Big Motoring World - Cannock Anmeldelser 

Purchased a car from the Cannock branch in 2024 after waiting for 5 hours! I couldn't tell you why the wait was long but I was in need of a car so decided to bare it. Was told the car had full service history online and was advertised as so. After owning the car for almost a year I had to get it serviced and it just didn't feel right for having owned it a year and only driven 5000 miles so contacted manufacturer to chase down what work had been done previously. Turns out none. The car did not have the service Big Motoring World sold it as. Paid for another just over 6 months later, sold the car another month after that because it was starting to cost me significant money. A year and a half later having sold the car and with proof, complained to Big Motoring World that they mis sold me a car, was offered a £163 as compensation for a car that had cost me thousands in repairs. Will be taking legal action now but I wouldn't bother with this company, literally feels like you're dealing with immaturity.

Edited this after Big Motoring World have said I haven't responded to them. I have responded to them, they offered me a compensation that was obviously not based on the details I had provided them with and told me this would be their last response, hence why I am seeking legal advice.

If my issue is not resolved I will start my complain on social media
I bought Mazda cx 60 23 plate on 18april 2026 58 k on clock 200 point check and 3 months warranty rac all bullshit . Next day I put on charge not working Apple car play not displaying Steering wheel hard and locking on turnings horrible Big assist ask me to get software update from Mazda and diagnose steering issue from them the will reimburse the money 2 weeks no money reimburse and the fault appears steering rack faulty cost £3169.42 Big Motering world offering me £1201.20 . When the part itself over £2600.00 . When I say ok you give me the place where I take the vehicle their reply you find in this price . When I say ok you take vehicle and get it done reply you do it in authorised price.
Tailgate switch is not working only Apple play from xed by updating the software. Charging issue is still as it is.
Never go too big Motering world offering
THEY ARE TRY TO TAKE OF THIS REVIEW THEN YOU WILL BE BIG ON TIKTALK FACE BOOK INSTAGRAM AND YOU TUBE
BIG MOTERING WORLD MEAN TO ME IS BIG BIG AND BIG PROBLEM

My son bought a car on finance off them which he hadn’t done before on his own the girl told him straight away if he didn’t sign for the car that day it would be gone tomorrow and as he wanted the car he fell into the false sales pitch then they never explained to him anything really about the after sales stuff in detail or what he was signing for as they must of knew he was a new one to this. Shortly after the car got a fault code so I went over with him the one manager told me that I could take it to any car mechanic to get it fixed then bill them but failed to tell us that if it wasn’t an RAC covered garage then you have to pay for labour I asked for them to re send me his agreement as he changed phones and lost emails which we still haven’t had we only found out about the RAC garage by talking to another employee who wasn’t a manager on our way out who agreed to have a look for us. In my opinion I wouldn’t deal with this company especially the Cannock dealership there awful liars who just want a sale.

Everything was brilliant from start to finish Jas was our salesman he did a brilliant job made sure we got what we needed the hospitality here is wonderful checking if you want drinks.. we only went to look today but within a few hours we were driving away with a new car again thanks to Jas for his amazing attention to detail

Avoid if you’re considering here… brought a family car in September 2025 for our ever growing family but needed a biggish car due to baby plus 2 disabled children. We picked a Kia sportage and took it for a test drive. It was lovely and the sales man we had was lovely as well. We decided to go ahead. The process was LONG. From sales to finance to waiting for the car. We had to go back the next day for the car to be valeted. We were there on and off for 3 days. Had the car 2 months and first problem occurred. Exhaust light came on plus the engine warning light. They couldn’t do a diagnostics for another month. We waited for that. The screening showed issues with the DPF. The handbreak button had also broke so that needed fixing. They said they could book in for a repair but because we needed a courtesy car would be 2 months after this. We checked to see if it was safe to drive with children in the car and because we needed the car for medical appointments and general day to day with disabled children and a baby. They said it was. It went in the garage and the courtesy car they tried to give us was a small toy car we said no because we couldn’t even get our pushchair in the boot. LUCKILY someone was returning a larger vehicle in the next hour so we waited for that one to be returned before we left. The car was supposedly repaired. It also had to go to Kia for the hand break under warranty to be repaired. We had the car back all of 2 months and the problem returned. Exhaust light and engine warning light. Apologised for the inconvenience and said they would do another diagnostics which resulted in the same issue. Couldn’t get the car in for another month to be repaired for a second time. We’ve had the car back lone be hold 2 months and the end of June 2026 has gone again. At this point we exercised at right to final rejection under the consumer rights act 2015. Legally I only have to give them one opportunity to fix the car, I’ve given them two opportunities. So I have been more than lenient. They then demanded a diagnostics screening before they would consider looking into the case. We decided to get a local mechanic to do the screening rather than their garage to get the screening done quicker because we wanted to reject the vehicle. The diagnostic showed the same problem as the previous 2 times it had been in the garage for repairs for. 3 days emails have been ignored and in the end I called and asked why these were being ignored. To merely complaints department stated “I haven’t seen them” impossible when the emails are a thread style email and has generated a ticket complaints number. We also replied via the complaints customer service member to deal with the case that they allocated . I said we have provided the diagnostics which proves the fault is the same so therefore we want to reject the car. He said he would review it. still heard nothing. I have now contacted the finance provider and told them they are being difficult and sent them all the evidence to go along with it to open a dispute. We are going to our local branch today to give the car back whether they like it or not and I will be looking at another vehicle because I cannot be left without one with 2 vulnerable children and a baby. If they refuse to help I will be contacting Trading Standards and The Motor Ombudsman and raising it with them to get involved. They will also loose my custom and I will just take my business elsewhere. Nothing but issues with the car on and off for 9 months of having it!

Please check everything before you take any cars because they have a high volume of complaints from problems after sales (something I never saw until it was too late). I have advised family and friends of my experience here and they won’t every purchase from here merely off the back of our awful experience.

Wanted to look in a car
The car wasn’t there, spent about 10 mins time wasted but the guy looking for it
Fair enough though
Said are there any others are the cars, he said yeh but different specs so no point and walked off
Never taken seriously
Ridiculous

Staff was very friendly warm and welcoming. Didn't really expected much, didn't even expect to leave with a car that same day but Jake pulled all his tricks out his hat at the cannock branch and drove back to London with a car. Thank you guys for your service.

Bought a car from Cannock branch. A very good selection. Unfortunately the buying process took a long time, with long periods waiting around with no one telling me what was going on. You have to be prepared for the hard sell on extra products and rushing you through the finance process in order to get your signature.
I let them know I had a problem with the vehicle after 3 weeks, then waited 3 days for an email response, which directed me to the app to raise a warranty claim, which is not clear. During this process i discovered that the vehicle had a manufactures warranty for another 4 years, which I was not told about at the point of sale, in order to sell me their extended warranty for 3 years at a cost of £1800 which activates when the manufactures warranty ends. I explained to them that if I had known about the warranty, I would not have taken the their cover as I only intend to keep the car for a maximum of 3 years. I was told i could not cancel the cover because I was outside of the 14 day period. Bottom line, the great selection of cars has been spoilt by the buying process and aftersales care.

Avoid Big Motoring World Cannock.

The entire experience was frustrating and unprofessional. I was repeatedly given misleading information by the sales team, and the finance process was slow, confusing, and poorly managed. After spending hours waiting in the showroom, I was often told that the finance wasn’t ready or that the car couldn’t be released.

When I eventually collected the vehicle, it had missing parts and paint defects that had never been mentioned during the sale.

The most telling part was that while waiting, I overheard numerous other customers complaining about similar issues and poor service.

Poor communication, lack of transparency, and wasted time from start to finish. I would not recommend this dealership and would strongly advise others to look elsewhere.

PLEASE READ BEFORE ENGAGING BIG MOTORING WORLD and then avoid at all costs!

UPDATE ON THE ORIGINAL POST:
In the comments they have asked me to email ‘bigassist’ - WHICH I CLEARLY STATE I HAVE ALREADY DONE MULTIPLE TIMES! There has been no ‘big assist’, no medium or small assist, just consistent avoidance.

@big motoring world, when will you actually engage with me properly about this issue? I have emailed the address you gave me again since the below original post and you sent me (yet another) holding email… are you holding on for us to resolve ourselves? Or for our warranty to expire so you can wash your hands of us? Disgraceful. You need to do much better. I have my solicitor looking at this issue and have contacted the motor ombudsman.

The car we purchased was plate number CF72YUX - Peugeot 5008. The below post (which you replied to on Trustpilot) was actually an email that was sent to the bigassist address. Contact us quickly. We want my money back.

ORIGINAL POST:
On Sunday 10th May, I purchased the above vehicle from your Cannock branch for £16,800 plus £200 road tax. As I drove off the forecourt, I discovered that the driver’s side wing mirror was broken. This fault was clearly present at the time of sale and was not disclosed to me prior to purchase.
I reported this fault to your team immediately. Your company acknowledged the issue and gave assurances that the wing mirror would be repaired. We booked to have the fault corrected on Saturday 16th May but you were unable to complete the fix stating you needed to take the vehicle for an unspecified period of time to correct the issue. When we asked for a courtesy vehicle to cover this period, your consultant initially refused before saying the GM for the branch would call us back to verify what could be done to resolve this issue.
At this juncture, we asked for a refund as the fault was unable to be fixed and we were again told the GM would need to sign off on this.
It is now approximately two months since the date of purchase and the repair has still not been carried out and, worryingly, we have had no communication from the GM.
The customer service line advised us to email bigassist address. We have received numerous holding emails stating they are contacting the branch as a matter of urgency. We last heard from Big assist over two weeks ago with yet another holding email – and no resolution!

Following extensive research on a suitable vehicle, I found Big Motoring World as a possible solution. But little did I realise what was to follow, so would advise others to be aware and avoid the same experiences I had.

On securing a good valued model by means of a temporary deposit. I was advised by the website and a follow up phone call by a centralised sales team to get an accurate trade in price for my existing car. This I did and received an email summary of a minimum and maximum valuation.

The email and the sales advisor from the phone call stated the minimum valuation was based on a poor condition, multi owned and non or very little service record. With the maximum valuation shown for a showroom condition vehicle.

I proceeded to book an appointment as I was travelling 120 miles to view the car and bring my vehicle as a part exchange. Knowing a fair valuation and the balance in a cash deal.

My experience on arrival was one of confusion as the designated Sales representative kept me waiting initially for 15 minutes before not having any knowledge of the car I had secured. I explained that before we proceeded with a test drive, it would be prudent to know the valuation of my existing car as a part exchange as not to waste further time.

This, I was informed was not possible. I would have to run through the Big Motoring World process before a valuation could be made, albeit my car keys were handed over for an inspection.

The process took a further 90 minutes ( normally two hours I was informed) where I was offered a look around the new car, test drive, offered numerous insurances, warranties, PCP / finance deals and car treatments.

I was then after further waiting, informed by the Sales representative that the Manager had decided on a price. I felt insulted and totally misled at this point. The amount offered was £1700 less than the minimum valuation. Following my comments and remarks of distaste, I received a final valuation, this time £500 less than the minimum valuation.

The Sales representative apportioned blame on the Manager and stated this was a regular occurrence and he always felt awkward giving the news to a customer. Especially when the car I had was in good condition.

Trying to stay balanced and respectful I do feel that I have been misled and coerced into viewing the car under a false pretence. I had spent seven hours travelling and listening to a sales pitch very much on the retailer’s proviso. So much for customer satisfaction. Be aware of what you are informed.

Had a walk round the forecourt at least half the vehicles have cosmetic damage including poor repairs and substandard resprays. Avoid at all costs!

Turned up at 5.05 on a Sunday, having checked the closing time was 6pm online. Was turned away straight away before even seeing how long we would take. Knew what we wanted to view. Very dissatisfied, wasted journey. Poor customer service 😢 avoid !!

We had visited this site previously when it was Available Car and had a much better experience.

As soon as we entered the showroom, we were asked whether we had an appointment. When we said no, the receptionist asked us to complete a form with our personal details, explaining that it was so they knew we were on site. However, the form also included a box asking whether we were happy to be contacted for marketing purposes, so it felt more like a way of collecting customer details than simply recording visitors.

We were then told that all of the cars were locked so effectively couldn’t even look inside them fully without a salesperson accompanying us. For us, that’s a major drawback. We prefer to browse at our own pace before deciding whether we’d like to speak to someone. My husband has walking difficulties and having to walk back to the sales area every time we wanted to view a car would be impossible. We can look through car windows in a supermarket car park! What we wanted to do was see if the cars we were looking into would fit our needs without the hard sell.

When we explained that this approach wasn’t for us, the receptionist said that everywhere locks their cars nowadays. In our experience, that hasn’t been the case, including Available Car at Castle Donington and at several other dealerships we’ve visited, where customers can browse vehicles without immediate sales involvement.

Unfortunately, the whole experience felt unnecessarily restrictive and sales-focused from the moment we walked in, so we decided to leave without viewing any vehicles. After reading some of the other reviews here, we feel we made the right decision. Sadly, we won’t be returning.

I travelled with my son from Leicester to Big Motoring World at Cannock today to look at an electric car. My son wanted to buy the car, he had the finances to pay in full that day and made it clear from the outset that he needed to drive the car away that day and did not want a finance package or extended warranty. The sales lady seemed to be open to this and said that the car battery would be charged up ready. Despite us saying repeatedly that my son did not want a finance package or extended warranty, the sales lady continued to push for this, and finally walked away looking annoyed. Another sales man then appeared who tried to push finance packages and extended warranty all over again.

I became frustrated at this point and had to go outside as I was feeling so angry - I also noticed that the car was not being charged as promised. We were then informed that we couldn't take the car today as there wasn't time to sort out the paperwork, bank transfer etc. We are both feeling frustrated that having driven well over 2 hours in the heat, and having the money ready to pay for the car in full, we are still no further forward. My son is disappointed as he liked the car, and needs a vehicle to get to work on Monday, but he has no intention of going back there.

I am unhappy about the attempted manipulation and aggressive marketing of financial add-ons that we experienced today.

Good friendly staff, few problems, but they were on it and sorted 👍

I rarely leave negative reviews, but my experience was disappointing from start to finish.

The first issue was the valuation of my part-exchange. The offer was appalling and made it seem as though my car had lost thousands of pounds in value overnight. I knew what similar cars were selling for locally, so the valuation felt completely unrealistic and left me feeling like I was being misled about the current market value. I ended up getting £2000 more from my sale of my old car elsewhere so this proved my point of how much they were undervaluing my car.

The sales experience was even worse. The sales staff were impatient, pushy and, at times, rude. After giving me the low valuation, they didn't even return my car keys until I had to ask for them back. They repeatedly pushed PCP finance despite me making it clear several times that I wanted to purchase the car on HP. Rather than respecting my decision, they brought over a manager, meaning I had two people trying to pressure and guilt-trip me into taking PCP. As soon as I stood my ground and said no, their attitude completely changed. They became blunt and dismissive because they clearly weren't getting the commission they wanted, and from that point on they couldn't have cared less whether I bought the car or not.

Another major frustration was that, after reserving the car, I wasn't allowed to have it moved closer to my local branch. This wasn't explained beforehand, meaning I had to make multiple six-hour round trips just to view and then collect the vehicle.

To make matters worse, the car was sold to me with a slow puncture. Nobody mentioned this before I left, and I only discovered it while driving home on the M1 at around 9pm after collecting the car following a full day's work. Considering I'd already travelled three hours to collect it because they refused to move it closer, this was incredibly frustrating and disappointing.

The only positive part of my experience, and the reason this review gets two stars instead of one, was the aftersales service when I collected the car. Cerys was friendly, helpful and got everything sorted quickly, making collection as smooth as possible.

Overall, buying a new car should be an exciting experience. Instead, I left feeling exhausted, frustrated and simply wanting to get my car and never return. Unfortunately, I wouldn't recommend buying from this dealership based on my experience.

Great customer service, was clear what I needed to do, didn’t feel pressured into doing anything which I appreciated from a car dealership place specifically. I arrived late but they still managed to fit me in too.

Friendly, pushy yet with excellent customer service.

It is not possible to leave no stars which is rather unfortunate
In my personal opinion incompetent staff none professional sales advisors and useless management my advice is to put the car sales clothes back in the dressing up box and go and play in the sand pit get some real experience in digging holes probably a more subtle career
Don't believe the sales pitch go elsewhere as we did and received a better and professional service