I took my 5 and a half year old daughter to the leisure centre to go on the splash session in late august, and all I can rave about is Sam D. He was super helpful, efficient and funny! Would recommend... Vis mer
Selskapet har svart
Beliggenhet
Bytt filialAnderson Close, RH6 8RJ Horley, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Exceptional helpful Maggie at Horley Leisure Centre. Went the extra mile to help me sign up. Makes me feel welcome with her smile and warmth.
Selskapet har svart
Dreadful first experience of a group class (Aquarobics) last night. No differentiation from the trainer, not a clue what was an exercise for the class or her just ‘dancing’ around. Will not be going... Vis mer
Selskapet har svart
Lovely leisure centre, clean and with really helpful reception staff, particularly the young lady on duty early evening. You were let down by 2 of the 4 showers being out of order. Also felt, as a new... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktopplysninger
Anderson Close, RH6 8RJ, Horley, Storbritannia
4,6
Enestående
66 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Exceptional helpful Maggie at Horley…
Exceptional helpful Maggie at Horley Leisure Centre. Went the extra mile to help me sign up. Makes me feel welcome with her smile and warmth.
1. oktober 2026
Svar fra Better - Horley Leisure Centre
Hi Adrian,
Thank you for leaving such a lovely review,
We will make sure to pass on your kind words to Maggie, who we are sure will be delighted!
Warm regards,
Ellis
Fab staff!
I took my 5 and a half year old daughter to the leisure centre to go on the splash session in late august, and all I can rave about is Sam D. He was super helpful, efficient and funny! Would recommend to any family with children!
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Better - Horley Leisure Centre
Hi Isa,
Thank you for taking the time to share your feedback.
We're delighted to hear that your daughter enjoyed the splash session and that Sam D made such a positive impression during your visit. It's wonderful to know that he was helpful, efficient, and brought plenty of fun to the experience.
We'll be sure to pass your kind comments on to Sam, who will be delighted to receive this recognition.
Thank you for your recommendation, and we hope to welcome you and your family back to Horley Leisure Centre again soon.
Warm Regards,
Hazal
Svar fra Better - Horley Leisure Centre
Hi Deborah
Thank you for your review.
We are delighted to hear that you found us to be great value for money and enjoyed the friendly atmosphere created by our team at Horley Leisure Centre!
We look forward to seeing you again soon!
Kind Regards
Amir
Good Experience
The app is relatively easy to use and you can manage interaction on the platform.
Facillities are good with helpful staff.
9. september 2026
Svar fra Better - Horley Leisure Centre
Hi Eddie,
Thank you for your review!
We're pleased to hear that you find the app easy to use and manage your bookings through.
It's also great to know that you're happy with our facilities and have found our staff to be helpful and supportive.
We hope to see you again soon!
Warm Regards,
Kaisha
One of the best decision to join my…
One of the best decision to join my horley leisure centre. Clean, supportive staff and with advance equipment.
9. september 2026
Svar fra Better - Horley Leisure Centre
Hi Humera,
Thank you for sharing such fantastic feedback! We're thrilled to hear that becoming a member at Horley Leisure Centre has been one of the best decisions you've made. It's especially rewarding to know that our welcoming team, well-maintained facilities, and wide range of equipment have helped create such a positive experience for you.
We appreciate your support and look forward to being part of your health and fitness journey for many years to come.
Abdus
A lovely leisure centre
A lovely leisure centre , always greeted with polite staff . Willing to help and answer questions. Have just joined as a member as I really enjoy swimming. Plenty of other activities.
6. august 2026
Svar fra Better - Horley Leisure Centre
Hi Tina,
Thank you for your kind review.
We're delighted to hear that you've been enjoying your visits and that our team have made you feel welcome and supported. It's wonderful to know you've joined as a member and are enjoying the swimming, along with the wide range of activities available at Horley Leisure Centre.
We appreciate your support and look forward to seeing you again soon.
Warm Regards,
Hazal
Svar fra Better - Horley Leisure Centre
Hi Liv
Thank you for your review.
It is wonderful to know that the community at Horley Leisure Centre is enhancing your experience with us!
Kind Regards
Amir
My wife and I were welcomed as so as we…
My wife and I were welcomed as so as we walked in the gym and made to feel very comfortable. It was a great experience all round, And we both joined that day. Amazing staff 👏
21. juni 2026
Svar fra Better - Horley Leisure Centre
Hi Duncan,
Thank you for your kind feedback.
We are delighted to hear that you and your wife felt welcomed from the moment you arrived and had such a positive experience at Horley Leisure Centre.
It is fantastic to know that our team made you feel comfortable and supported, and that you both decided to join on the same day.
We look forward to supporting you both on your fitness journey.
Warm Regards,
Hazal
Everyday
The concept of Better is great. The staff at Horley are all fantastic and so welcoming including the cleaner - there is always such a nice atmosphere there.
It offers great value and the opportunity to do such a variety of sports, activities and classes.
I have nothing negative to say - it is like a second home!
3. juni 2026
Svar fra Better - Horley Leisure Centre
Hi Christine,
Thank you for your kind feedback.
We are delighted to hear such positive comments about the team at Horley, and it is especially rewarding to know that everyone contributes to creating a welcoming and friendly atmosphere. Your recognition of all staff, including the cleaner, is truly appreciated.
It is also great to hear that you value the variety of activities and the overall offering, as well as the sense of community the centre provides. Knowing that it feels like a second home to you is wonderful to hear.
Thank you again for your support.
Warm regards,
Hazal
Friendly staff and easy app to manage…
Friendly staff and easy app to manage bookings.
Good clean facilities
2. juni 2026
Svar fra Better - Horley Leisure Centre
Hi Loz,
Thank you for your review!
It's amazing to hear that our team have been so friendly during your visits, and that you find our Better UK app easy to manage.
We're also thrilled that you appreciate the cleanliness of our facilities, too.
We look forward to seeing you again soon!
Warm Regards,
Kaisha
really lovely and clean facilities
really lovely and clean facilities, my only negative is some gym equipment is a big old and could do with an update however everything else is excellent
7. mai 2026
Svar fra Better - Horley Leisure Centre
Hi Hannah,
Thank you for your feedback.
It’s great to hear you’re enjoying the clean facilities at Horley Leisure Centre.
We also appreciate your honest comment about some of the equipment.
We understand how important up-to-date kit is for your workouts, and we’ll make sure this is passed on to the team for consideration as part of future improvements.
Thanks again for taking the time to share your thoughts.
Warm regards,
Azaria
Good practical advice and instruction…
Good practical advice and instruction on gym work, with no pressure on performance. Good understanding on other matters that affected my abilities to complete my goals. I feel more confident that I’m going to be able to continue with my plan.
22. april 2026
Svar fra Better - Horley Leisure Centre
Hi Des
Thank you for your kind review.
We are so delighted to hear that you are enjoying Horley Leisure Centre and that the team have been helpful.
We hope you continue to enjoy your membership.
Warm Regards
Rachel
Horley leisure centre
Horley leisure centre, has a great range of classes, for all age groups,, and activities, all very well organised. Has a friendly atmosphere, building clean and great parking facilties, great for local and surrounding communities.
26. mars 2026
Svar fra Better - Horley Leisure Centre
Hi Bernadette
Thank you for your fantastic review
We are so delighted to hear that you are enjoying your time at Horley Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received and the facilities on offer.
We have also passed on your comments to the centre!
Warm Regards
Rachel
I have recently joined the healthwise…
I have recently joined the healthwise programme via a GP referral. The scheme is a brilliant idea enabling me to exercise under the guidance of a very knowledgeable staff member. The centre is clean, the gym very well equiped and the staff are welcoming. The water in the pool is way too cold though!
17. desember 2025
Svar fra Better - Horley Leisure Centre
Hi Elizabeth,
Thank you for your lovely review!
We’re so pleased you’re enjoying the Healthwise scheme at our Horley Leisure Centre.
We're thrilled that our team are continuing to support and guide you through different exercises that have been tailored to your needs.
It's also amazing that you're finding our staff so knowledgeable and welcoming during our visits, and that you appreciate the cleanliness of the Centre, and our well-equipped gym facilities.
We also appreciate your comment about the pool temperature and will pass this on to the team to review in case there were any known issues with this at the time.
Thanks again for sharing your experience!
Warm Regards,
Kaisha
Gym needs more space and new equipment.
Gym needs more space and new equipments.
Taking Membership is worth with other activities like swimming.It is less expensive compared to non membership activities.
18. februar 2026
Svar fra Better - Horley Leisure Centre
Hello Libin,
Thank you for your 4-star review.
We have noted your comments and feedback regarding new gym equipment and have passed them on to the centre manager for review.
Kind regards
It was my first visit and I was nervous…
It was my first visit and I was nervous but immediately was put at ease with the people at the session and Brandon
4. februar 2026
Svar fra Better - Horley Leisure Centre
Thank you very much for sharing your experience with us, Carol,
We are very happy to hear you enjoyed your first visit to Horley Leisure Centre.
Kind Regards
Staff super friendly and helpful
Staff super friendly and helpful. Facilities clean.
Recommend to all my friends and family
1. februar 2026
Svar fra Better - Horley Leisure Centre
Hello Penny,
Thank you for your 5-star review.
We are pleased to learn that you found our staff to be exceptionally friendly and helpful, and that our facilities at The Horley Leisure Centre met your expectations for cleanliness.
We look forward to welcoming you again in the near future.
Kind regards
Svar fra Better - Horley Leisure Centre
Hi Susan
Thank you for your review.
It is great to see that the staff at Horley have been able to create a great atmosphere and help with your enquiries.
If you have any further questions, please do not hesitate to reach out!
Kind Regards
Amir
Very happy swimmer
My first time experience was very good. I enjoyed my lesson. My nan received an email to say that I am being put into the next group. The facilities were very clean and staff very helpful.
23. januar 2026
Svar fra Better - Horley Leisure Centre
Hello,
Thank you for your comments and feedback
We are delighted to know that you has enjoyed your swimming session at Horley Leisure Centre.
Thank you for choosing Horley Leisure centre, and we hope to see you again.
Kind regards
Better Service at Better Health
I found the staff to be helpful and willing to provide clear information, which played a significant role in my decision to join the gym.
The more experienced staff members were particularly knowledgeable about the gym and its services, though the younger team members were also helpful overall.
The pool and showers are consistently maintained at a comfortable temperature, and the recent installation of new gym equipment makes the membership excellent value for money.
5. januar 2026
Svar fra Better - Horley Leisure Centre
Hi Meekam,
Thank you for sharing your thoughtful review!
We’re really pleased to hear that our staff at the Horley Leisure Centre have been so helpful and supportive.
It's great to know that they've provided clear information that helped your decision to join the gym.
We're happy that the more experienced team members and our newer staff made a positive impression and were able to assist you effectively.
We’re also glad you’re enjoying the pool and shower facilities, and that the new gym equipment has enhanced your experience with us.
Warm Regards,
Kaisha
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.