Checking in was trouble free, restaurant was awful £19 for breakfast £9 50 for bacon sandwich. Tables and menus were filthy didn't look like they ever were wiped clean,very disappointed.
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Se hva andre synes
Bournemouth airport is a nightmare, 5 planes taking off in a half hour all trying to get through the baggage security screening and only one conveyer belt working, still not finished the building work... Vis mer
Peak time yesterday, with many departing flights and the security line had one scanner operating. The queue was overflowing. Luckily, a Ryanair operative came and got us passengers for the next flight... Vis mer
I was genuinely gobsmacked when I arrived at Bournemouth Airport – I honestly felt like I was in another country. The whole place has such a relaxed and welcoming feel. The customer service was... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Bournemouth Airport is owned and operated by Regional & City Airports (RCA), part of Rigby Group plc. The Bournemouth Airport Management Team, together with over 220 members of staff, oversee the daily running of the airport. The primary function is the management, delivery and operation of a range of airport services which enables passengers to move through the airport terminal building onto and from an aircraft in a safe manner with minimal delay and disruption. Bournemouth Airport is also committed to monitoring and improving the overall quality, environmental and health and safety performance in all aspects of service delivery.
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Car Park exit damages car
You have to enter a paid car park to either drop off or pick up passengers. At the car park exit is a very high, speed ramp that is so high your car will ground even if empty, but after collecting 3 adults and their luggage my car grounded so badly that it damaged the exhaust.
Small is sometimes good
Small is sometimes good. When we arrived the cafe just inside was closed. Smiths was open along with the cafe/bar once you get through passport control. Seating can be limited if more than one aircraft departing around same time. We had assistance and for anyone who does need this let me assure you that this airport has one of the best teams we have encountered both here and abroad. Friendly and funny they give you a laugh to the start of your holiday. Please note Christina and Damon are a hoot and do ask Damon to dance for you, this is payback for him finding an excuse not to dance for us lol.
Good airport
Good airport, however very busy! No seats so we along with 20 others sat in the disabled section and we’re asked to leave! Disabled people were sitting in the normal area so we had to sit on the floor?!?! Do Bournemouth Airport really get 30 disabled and don’t they have wheelchairs? If a disabled person should have appeared, I would have given up my seat in an instant. We may not be disabled but my wife had an injured lag and had to sit down, strange.
Room for Improvment
Essentially no facilities for walking into this airport unless one walks in the road to add to the frustration.
Car parking for a fortnight was quoted as £97 in distant park, £125 in the nearest, we avoided that. A son delivered and collected us, £3 for drop off each way. With the people for only one flight at a time the multitude of staff seemed still to be unable to cope. The ramp to the plane was an improvment. Getting out of the carpark was a slow frustrating experience. Drivers ahead to us were waving sheets of paper and apparently talking to somebody on the intercom and taking for ever each time. How would they cope if they had two planes landing close together?
Good normally - not now
Good local airport normally. Today, duty free closed, cafe closed, bar closed. WH Smith the only thing open.
COVID is a convenient excuse but this simply isn’t good enough. My son travelled 1st week of March and found exactly the same - no opportunity to find some bar and cafe staff in the last 3 or 4 weeks?
International airport? I think not!
Little but lovely
Travelled from a lot of different airports in the UK and Bournemouth is best by far. Fifteen minutes from home, get a drink and sit and have a cigarrete before departure, great Ryanair Flight , love it and I use it at least six times a year.
Friendly staff
For a small airport, it has all the facilities that you need and extremely easy to navigate. I was a bit nervous travelling on my own, however every member of staff that I came across were so cheery and helpful, they made me feel at ease.
Returning from Dublin in the wind and…
Returning from Dublin in the wind and rain to find not one taxi available - rubbish!
No water available airside here.
No water available airside here, unless you pay and it costs £1.50 for just a little bottle. Surely this is illegal. If not it's still exploitative of customers. Every pub in the UK is required by law to give people water free on request. Most airports have water fountains for travellers but not Bournemouth. Be warned, hydrate before you travel or be prepared to pay through the nose.
Everything was shut!
We arrived ar 1715hrs on a Saturday eve to check in for a 2010 flight. The plan being to go through security and eat a meal before our flight and car journey the other side. To our surprise and frankly disgust EVERYTHING at the airport was shut. No coffee etc available land side and everything air side was shut. Leaving us to cater for our 3 year old qith vending machine crisps and water.
Really disappointed with BIA service provision for passengers. The website says the restaurant is working reduced ours but not the shops...duty free or cafes?
The rest of the process...check in and security matched any other airport.
If no stars were available this would…
If no stars were available this would be appropriate. This airport is beyond a comedy sketch, from oversized baggage, to security personal, to the Wi-Fi to the joke of the restaurant. This airport needs to close.
Worth zero stars actually
This must be a contender for the prize of the country's worst airport. No where to eat air side. The cafe landside had 3 toasties available. This place is dire. Wish I could give it zero stars.
Staff nice and friendly
Staff nice and friendly. Toilets need a clean . Drop off charges apply. No cash accepted in world duty free.
Small and friendly
Jut returned from Spain having used this airport for the first time. It's very small and not busy, both things to it's advantage. The car park is just outside the door and very safe. We needed assistance to board and disembark the plane. The assistance staff were super helpful and friendly, even at 4.30 a m! A much better experience than we have had at other airports which tend to be much busier and less personal. Will use this airport again despite having to drive there from London.
We also had incredible help from a lady called Suzy when booking the car park, which is run by a separate company.
Excellent special assistance by lovely…
Excellent special assistance by lovely staff both on departure and return . Thank you .
No water fountain
The airport is fine. However, it is totally unacceptable that they do not provide a water fountain for passengers not wish to fill the oceans with plastic waste. Quite unbelievable in this day and age.
Quite nice vibes
Quite nice vibes, all about the vibes. Was a bit of funky smell going through security though, think someone farted.
Fairly good airport
Fairly good airport. I like how easy it is to park your car and I guess it's safe since no damage has been done when I returned. The downside is that it gets too crowdy sometimes.
Their website is atrocious
Their website is atrocious. Unsurprisingly I have had to cancel bookings because of cancelled flights or not being able to fly. First time cancelling was an ordeal but got there in the end but second time? Good God just doesnt work at all. Furious just because you have no real competition doesn't mean you can be utter rubbish and treat customers so badly. I have also had difficulties getting out of the car park before. Tin pot Mickey mouse airport. Will always check Gatwick now for flights. For the inconvenience the airport causes as more "convenient" think I will be giving my hard earned to LGW in future. Hope you're reading this Mr Ryanair have a word mate. Mr easyjet may be getting my money in future if things don't improve.
I recently flew to gran canaria from…
I recently flew to gran canaria from Bournemouth airport and as i am disabled need assistance, the staff were truly amazing and one in particular called Star, and he certainly was that, he was a gr8 help to me , it is just a pity the ryan air staff were the opposite !!! They were no help at all and extremely rude and have quite put me off travelling with them again.
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