The personal trainer was attentive, sensitive to needs and all discussions. He gave very valuable information on access and use of equipment. He also provided follow up with options. He is quite prof... Vis mer
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Beliggenhet
Bytt filialThamesmere Drive, Thamesmead, SE28 8RE London, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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My instructor was so good and supportive
Selskapet har svart
Fabolous advice and support.
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I have paid for £62 Includes £12 registration fee for the first time for only swimming.unfortunately nothing was reasonable as I was expected. Swimming pool was full with kids who just learning. I do... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktopplysninger
Thamesmere Drive, Thamesmead, SE28 8RE, London, Storbritannia
3,4
Middels
4 anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Not enough space for swimming
I have paid for £62 Includes £12 registration fee for the first time for only swimming.unfortunately nothing was reasonable as I was expected. Swimming pool was full with kids who just learning. I do understand kids needs learning swimming but in that case you shouldn’t offer any extra space for adult.monthly £44 which is not very simple money and swimming pool was cold.
1. mai 2025
Svar fra Better - Thamesmere Library
Hi Rajib,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be when the environment isn't as you anticipated, especially when you're looking forward to a relaxing swim. While we do aim to provide space for both adults and children, we acknowledge that a crowded pool can impact the experience. Your point about balancing time and space between different user groups is valid, and we will take this into consideration as we review our scheduling and capacity management.
Regarding the temperature of the pool, we aim to maintain a setting that is comfortable for most users, but we recognise this doesn’t always suit everyone. Your feedback will be shared with our facilities team to ensure we reassess this where possible.
We appreciate your investment in our facility and are sorry that your first experience fell short.
Kind regards,
Charmaine
Fabolous advice and support.
27. februar 2025
Svar fra Better - Thamesmere Library
Hi Angelx,
Thank you so much for your wonderful feedback!
I'm really glad to hear that you found the advice and support helpful. It’s always our goal to provide valuable insights and assist in any way we can. If you have any further questions or need more guidance, don't hesitate to reach out—we're here to help! Your satisfaction means a lot, and I look forward to continuing to support you whenever needed.
Kind regards,
Charmaine
The personal trainer was attentive
The personal trainer was attentive, sensitive to needs and all discussions. He gave very valuable information on access and use of equipment. He also provided follow up with options.
He is quite professional
13. juni 2024
Svar fra Better - Thamesmere Library
Hi Stella,
Thank you for your email.
We are delighted to hear that the personal trainer you worked with was so attentive to your personal needs and that he has followed up and offered support on your fitness journey.
Keep up the good work!
Warm Regards
Hazal
My instructor was so good and supportive
14. august 2023
Svar fra Better - Thamesmere Library
Hi Oluwatoyin,
Thank you for your review.
We are happy to hear you are enjoying Thamesmere.
Warm Regards
Hazal
Dette er Trustpilot
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