Big Motoring World - Cannock Anmeldelser 

This is our second vehicle from this branch and here’s hoping this one serves aswell as the first.staff made our trade in go smoothly and promptly.

Sales team very helpfull and understanding of our needs and help choose the right car for me, from choice to test drive then all paperwork went smoothly great team there.thankyou all for your patience would definitely recommend big motoring world cannock to friends and family..five 🌟 from us sue &Kevin.

Bailey… what an amazing guy! Bailey helped me get the car I’ve been wanting for a reasonable price! Ever so happy with the service from him and his colleagues today! Thank you very much!

Had evaluation on line before paying to have car transported to branch nearer to me costing £129 which was a waste of my time as they didn’t even offer lowest price they did online and car was in show room condition. so I would never have paid to have it transported if they were honest it was just to get you into branch
Very disappointed and waste of time

First impressions were good- no pushy salesman- we were left to look around in peace.
However, the car we liked had a broken clip on the parcel shelf. Everytime you shut the boot the shelf fell off. Not a big issue. We arranged to test drive and I asked about the parcel shelf being fixed before purchase. Salesman said we"don't do that" and then " is it a deal breaker" . I told him yes and he went to speak to his manager who said they would arrange to get a new part.
Salesman also added RAC warranty to the finance with out asking if we wanted it - this is over£2000! When I asked about the warranty he replied "that it is included in the price"
When we collected the car we double checked that the parcel shelf had been fixed and we were told"yes the job sheet has been completed". Our fault we did not check the work......duct tape wrapped round the clip on the shelf.

The site is very well laid out, clean & tidy, the staff are very polite, knowledgeable, & helpfull. There were so many cars to choose from, all looking almost new. It's quite stressfull trying to decide which one is best, but they never tried to rush the process. 02/09/2026, Nick.

Update on after sales service none existent, my vehicle has been in the garage for last eight days, I have now been informed there are a few issues with it, none of which are covered by the warranty and it's going to cost me nearly £800 to have it repaired, I declined, , have been in touch with Big Motor world and have been asked to send reports to them and they will see if they can do anything to help me.
Also one of the issues I raised on my first review was the lack of concern for my safety,big motor World said they would like the opportunity to investigate this, don't know how they have investigated it cause I've not heard anything from them.

Excellent thank you so much. Was very helpful and very efficient. Thank you

There is a great range of vehicles on site and no pushy salesmen/women.
You need your smart phone and available data as the details are on QR codes.
The purchasing & handover system is very proffessional.
Be prepared for a certain amount of waiting (does depend on what time you go) when going through the various stages, having said that the customer facilities are great.

Visited Big Trade World with not a clue what I wanted. The last car I purchased was 20 years ago. Met a fabulous sales rep called Jon, he was patient, enthusiastic about the cars but never pushy. A really great experience, test drove a couple of cars and made my decision. In the end I purchased a Tesla, so very different to my current car, but I’m really happy with my purchase and the whole experience. I would thoroughly recommend them. Tx

The most stressful experience I have ever had buying a car. To be told the finance was approved shown the figures and given an appointment to collect the car. Then on arrival to collect to be told a mistake had been made and it was now going to be an additional £150 per month. I had sold my car the night before so was now left without a car and a business trip to go on the next day. Was then told I could choose a different car to potentially drive away in on the same day. But no that never happened either. Collected the car the next day only to notice while driving it home there was a notification on the dashboard advising SOS system failure. Also tyre pressure light was on. Emailed when I got home to advise them and received an email back saying I would get a reply within 5 days. Absolutely awful customer service.

Really good experience. Drove down from Preston, was in the area and dropped in to see a vehicle. No appointments needed and vehicle was in a ready to go state. Said I would return the following day to purchase the car and asked for it to be charged fully.
No pressure to put a deposit or sign contracts there and then, Osman new I had another appointment and we parted.
Went back Saturday, the car was fully charged, we did a test drive and then we did the paperwork. There was a push for additional products (GAP, warranty etc) no more than any other sales place and once they were happy with my position the sale proceeded without the additional products. Couple hours of later I drove back to Preston in a new car with happy kids after all the free milkshakes they got from the staff.
Very happy with the service and the car!

Very disappointing and unprofessional treatment after purchasing a car. The JLR specialist garage confirmed that the necessary work required 5 hours of labour, and the invoice was around £1,200. Big Motoring World, however, reduced the approved labour time to just 2.7 hours without providing any explanation, and ultimately approved only £345.

I asked two or three times for an explanation as to why this decision had been made, but my questions were simply ignored. Many of my other emails were also ignored, and on several occasions I had to wait 10–14 days for a response.

What I found particularly disappointing was the way they spoke about the prices charged by JLR. I was told that JLR garages have “inflated” prices and was advised to look for a small, cheap local garage instead. We are talking about a 2021 Land Rover Discovery, a technically advanced premium vehicle, not a car where the priority should simply be finding the cheapest possible garage. I was also told that genuine parts were too expensive and was given a calculation based on cheaper aftermarket alternatives.

I consider this approach completely unprofessional and unfair. A company should not simply reduce the justified labour time without explanation, ignore a customer’s repeated requests for clarification, or encourage the owner of a premium vehicle to use the cheapest possible garage simply to reduce their costs.

This will be my last visit to Big Motoring World. Never again. The whole experience has been an absolute nightmare. After buying a premium vehicle, I expected professional customer service and a responsible approach. Unfortunately, my experience has been the complete opposite.

3 miles into driving the car away and parking up I can no longer get the car into gear to move it, it's been a hassle to get the car moved to the point I have had to take it upon myself to organise this !

Callum was very knowledgeable and tranparent to us, gave us time to think and browse other vehicles on site. It's just a shame that the vehicle we wanted is supplied with one key only otherwise we have proceeded withg the purchase.

callum was brilliant he explained everything went through everything even took me to the post office to sort vehicle tax out
lewis is great at handed over the vehicle
thanks to big motoring world
all the staff was welcoming
but a massive thanks to callum

Very helpful very quickto organise my new car talking me through the whole process and making the decision decisions with me

IF YOU ARE THINKING OF BUYING A CAR FROM HERE, STOP, TAKE A BREATHER AND READ THIS. *UPDATE*
buying a car is a big financial commitment, you may find the car of your dreams and purchase a car with no issues. The staff will do all they can for you in getting you to purchase the vehicle.
Once you have parted with your money and should you find an issue with the vehicle provided, all the staff who are able to deal with this will disappear and you will be thrust into the customer support system. Once in the system you will be I unable to speak to anyone who can make a decision or discuss the issue with you. Timescales are far too long and contact is minimal. Common sense and consumer rights are unfortunately disregarded completely.

Update

After my initial poor review for the big motor company, I received a response from them requesting more details from me within an hour of the review being posted. ( fastest response I have had from them, was this because I put the review out there for all to see?)

The original issue with the car, I have resolved myself at my cost as they refused to accept any responsibility for it.

The real issue I have tried to take up with them is their customer support or lack of it and they have completely failed to recognise this or do anything about it. I would say that their customer support is not fit for purpose and if you feel that you wish to deal with a company that will provide adequate support to customers who have any kind of issue, then I would advise you to avoid using this company.

When I began work, it was a time when customers were treated with a reasonable amount of respect and phrases like “the customer is king” and “ the customer is always right” were in use. (The customer may not always have been right but they were treated with the respect they deserved.)

From my experience of dealing with the big motor company, their customer support falls extremely short of the mark.
They have no regard for any consumer rights and totally ignored any reference to this.
They have no regard for data protection, I was sent the personal details of another customer and details of the purchase they had made, again they totally ignored any reference I made to this fact.

Finally if customer support is important to you as a customer then this is not a company you would want to deal with.

Had a good experience here buying a 19 plate Ford Fiesta for my son. Booked a test drive and reserved the car online. Visited Cannock branch and were assisted by Jim who was great. The car sold itself, immaculate and low mileage. On the whole a fairly hassle free transaction. Took vehicle for a test drive but it was limited distance due to lack of fuel. Even though we were a cash buyer, salesperson still went through finance options. We drove away within 2-hours, good job there was a petrol station next door as only had 4 mile range on pick up!