I had a wonderful experience regarding a gift card I had. The card had not expired and had a balance, yet it was not working. I did not realize that if a card is inactive, the balance goes to zero. I... Vis mer
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The page crashed when I was purchasing a digital gift card & I wasn't sure it went through, so I purchased another. When I found out both had gone through, I contacted customer service to undo one of... Vis mer
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I sent you a request to reimburse me for a gift card that was drained. You keep sending me over and over emails requesting additional info but dont tell me what info. I sent a picture of the front... Vis mer
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I made a purchase with the remaining funds on my Visa gift card. The gift card was disposed of due to no remaining balance. I had to return part of the purchase, and the return was placed on the gift... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Blackhawk Network Holdings Inc. is a privately held company that operates in the prepaid, gift card and payments industries.
Kontaktopplysninger
Stoneridge Mall Road 6220, 94588, Pleasanton, USA
- www.blackhawknetwork.com
3,8
Bra
2k anmeldelser
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
You people suck
You people suck. I called about a gift card at the end of December. After that every time I called. I was on the phone for at least 15 - 20 minutes. I got no where. First I would talk to a black woman. "I'll check on that for you. " or "let me check on that". Something to that effect. Then I get Mumbai. I can't do what they want. They wanted proof of my address. I couldn't fax them anything. They didn't give me a fax number. I don't have access to a scanner. So they screwed me out of $50. I've never had this much problem before. I told them I've lived here over 15 years. I haven't moved. They said they had an incomplete or incorrect address. Incompetence on the other end of the phone is the problem. They probably get bonuses for screwing people out of gift cards. Or send them to themselves or relatives. If i could leave a zero I would.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Problem resolved within a hour
Problem resolved within a hour! Extremely happy.
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Hi there,
Thank you so much for the 5-star review and for sharing your experience with us. We are thrilled to hear that your issue was resolved within an hour and that you are extremely happy with the outcome. Providing fast, effective support is always our goal, and your feedback truly means a lot to our team. We appreciate you choosing Blackhawk Network and look forward to assisting you again whenever you need us.
Regards,
Maurice V.
Blackhawknetwork.com
Odeon Gift card issued by third party
Only get 2 stars. whole experience with them was a complete nightmare and is still on going. An Odeon gift card is apparently issued by these people! The first and last lady that I spoke to were the best out of the bunch, out of the 4 phone calls I had with them, to sort this issue. should have taken 1-2 days to sort which it didn't so continued to phone daily for updates on the issue. This company issue gift cards for the Odeon cinema, it was not activated when it was sent out as Christmas gift. So it did not work, when used and subsequently caused a lot of embarrassment to the recipient. Plus trying to get it activated was also an issue which took me 4 days (and not through them - Odeon online customer services managed to activate card once I gave them the gift card number and a screenshot of the original order). Patrica finally looked into my case 5 days later, too late I had managed to sort it myself. Fingers crossed it works when I use it, as the recipient does not want to use again. It has been a very costly experience for me, when it was suppose to be a nice Christmas present. I suggest you don't use them and Odeon please get yourselves a new distributor for your gift cards. Date of purchase of gift card was end of November 2025, the experience with Blackhawk started on the 13th April 2026.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Hi Johanna,
We are very sorry to read about your experience and truly regret the frustration, delays, and embarrassment this situation caused, especially as the gift was intended to be a Christmas present. We understand how disappointing it must have been to receive a card that was not active and to have to follow up multiple times before receiving support, and we appreciate your feedback regarding the agents you spoke with. We would still like the opportunity to review this matter further and ensure everything is fully resolved, so please check your inbox for an email from noreply.notifications@trustpilot.com and use the link provided so we can securely gather your details and assist you directly.
Regards,
Maurice V.
Blackhawknetwork.com
Great customer service
They answered my call quickly and resolved my gift card issue. Very helpful.
30. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Hi Darrin,
Thank you so much for sharing your 5-star experience with us. We are glad to hear that our team answered your call quickly and was able to resolve your gift card issue efficiently. Providing helpful and timely support is always our goal, and we truly appreciate you taking the time to let us know how we did.
Regards,
Maurice V.
Blackhawknetwork.com
Issue resolved in a timely manner
The process was straightforward: I reported a gift card issue, they offered a fix, and I received it all within 2 days. I’m really impressed with their high standard of customer care.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Hi Tim,
Thank you so much for taking the time to share your experience and for the 5 star rating. We are glad to hear the process was straightforward and that our team was able to resolve the gift card issue quickly and effectively. Providing timely solutions and high quality customer care is always our goal, and your feedback truly motivates our team. We appreciate your trust in Blackhawk Network and look forward to supporting you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
Best customer service
Best customer service, they really are there to help.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Dear Jesse,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that our customer service team was able to support you and truly be there to help—that’s always our goal. Your feedback means a lot to us and will be shared with the team as encouragement to keep delivering the level of service our customers deserve.
Warm regards,
Josh R.
Blackhawknetwork.com
I had a wonderful experience regarding…
I had a wonderful experience regarding a gift card I had. The card had not expired and had a balance, yet it was not working. I did not realize that if a card is inactive, the balance goes to zero. I sent a message to customer service, and within a day, they reinstated my card and balance and let me know why it wasn't working. I am now aware of the inactivity time frame and was greatful they gave me a one time pass and reinstated my gift card. Wonderful service and generous offer! Another company could have said too bad, tough loss, and done nothing. Thank you again!
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Hi Deb,
Thank you so much for taking the time to share your experience and for your kind 5-star review. We are truly happy to hear that our support team was able to quickly resolve the issue with your gift card, clearly explain the inactivity timelines, and reinstate your balance as a one-time courtesy. Providing helpful, fair, and transparent service is very important to us, and it is great to know we met your expectations. We sincerely appreciate your understanding and your thoughtful feedback, and we are glad we could turn this into a positive experience for you.
Regards,
Maurice V.
Blackhawknetwork.com
Outstanding Customer Service
Prompt, caring customer service. The representative called me by name, listened attentively to my concern and quickly corrected the issue. She provided detailed to the time frame I would receive the replacement gift card and assured me the funds dod not have an expiration date. Highly professional and effective communication.
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Hi Deborah,
Thank you so much for your kind 5-star review and for taking the time to share your experience. We are thrilled to hear that our representative provided prompt, caring, and professional support, and that your issue was resolved clearly and efficiently. Delivering attentive communication, accurate information, and peace of mind to our customers is always our priority, and your feedback truly reinforces that commitment. We appreciate your trust in Blackhawk Network and are always here if you need assistance in the future.
Regards,
Maurice V.
Blackhawknetwork.com
Great Customer Service
I made a purchase with the remaining funds on my Visa gift card. The gift card was disposed of due to no remaining balance. I had to return part of the purchase, and the return was placed on the gift card that I no longer had. I contacted the customer service phone number and spoke with a representative who advised the refund was pending and when it posts, a new card will be issued. I waited a couple of days and called back. Another customer service representative checked and the refund had posted, the representative advised I will receive a new card in 7-10 days with the refunded amount on it. Excellent customer service by both representatives and a great relief knowing that a new card will be issued with the refund amount on it.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Hi there,
Thank you for sharing your experience with us on Trustpilot. We are truly glad to hear that our customer service representatives were able to assist you through the refund process and provide clarity and reassurance regarding the replacement gift card. Your feedback means a great deal to us, and we are happy we could help turn a potentially stressful situation into a positive outcome. We appreciate you choosing Blackhawk Network and thank you for taking the time to recognize our team’s efforts.
Regards,
Maurice V.
Blackhawknetwork.com
Quickly resolved my issue
Very easy to deal with and made quick resolution to my issue
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Hello Josh,
Thank you for taking the time to share your 5-star review. We are happy to hear that our team made the process easy for you and was able to resolve your concern quickly. Providing smooth and efficient support is always our goal, and your feedback truly means a lot to us. Please do not hesitate to reach out again if you need anything in the future.
Regards,
Maurice V.
Blackhawknetwork.com
I called regarding an expired Gift card…
I called regarding an expired Gift card and need a replacement, but since I moved, they need to verify my new address, and it required a few more steps, but I was kept informed throughout the entire process
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Hi James,
Thank you for the 5‑star review and for sharing your experience. We are glad our team was able to assist with replacing your expired gift card and keep you informed throughout the address verification process. While we understand the additional steps can take some extra time, protecting our customers and ensuring accurate delivery is a top priority. We appreciate your patience and trust in Blackhawk Network, and we are happy we could support you every step of the way.
Regards,
Maurice V.
Blackhawknetwork.com
The customer service team is…
The customer service team is well-equipped with professional knowledge and manners. I am very appreciative of the team's advice and guidance.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Hello there,
Thank you for taking the time to share your positive experience and for your 5-star review. We truly appreciate your kind words about our customer service team and are glad to hear that their professional knowledge, manner, and guidance met your expectations. Your feedback means a great deal to us and motivates our team to continue delivering helpful and reliable support to every customer we serve.
Regards,
Maurice V.
Blackhawknetwork.com
I had a problem with a gift card and…
I had a problem with a gift card and the customer service agent went above and beyond and fixed the problem for me
21. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Dear Shaun,
Thank you for sharing your experience with us. We’re delighted to hear that our customer service team was able to go above and beyond to resolve the issue with your gift card. Providing supportive, thorough, and effective assistance is something we truly value, and it’s great to know that it made a positive difference for you. We appreciate your kind words and your 5‑star review.
Warm regards,
Josh R.
Blackhawknetwork.com
Just Customer Service overall very…
Just Customer Service overall very productive admirable just exceptional.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Dear Vanessa,
Thank you so much for taking the time to share your feedback with us. We’re truly pleased to hear that you found our Customer Service to be productive, admirable, and exceptional—those words mean a lot to our team. Providing helpful and positive support is something we strive for every day, and we’re grateful you recognized the effort. We appreciate your trust and your kind review.
Warm regards,
Josh R.
Blackhawknetwork.com
I sent you a request to reimburse me and you wont respond in a professional manner…
I sent you a request to reimburse me for a gift card that was drained. You keep sending me over and over emails requesting additional info but dont tell me what info. I sent a picture of the front and back of the card and you just sent me an email requesting additional info that I previously requested.
Do not use this company unless you want to spend hours sending them the same info over and ovelr.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Dear Jay,
We’re sorry for the frustration you’ve experienced while trying to resolve a drained gift card issue, especially with repeatedly receiving requests for additional information without clear guidance on what’s needed. We understand how discouraging it can feel to send the same documentation multiple times and still not see progress. This is certainly not the experience we aim to provide, and we’d like the opportunity to review your case more carefully. Please check your email for a message from noreply.notifications@trustpilot.com and reply directly so we can securely collect your information and work toward assisting you further.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 04/14/2026:**
Hello Jay, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Blackhawknetwork.com
Just don’t!! Where do I even start!?!
Where do I even start!?!! Unless you want to spend a portion of your day, or days, in frustration with no solutions. Calling 4 different numbers multiples times, for multiple hours, explaining the same thing multiple times, to multiple so called “customer service representatives” that give you multiple explanations, with possible multiple different reasons for the issue, and to pass you on to multiple other companies; Apple, Visa, your network provider, just to end up circling back to multiple times to, by the grace of god, finally get all of these MULTIPLE Blackhawk associates to give you a collectively consistent and aligning answer..”Sorry, there’s nothing we can do”.
I wasted hours of my time, I’ve wasted my money, just for them to spend hours of their time, doing absolutely nothing! They are practically unreachable, they are departmentally unorganized, and they don’t care, because they don’t have to. It will forever be etched into my brain to assertively warn people in any discussion of gift cards to, at all costs, stay away from Blackhawk!!! So long and thanks for all the fish!
11. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Dear Stuart,
We’re truly sorry to hear about how frustrating and time‑consuming this experience has been for you. We understand how difficult it is to spend hours contacting multiple numbers, receiving inconsistent explanations, and being referred between different parties without reaching a clear resolution. We recognize how upsetting it feels when you’ve invested both time and money and still feel left without support, and this is not the experience we want our customers to have. We’d appreciate the opportunity to review your situation more closely and see if there’s anything further we can do. Please check your email for a message from noreply.notifications@trustpilot.com and respond directly so we can securely gather your details and assist you further.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 04/16/2026:**
Hello Stuart, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Blackhawknetwork.com
Great service and reliable
Great service and reliable
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Dear Quajo,
Thank you for the positive review. We’re glad to know you’ve found our service reliable and your interactions with our team consistently positive. Delivering dependable solutions and support our customers can trust is a top priority for us, and we truly appreciate you taking the time to share your experience. We look forward to continuing to serve you.
Warm regards,
Josh R.
Blackhawknetwork.com
The representative understood my…
The representative understood my situation and handled it with no problems
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Dear Tina,
We appreciate you sharing your experience with us. It’s great to hear that our representative understood your situation right away and was able to handle everything smoothly. Providing clear, efficient assistance without added complications is exactly what we aim for, and your feedback lets us know we’re on the right track. Thank you for your kind words and support.
Warm regards,
Josh R.
Blackhawknetwork.com
Wonderful and easy to use customer…
Wonderful and easy to use customer service very polite and always friendly.. I appreciate that it's so easy to get a card registered and replaced when the website doesn't work correctly the hours of service are fantastic as well! Thank You!
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Dear Patricia,
Thank you for the thoughtful feedback. We’re happy to hear that you’ve found our customer service easy to work with and consistently friendly, and that the process of registering and replacing cards has been smooth for you. Ensuring reliable support and flexible service hours—especially when technical issues arise—is very important to us, and we’re grateful for your appreciation. Thank you for choosing Blackhawk Network.
Warm regards,
Josh R.
Blackhawknetwork.com
Awesome Customer Service!
The page crashed when I was purchasing a digital gift card & I wasn't sure it went through, so I purchased another. When I found out both had gone through, I contacted customer service to undo one of the charges. I didn't even know if it was possible, but they addressed my issue very promptly & issued a refund for one of the cards. I couldn't believe how quickly & politely they resolved the issue! Awesome customer service!
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Blackhawk Network
Dear Megan,
Thank you for taking the time to share your experience with us. We understand how concerning it can be when a page issue leads to uncertainty during a purchase, and we’re glad our customer service team was able to step in quickly to review the situation and help reverse the duplicate charge. It’s wonderful to hear that the resolution was prompt, polite, and exceeded your expectations. We truly appreciate your kind words and are glad we could turn a stressful moment into a positive experience.
Warm regards,
Josh R.
Blackhawknetwork.com
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