BMO Financial Group Anmeldelser 1 166

Our personal banking officer working at the Dundas, Ontario Branch, Jaclyn Del Rosso, is an exceptional individual who provides considerate and knowledgeable investment options. She timely follows up on maturity dates and guides us through choosing the best options available in relation to our risk and benefit decisions. Pleasure dealing with her!

Wife went to their bank in shawano Wisconsin with check from their bank and charged my wife 10.00 to cash their check at one of their banks . Wtf

shit customer service
long wait times
app works sometimes
inconvenient branches
lazy inattentive staff at branches

C'est ma banque depuis une décennie, j'aime beaucoup ma banque.
Je recommande cette banque.
Un service impeccable 💚💙🤍❤️

La banque m'appelle tous les 2 semaines pour dire que mon prêt est en retard. Je n'ai jamais manqué un seul paiement. De plus, ce sont des prélèvements automatiques. J'ai porté plainte et encore la malgrés que j'ai les preuves, ils continuent de me dire que je suis en retard. Ils vont perdre une bonne cliente

My loan originated with BMO in October 2025 and the customer service experience has been horrendous. When you call, regardless of the time of day, get ready for a lengthy hold, and then when someone finally comes on the line, start praying like crazy that you can understand them. Be ready to repeatedly explain the reason for your call and expect limited comprehension of financial transactions. I have banked and worked with numerous financial institutions and BMO is the worst. I'm looking to pay off this account and be rid of BMO. I not a person who generally writes reviews, let alone negative reviews, but this level of poor customer service has been time consuming and frustrating, and motivate me to warn others. My advice, do not use BMO.

I wish I could give 0 stars. I keep uploading the material change forms, but they still don't seem to receive them. All that was missing was the postal code and a few minor details. They froze the account because of that. After uploading three times, I gave up. So, I decided to move to National Bank, where there are no trading fees as well.

BMO has increased their monthly fees quietly, raising it by CAD1.00 and never informed me. It's not the CAD1.00 but it's the principle behind this. They have thousands of customer and if every one if charged an extra dollar, they are making THOUSANDS more in doing NOTHING EXTRA. Daylight robbery! At least have the courtesy of informing me. I will be closing my account very soon.

I recently visited this branch to open student accounts for my children, and unfortunately my experience was very disappointing.

The agent I dealt with was unprofessional and did not give me the opportunity to fully explain my situation. I clearly mentioned that I was willing to bring my children in, but simply could not do so at that exact moment. Instead of being understanding or offering guidance, her response felt dismissive and quite impolite.

I understand that there may be policies in place, but customer service should always involve respectful communication and a willingness to help. This interaction left me feeling undervalued as a customer.

I hope the branch takes this feedback seriously and works on improving the way clients are treated in the future.
The brunch is in Edmonton, Newcastle’s . And the agent is Joanne CHen

I recently contacted Bank of Montreal (BMO) and the customer service experience was extremely disrespectful of customers’ time. I was on hold for well over an hour with no callback option offered. During the entire wait, I was forced to listen to repetitive, high‑pitched, grating music that you cannot reasonably turn down without risking missing the moment an agent finally answers. This feels like a deliberate design that forces you to endure irritation rather than offering a respectful alternative.

The entire experience felt like I was being held hostage by the phone system instead of being treated like a valued customer. A simple callback option would completely solve this problem, yet it is not available. Long hold times without any alternative show that BMO prioritizes cost savings over basic respect for customers’ time and attention.

I also find it troubling that BMO’s call centres are outsourced outside of Canada rather than staffed by Canadian workers, especially given Canada’s current unemployment challenges. A corporation of BMO’s scale should be hiring Canadians to answer customer calls instead of offloading that work to other countries. Outsourcing directly contributes to the erosion of local employment and degrades the quality of customer experience.

To provide perspective on the size and financial capacity of this institution: BMO has total assets of approximately CAD 1.47 trillion and reported net income of about CAD 8.7 billion in fiscal 2025, making it one of North America’s largest banks with huge revenue and profitability. Its market value (net worth) is currently about USD 99–95 billion.

With billions in profit and trillions in assets, it is unacceptable that BMO treats customer service like an afterthought while outsourcing critical functions and forcing people to waste hours listening to irritating music.

What needs to change:

Offer a reliable callback option so customers are not forced to stay on hold.
Staff customer support adequately (preferably with Canadian employees where applicable) to reduce excessive wait times.
Improve the hold experience to be genuinely respectful (pleasant, calm audio that doesn’t grate on the nerves).

Customers shouldn’t be forced to pay for operational efficiency with their time, patience, and nervous system. This experience reflects priorities that need to be seriously reconsidered by BMO’s leadership.

I would give BMO a zero or negative rating if possible. Worst experience with a bank ever. First, I had trouble registering the digital account. Spent 18 minutes on the phone with excessive background noise and difficult to understand. Then I tried to register for external payment and I could not find a verification page for ACH transfers. I spent another hour+ on the phone with two people and then I found the verification page under "preferences". Once set up, I had to call to have an "account hold" removed.

Yeah looking at the reviews on here is probably one of the worst Banks ever going at the account for maybe a month and a half now was supposed to get a bonus told me I wasn't eligible because apparently my account was frozen in that first 30 days somehow when it was never Frozen but any how would never recommend BMO Bank to anybody ever there's scam artists that offer false advertising to lure you in and then give you nothing

BMO has no customer service at all. Our credit card got scammed and they refuse to do anything about it. We had to go to a difference bank to refinance our mortgage. Lets go back to the old days when they had a customer service counter instead of having to do everything at the tellers who know absoluely nothing.

BMO succursale st rose is the worst service
Worst manager that gives very bad reputation to bmo when will
They understand

I received an email from BMO asking me to exchange my business account card. I made an appointment at the branch at Cornwall road, Oakville On, and received a new card that was activated on site, along with a code valid for one hour. I should say supposedly activated because when I tried at home to activate card the message was" This card is no longer up to date. I called the branch multiple times, and left voice messages. No response.
Following their procedure for complaints, I called the Business office, and spent over an hour with 2 different officers trying different approaches, none of which worked. Finally someone suggested calling again in a few days, when there was a chance the issue would be resolved.
The level of incompetence of BMO would embarrass any bank in a third world country. They assume the value of their custumers' time is null, certainly not enough to check whether their products work.

I had a very disappointing experience with the fraud department at BMO.

I fully understand the importance of fraud prevention, and I appreciate that banks must take steps to protect their customers. However, the way this situation was handled was extremely frustrating and unnecessarily difficult.

During a recent call with two fraud representatives, Amanda and Alexander, I completed all requested verification steps for my account. Despite successfully verifying my identity, my transaction was still blocked and I was told I would have to go into a branch in person to complete verification.

What made the situation worse was the tone and attitude of the representatives. The interaction felt dismissive and unprofessional, which made an already inconvenient situation even more frustrating.

Customers expect fraud protection, but they also expect respectful service and reasonable solutions once their identity has been verified. Requiring a branch visit after completing verification over the phone defeats the purpose of having a fraud department available to assist customers remotely.

I hope BMO reviews how these situations are handled and places greater emphasis on professionalism and customer service when dealing with legitimate account holders.

BMO Customer 45+ years.
Placed my elderly parent's funds on account there via POA, but the games began when my Estate Executorship kicked in after that parent passed on and BMO Estate banking blocked my access to the funds.
They operate with arrogance based on " expertise " resulting from retail banking in the centre of the Universe - Toronto.
1 star because 0 was not an option. Terrible.

One star is generous. Password not recognised and had to change repeatedly during three days. I inherited this bank when they bought Bank of the West. Online service is awful. Verification of account difficult as they do not understand that some people live overseas and don't have a U.S. phone number. They blocked my account because they could not verify and wanted me to get a copy of my passport notarized which would have been expensive and taken days. Rigid, unhelpful assistance. I would change immediately except that my social security check is deposited there, and I'm sure dealing with SSA would be even more difficult.

I gave them one star only because I had to give them something to write a review. This bank is the worst I've ever dealt with. An RV loan of mine went through them. So I get the 10 day payoff amount, my new loan company sent them a check. It arrived on time but then they refused it. So, they charged me more. Then I went in and got another 10 day payoff (about $300) and paid it. Well guess what, they said I still owed money. I literally had to spend 3 hours total on the phone in total just to pay them their friggin' money. I think it's over now but

Very disappointing and frustrating experience.

I contacted the bank regarding two $25 Amazon return fees that I did not recognize. The bank initiated an investigation and temporarily credited the funds.

Soon after that, the bank decided to close my account.

I never asked to close the account. This decision was made by the bank.

This caused serious inconvenience because my paycheck was being deposited into that account and I had to urgently change all my payroll information.

After closing the account, the bank charged me a $50 early closing fee.

No one warned me about this fee and no one explained that I would be charged if the account was closed.

It does not make sense to charge a customer an early closing fee when the customer did not initiate the closure.

Customer support refused to correct the charge.

Overall, this experience left me extremely dissatisfied.