Staff at the desk were very helpful showing us where to go. The instructor was very relaxed and personable with the children and gave feedback after the swimming lesson. The pool was small compared to... Vis mer
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Beliggenhet
Bytt filial25 Summerhill Road, BT17 0RL Dunmurry, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I was on a monthly contract of £23 following completing the referral programme. This recently changed to "Graduate" contact of £35 even though I'm a pensioner and should have been put on a senior rate... Vis mer
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Aidan had an amazing time at his 1st swimming lesson. Brendan was brilliant. He put aidan right at ease and was very patient with him. He's looking forward to next week.
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I was nervous joining the water aerobics class as I don't tend to leave my flat but everyone was so friendly. The staff at Brooke centre were so helpful which made it a very positive experience. I hav... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktopplysninger
25 Summerhill Road, BT17 0RL, Dunmurry, Storbritannia
4,1
Bra
18 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Staff at the desk were very helpful…
Staff at the desk were very helpful showing us where to go. The instructor was very relaxed and personable with the children and gave feedback after the swimming lesson. The pool was small compared to others in the area but it was actually warm and class sizes were small enough that each child got some one to one time with the instructor during the course of the lesson. The changing facilities were great and my kids were fascinated by the swimsuit drying machine.
6. juli 2026
Svar fra Better - Brook Leisure Centre
Hi Sarah
Thank you for your review.
We are delighted to hear that the team at Brook Leisure Centre made you feel welcome and that your children enjoyed the lessons, personalised support, and facilities.
It is also great to hear that the warm pool and small class sizes made a difference, and that the on-site swimming costume dryer is keeping your children entertained!
Kind Regards
Amir
Aidan had an amazing time at his 1st…
Aidan had an amazing time at his 1st swimming lesson. Brendan was brilliant. He put aidan right at ease and was very patient with him. He's looking forward to next week.
26. mai 2026
Svar fra Better - Brook Leisure Centre
Hi Theresa
Thank you for your review.
We are very pleased to see that Aidan enjoyed his first swimming lesson and that Brendan was able to support Aidan in building his confidence in the water!
We are glad to see that he’s excited about next week and look forward to seeing him back in the pool.
Kind Regards
Amir
I want to workout in the morning
I enjoy it and it is very easy to go and do it I just wish there was a bit more junior time especially in mornings
2. april 2026
Svar fra Better - Brook Leisure Centre
Hi Bobby,
Thank you for your feedback!
We’re really pleased to hear you’re enjoying your visits to our Brook Leisure Centre and find it easy to take part.
We appreciate your suggestion about increasing junior time, particularly in the mornings.
We're more than happy to share this with the wider team.
Thanks again, and we hope to see you back again soon!
Warm Regards,
Kaisha
My daughter just started swimming…
My daughter just started swimming lessons and was a bit shy, but the instructor put her at ease. All the staff were friendly and very helpful. My daughter loved it and can't wait to go back.
24. januar 2026
Svar fra Better - Brook Leisure Centre
Hello James,
Thank you very much for your 5-star review.
We are delighted to know that your daughter is enjoying her swimming lesson.
Kind regards
Not for me
Went to a yoga class. It was packed. Couldn't hear or see the teacher. The room was roasting because a member of the public decided he was in charge of the heating.
5. januar 2026
Svar fra Better - Brook Leisure Centre
Hi Anna
Thank you for your review.
We are sorry to hear about your recent experience at Brook Leisure Centre.
We have passed your feedback on to the centre to review, and we hope this will assist in improving your experience with us in the future.
Kind Regards
Amir
Big Paul works in the brooke keeps me…
Big Paul works in the brooke keeps me going he is a legand and shows alot of time for people who ask for help
25. juli 2025
Svar fra Better - Brook Leisure Centre
Thank you very much for your great feedback, Daniel!
Kind Regards
I was on a monthly contract of £23…
I was on a monthly contract of £23 following completing the referral programme. This recently changed to "Graduate" contact of £35 even though I'm a pensioner and should have been put on a senior rate as Better have all my details. Plus most of the aqua aerobic classes which I attend have been stopped meaning there is great competition getting a place on the two classes that are run.
28. november 2025
Svar fra Better - Brook Leisure Centre
Good afternoon Pauline,
I am pleased I could help you.
Feel free to reach out if you need any further help in the future.
We will be more than happy to assist you.
Friendly staff very helpful.the centre…
Friendly staff very helpful.the centre is well run and very clean.its used by the majority of people in the area ...well done
23. september 2025
Svar fra Better - Brook Leisure Centre
Hello Cookie,
Thank you very much for your Comments and Feedback.
Kind Regards
Kirstie from customer services was…
Kirstie from customer services was lovely so helpful and understanding great at her job better gyms are lucky to have you thank you
28. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Better - Brook Leisure Centre
Hello Emma,
Thank you very much for your comments and feedback.
We will pass on your comments to Kirstie.
Better made fitness more accessible…
Better made fitness more accessible financially. It provided exercise as a support to physio therapy treatment and the discount rate after the 12 week period has encouraged me to continue with Better Gym.
21. mai 2025
Svar fra Better - Brook Leisure Centre
Hi Joanne,
Thanks for your review.
We are so pleased to hear that our support has made your fitness journey more financially accessible!
Warm Regards
Hazal
I was a little wary of going as I…
I was a little wary of going as I wasn't familiar with the centre and was going alone but I got the warmest welcome. The staff are lovely and the instructors teach so well-they were motivated, patient, kind and provided great feedback to help me improve. Thank you.
26. mars 2025
Svar fra Better - Brook Leisure Centre
Hi Maeve,
Thank you so much for your lovely review.
We are delighted to hear that you felt welcomed and supported during your visit to the Brook Leisure Centre recently. Our team strives to create a friendly, positive environment, and it’s wonderful to know that our instructors made such a great impression. We truly appreciate your feedback and hope to see you again soon!
Warm regards,
Charmaine
This was conalls first ever swimming…
This was conalls first ever swimming lesson, staff were brilliant and the facilities super
10. september 2024
Svar fra Better - Brook Leisure Centre
Hi Roisin,
Thank you for your review.
We are delighted to hear that Connall enjoyed their swimming lesson at Brook!
Warm Regards
Hazal
Svar fra Better - Brook Leisure Centre
Good Afternoon Divyanshi,
I hope this message finds you well. I sincerely want to express my gratitude for taking the time to share your feedback with us.
It brings us immense joy to receive such positive feedback about your child's experience with their swimming lessons at the Brook Leisure Centre. Knowing that they are enjoying and benefiting from the lessons is incredibly rewarding for us.
We are committed to providing a nurturing and supportive environment for all our members, and your feedback serves as great encouragement for our team.
Thank you once again for your kind words. We look forward to continuing to serve you and your children with the highest level of care and commitment.
Warm regards,
Charmaine
Excellent communication and help from…
Excellent communication and help from staff at the gym. So many classes to pick from for my reasonably priced membership.
25. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Better - Brook Leisure Centre
Good Afternoon
Thank you for taking the time to leave a review.
We are very happy to see you have had the chance to meet the centre staff and attend some of the classes available.
We hope you continue to enjoy your time with Better!!
Kind Regards
Amir
I cancelled a class incurring a fee
I cancelled a class incurring a fee. I explained my reasons. Help desk were very positive and supportive, understanding my position on the matter, which ended in a satisfactory outcome.
8. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Better - Brook Leisure Centre
Good Morning
We are pleased to hear our Customer Service Team have been able to assist with the penalty fee.
We hope to see you at one of our fitness classes soon!
Thank you for taking the time to leave a review.
Kind Regards
Amir
Excellent
My son is doing amazing and he’s only been twice. The swimming instructors are brilliant friendly and professional.
8. november 2023
Svar fra Better - Brook Leisure Centre
Hi Sharon,
Thank you for your review.
We are happy to hear you are enjoying Brook Leisure Centre and that your son is doing amazing!
Warm Regards
Hazal
New membership
I was nervous joining the water aerobics class as I don't tend to leave my flat but everyone was so friendly. The staff at Brooke centre were so helpful which made it a very positive experience. I have signed up for membership and already booked the class for next week. Thank you.
26. juli 2023
Svar fra Better - Brook Leisure Centre
Good Morning Anne,
Thank you for your review.
We are happy to hear that you are enjoying The Brook Leisure Centre. We hope you continue to enjoy this facility and great activities they have on offer. I will pass on you lovely feedback for their attention of the centre.
Kind regards,
Charmaine
Svar fra Better - Brook Leisure Centre
Hi Louise,
Thank you for your review.
We are happy to hear you are enjoying the equipment at Brook Leisure Centre.
Warm Regards
Hazal
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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