Brabantia. En als de pan dan na twee maanden scheef is en aanbakt dan krijg je vragen of je hem niet te heet hebt gebakken. Fotos bonnetje sturen. Daarna nog veel meer foto's en hoor je niets meer. Prima bij mij nooit Brabantia meer.

Vandaag de drinkbeker van Brabantia gekocht bij Albert Heijn met punten. Maar de drinkbeker is allesbehalve handig. Het schuifje moet je open zetten om het rietje erin te doen. Dus drank kan eruit lopen en/of koud worden. Bovendien zit de greep links als je wil drinken terwijl meerderheid rechtshandig is. Als je de greep rechts houdt dan zit het rietje aan de andere kan van de beker. Erg onhandig. Voor mij is het zeker niet de drinkbeker die ik ga gebruiken. Had meer verwacht van een ontwerpafdeling van Brabantia

2 dérouleurs de papier de table commandés via Amazon sur la boutique Brabantia, arrivés cassés (longue tige en U dessoudée) car non emballés dans la boîte d'origine mais dans un carton souple.
Mon avis a été refusé sur Amazon car, selon eux, c’est la boutique Brabantia qui s'y oppose.
Conclusion à propos de la boutique Brabantia:
-manque total de professionnalisme
-Refus de leur responsabilité
-mépris des clients.
À fuir!

Excellent response to a problem I had with ironing board cover. Offered to send replacement within a few days .

I had a problem with a Brabantia kitchen bin which was resolved when I was informed that it was covered by a 10 year warranty! Quite exceptional help from the customer advisor in dealing with the matter and the replacement part was placed on order for delivery in 3-5 days. 5 Star service !!

After 10+ years of excellent service, the catch on our Brabantia roll-top bread bin failed. Then I read what they say about their environmental credentials on their website, so I contacted them to see if spare parts were still available.

They immediately sent me a complementary catch. This arrived safely, the next day; fitting proved straightforward and it now works perfectly.

I would have been happy to pay for a new catch, so they went way beyond my expectations. I wish more companies were like this, especially given our planet has such tough environmental challenges!

The prompt and without questioning nature of the way they dealt with my issue

Bin lid cracked; nearly five years old. Contacted the company with pic showing damage. Response next day and new bin lid being sent, no charge.
Brabantia: a name to trust.

I sent an email.It was immediately answered, and I managed to sort everything else.Very great service, even though it was expensive.But was well worth it

Called Brabantia when the closure on my bin broke.
I told them it was a 13 year old product - 'No Problem!

They a new closure by mail within 2 days - No Cost!

What a CRM story! - a great company 'walking the extra mile" and delighting a long time Customer

Je viens de remplacer ma poubelle Brabancia achetée il y a 15 ans, toujours en service mais plus très présentable pour en acheter une neuve très jolie Brabancia évidemment !
Je l'ai acheté les yeux fermés me fiant à ma bonne expérience de la marque. ET BIEN QUELLE DECEPTION! Quand j'appuie sur la pédale elle part dans tous les sens tellement elle est légère!! La qualité n'est plus au RDV C'est certain qu'elle ne va pas durer.... de la vraie pacotille!
Par contre le prix est toujours aussi élevé ! Je suis vraiment déçue et ne recommanderai plus cette marque autour de moi !

Een afvalemmer gekocht, maar het pedaalmechanisme was gebroken. Contact gehad en vlot een nieuw product ontvangen, echter was hier ook het pedaalmechanisme kapot. Via de mail contact gezocht, maar geen reactie. Geprobeerd te bellen, maar ook daar krijg ik geen contact. Erg jammer, normaal ben ik erg blij met de producten van brabantia.

Just like to thank Kate for her help and support in finding me the right size bag. Great communications and lots of info. Thank you.

Terrible company. I have 6 of their waste disposal products at home. The touch lid bins in the bathrooms have the most flimsy mechanisms which regularly snap. How hard it is to design and manufacture a bin that actually opens? Extremely frustrating - useless for its intended purpose. I am sick of having to order replacement lids/catches. I spent over £200 on my 2x30l kitchen bin. As others have said, it is made of the flimsiest material that you only have to breathe on for it to dent. I politely emailed customer service who were most unhelpful telling me that this is wear and tear (Sasha). I have had other similar metal bins in the past which cost much less that have never ending up looking unsightly due to dents. I’m surprised this company is still trading.