The trainer of stage 5 is really nice and helpful. But the pool stays cold throughout winter. Only one hair dryer for entire changing room. Only 6 showers which is not enough for large amount of swimm... Vis mer
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Beliggenhet
Bytt filialRomford Road 189, E15 4JF London, England, GB
•Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Would love to see more women only swim sessions - especially that don’t clash with rush hour. Fantastic disabled facilities- just maybe needs a bit of upkeep, otherwise great. Some small main... Vis mer
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I just had a call with Amy from customer service and my God she was excellent. Incredibly help and just went above and beyond her role to support me. I ended up freezing my account for a few months du... Vis mer
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Mr. Ibiomotayo is incredibly prompt and professional. He recognised my need, picked up on my issue right away, and resolved it with ease. I wish the other two former coworkers had been like him and tr... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktopplysninger
Romford Road 189, E15 4JF, London, England, Storbritannia
3,6
Middels
84 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Poor communication with customers
I received no information about the move over from Newham Active to Better, until Better sent me an email a few weeks ago, informing me my membership fees would be going up. They had not taken on board my current reduced fee arrangements. This week I received a formal introductory letter, by post, telling me about Better and advising me to download the Better app which I have only done in part, as my gym location does not show up. When I called customer services a few days ago, I was told my gym wouldn’t appear till the 1st April (takeover day). Yet somehow the gym location does appear for the purposes of leaving this review. I was also told I would only be able to sign up to classes from the 1st April. There is absolutely no information about what classes Better will be offering us. I am no longer able to book any classes on the Newham Active app as of 28th March! And I have no access to the classes under Better. Better has failed in keeping its new customers properly informed. Not a great start!
20. mars 2024
Svar fra Better - Atherton Leisure Centre
Dear Dee,
I would like to express my gratitude for taking the time to provide us with your review.
I am writing to apologise for the delay in communication regarding the changes in operator for the Newham Leisure centers. As our official role as the operators will not commence until April 1st, we are unable to assist customers with membership queries at this time. However, I assure you that your membership fees will remain the same, and if you have received any information stating otherwise, please do not hesitate to contact us at customerservices@gll.org. We will investigate the matter and provide you with a resolution.
Please be informed that we are unable to provide details on the fitness classes that will be available until April 1st. However, once the centers are under our management, you will be able to view the classes available through the App.
Thank you once again for your review, and we look forward to serving you soon.
Best regards,
Charmaine
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.