So I was in need of a carry-on suitcase right? Well with me being me, I decided to take the most challenging route possible. When I discovered of Pokémon themed suitcase that was available only in... Vis mer
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Se hva andre synes
Votre service m'est très utile, car il me permet de continuer à acheter les articles dont j'ai besoin pendant mes déplacements professionnels. Il m'arrive de voyager longtemps et j'apprécie que vous p... Vis mer
Selskapet har svart
Tried to ship 4 bottles of wine from France to UK - parcel from grower refused by BetweenBox because hidden away at number 20 in their list of prohibited items on their FAQs is ... alcohol - 70 euros... Vis mer
Selskapet har svart
It took three working days for BetweenBox to process my package after it arrived at their warehouse. I wish it could be quicker. Their shipping options are decent. I was able to get a mounted archer... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Reshipping company from France & Europe, Personal Shopper, Parcel Forwarding & Consilidation Service.
Kontaktopplysninger
57 Rue Camille, 69003, Lyon, Frankrike
- +33766556501
- betweenbox@gmail.com
- www.betweenbox.com
4,2
Bra
407 anmeldelser
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Great service!
Great service!! I have been using BetweenBox for years and I am always satisfied!!
12. januar 2022
My package was forwarded quickly
My package was forwarded quickly, but the postage calculator on the BetweenBox website does not include VAT (tax) and obligatory insurance! So the final cost for their service ended up being almost twice the cost of the estimate they gave before signing up for their service. Once they have your package, you’re stuck paying way more than you expected. Very misleading.
12. januar 2022
Svar fra BetweenBox
We think that you didn’t check clearly the information before using our services.
If you take time and read what’s mentioned on our website « Shipping cost calculator», you will find that the VAT will be only added to shipments for European Union countries. You can check this information on the link below :
https://www.betweenbox.com/shipping-cost/
The insurance is also not obligatory, so you have to choose between « yes » or « No » when you complete the information of your shipping order.
Sure, you have the right to express your discontent because you didn't expect that, but we think that you are mistaken and exaggerate when you say that it’s misleading.
Kind regards,
Betweenbox Team,
Don´t use this reshipper!
!Don´t use this reshipper!
I have a bunch of points, which gives me the oppinion, that this reshipper is one of the worst i´ve ever used.
1.) they charge you very high shipping rates, even if it´s inbetween france and germany
(at first they wanted about 190 Euro for a package of about 26 KG (yes it´s heavier, but for 190 Euo i could ship it to the states and back almost), but they gave me a student discount, which made it to about 120 at least..."yay")
2.) they packaged my goods while consolidation so bad, so that almost every item got damaged while transport. (I am talking about items which are worth about 500 Euro!)
3.) they refuse to take responsibility for that, even we had an extra insurance (which costs 15 euro on top)
4.) they now blocked me at their side and the answer they give me via mail are like a 5 year old child, which won´t take responsibility for their fault
5.) i got the package on 14.12.2021 and directly contacted them with pictures etc. of the damages.
just today (05.01.2022) they told me that "chronopost" (their shipper) won´t take any resposibility for that nor they....
its ridiculous how they operate....
PS: @betweenbox: please contact me, if you want a friendly solution for that issue....
5. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra BetweenBox
Dear Thomas,
You had 4 packages received in our warehouse. You sent an email to tell us that the shipping cost is expensive and that you're a student. You also told us that the items you bought are gifts to offer. That’s why we offered you an exceptionally 25% discount.
You asked us if it was possible to put them together in order to ship one package and to save money.
Normally, the maximum dimensions and weight of one package that we ship is 60/42/42 cm and 20kg. When we consolidated your packages in one box, it was too heavy, it weighed 27kg. Despite this, you insisted on sending it. Therefore, we shipped it to help you.
Anyway, when you received your package, the items were ok, the packaging was a little damaged.
We contacted Chronopost, they told us that the insurance cover only damages caused on the contents but not on the packaging.
Thank you for your understanding,
BetweenBox Team
Really good customer support
Really good customer support, quick and responsive, also very helpful. I received the package in a very quick time.
5. januar 2022
Very helpful and affordable service
Very helpful and affordable service
Thanks for your kind help and support
2. desember 2021
Very helpful and responsive
While there was a missing item in the first delivery, the between box was very helpful and responsive to ensure that the item will be delivered.
Cheers to the betweenbox team!
8. november 2021
Everything worked well
Between Box forwarded one parcel to me. Everything worked as it was supposed to, communication was good and timely, I received my parcel quickly and with minimum hassle.
4. november 2021
The website looks cool But it wasn't working properly
The website looks cool
But it wasn't working properly
I feel that the link points on the site and their verification have not been sufficiently performed.
for example
Even if OK appears on the credit card payment screen
Actually, it could not be settled and was not shipped.
I was able to settle the payment by repeating the operation on the third day.
As the second example
I should have been able to see a picture of my luggage,
I couldn't see the photo even if I clicked on the specified part.
Since the handling fee is higher than other forwarding companies,
I hope that you will make steady improvements.
1. november 2021
Worked really well and were really helpful.
Worked really well and were really helpful. They helped me find the package after I thought I lost it somewhere in France. But they managed to help me and sent a photo of the product when it later arrived at their adress.
I will deffinetly use betweenbox again in the future.
29. oktober 2021
I love everything about BetweenBox…
I love everything about BetweenBox EXCEPT the cost to ship my items to me. Which may be out of their hands.
26. oktober 2021
Fantastic Service
This was my first time using BetweenBox. I was a little hesitant to use a forwarder in general with the current state of global supply chains. However, the experience using BetweenBox was exceptional! I know who I'll use going forward for all my European purchases.
26. oktober 2021
Easy communication and fast shipment.
25. oktober 2021
I was surprised a service like this…
I was surprised a service like this exists. When I found an item on eBay that was only deliverable within the EU and not to the USA I searched for a reputable company and found BetweenBox. Worthy every penny.
20. oktober 2021
great
great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great great
17. oktober 2021
Great service
Great! Very responsive and responsible team. Easy interface and straightforward service. Looking forward to continue using their service.
5. oktober 2021
It's a very kind and easy-to-use site.
4. oktober 2021
The shipping quotes are way too high
A lot more expensive than a direct quote from UPS
27. september 2021
The best communication ever !!
The best communication ever !!
You solved every problem i had.
26. september 2021
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