Sofia Booth was fantastic! She made the whole process seamless and was so lovely and accommodating throughout at Taskers. Excellent customer service and a pleasure to deal with. Highly recommend!
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Visited the amazing showroom on 10/07/2026 spoke to Colin who was so helpful. Returned the next day to purchase our fire, as we were so impressed with the service we received. Once again Colin was fa... Vis mer
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I am in love with my new media wall!!! Cannot thank Bespoke Fireplaces enough. The whole experience from start to finish was faultless, from ordering in Taskers, the communication in between, right up... Vis mer
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Had a gorgeous electic fire suite 890hd from Bespoke fireplaces fitted today by brillant workers Gary and Lee. They were very helpful and nothing was too much trouble. Excellently fittef and demon... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
The Costello Group Ltd Home to Bespoke Fireplaces, Bamboo Charcoal UK, and Valine Fires. At The Costello Group, we bring together three specialist brands to offer high-quality interior solutions for every style and budget. Bespoke Fireplaces Premium electric fireplaces, luxury media walls, and elegant marble fireplace suites, designed to transform your living space. Bamboo Charcoal UK Stylish fluted wall panels for the premium market, alongside versatile budget-to-mid-range options, including flexible painted wall panels. Valine Fires Affordable, high-quality electric fires available both online and in-store. We are the UK's Most Trusted Media Wall Company delivering Nationwide.
Kontaktopplysninger
Unit 5 Admin Road , L33 7TA, Liverpool, Storbritannia
- 0151 792 0091
- hello@thecostellogroup.co.uk
- www.bespokefireplaces.co.uk
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Excellent customer service
Bespoke fireplace have been excellent. Usually if something breaks outside a year then you have a fight on your hands trying to get suppliers to help ypu get things fixed. However bespoke fireplace customer service have gone above and beyond when trying to get my fire fixed. We may have had a couple of issues however it has been sorted on there behalf at no hassle to us.
5. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Hi Jade,
Sam here, Thank you for taking the time to share your experience. We’re so pleased to hear that our team was able to support you and make the process as easy as possible, even after the initial warranty period. We firmly believe that great customer service shouldn’t end after a year, so your feedback truly means a lot to us.
While we’re sorry to hear you experienced a couple of issues, we’re glad everything was resolved smoothly and without hassle. If you ever need anything in the future, please don’t hesitate to reach out to us.
Wishing you a lovely weekend, Sam
Bespoke Fireplaces
We have 2 fires from this company
We have 2 fires from this company, I would highly recommend for value, absolute quality, and brilliant customer service from sale, fitting to after care.
I love my fires, they are not just very good heaters they are centre pieces in our rooms.
For me a good reputable company shows it’s true colours by the after care and it’s response to a problem.
One of my fires developed a fault and within a few days Luke came out and problem was sorted in less than an hour. He kept us informed re the time of his visit and was very polite and professional.
I would not hesitate to recommend this company if you are looking for a bespoke fire with great service.
5. desember 2025
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Svar fra The Costello Group
Good evening Andrew,
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you’re enjoying both of your fires and that they’ve become real centrepieces in your rooms; that means a lot to our team.
We’re especially pleased that you’ve experienced the level of service we strive to provide from start to finish. Your kind words about our value, quality, and customer care are truly appreciated. Aftercare is incredibly important to us, so it’s great to hear that Luke was able to resolve the issue quickly and professionally while keeping you fully informed.
Thank you again for your recommendation and for choosing us for your home. If you ever need anything in the future, we’re always here to help.
Warmest Wishes, Sam
Bespoke Fireplaces
Engineer visit
Luke visited on 20/11. He was very professional and fixed the issue very quickly. He thoroughly checked everything before he left so ensure I was happy.
20. november 2025
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Svar fra The Costello Group
Hi Victoria,
We really appreciate you taking the time to leave us a review and will pass this on to Luke.
We are always a phone call or message away.
Warmest Wishes, Sam
Bespoke Fireplaces
My fire had stopped
My fire had stopped working after 1 year, I called bespoke and Luke came down all the way from Liverpool and sorted it out. Luke was so nice and sorted it for me.
I would really recommend this company
2. desember 2025
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Svar fra The Costello Group
Good Morning Jane, Thank you so much for taking the time to leave us a review. I am pleased to hear we were able to sort your fire and you were happy with the service received.
Wishing you a lovely day, Sam
Bespoke Fireplaces
I purchased an electric fire in August…
I purchased an electric fire in August 2025. 3 months later there was a problem with the lights. I contacted Bspoke on line, they responded straight away and Luke came out straight away and resolved the problem. Brilliant service
25. november 2025
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Svar fra The Costello Group
Thanks so much for your review Andrea.
I’m sorry to hear there was an issue with your lights but I am pleased to hear that our customer relations and service team were able to resolve it quickly for you; and you were very happy with our customer service.
We are always just a short message or phone call away.
Warmest wishes, Sam
Bespoke Fireplaces
Engineer visit …
The engineer visit today was thoroughly professional, polite, courteous and remedied the fault in no time at all,
Many thanks
Len Davies
20. november 2025
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Svar fra The Costello Group
Good Morning Len,
Thank you so much for taking the time to leave us a review. I will pass this on to the service team who will pleased to hear your lovely feedback.
Wishing you a lovely day,
Warmest Wishes, Sam
Bespoke Fireplaces
Customer service how it should be.
I purchased my 1250 surround fire unit 3 yrs ago and it has performed well until a couple of weeks ago were the heating element stopped working. I contacted the Bespoke fireplace’s main office and dealt with Claire in regards to the fault who assured me the problem would be quickly sorted out. She was true to her word Luke the senior engineer was booked in, Luke was professional and had unquestionable knowledge about every aspect of the asset and the fault which had occurred. The replacement part was installed and the fire reassembled and back to full working order.5*
3. november 2025
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Svar fra The Costello Group
Hello Mr Rogers’
Thank you for the fantastic 5-star review! We’re glad your 1250 panoramic fire has served you well and that Clare and Luke were able to get everything sorted quickly.
We truly appreciate your kind words and are always here if you need us.
Enjoy your fireplace!
Sam
The Bespoke Fireplaces Team
Excellent & Efficient Service!
Very prompt response following completion of the service issue form. An engineer visit from Luke within 2 days and a very positive result.
Thanks very much Luke!
14. november 2025
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Svar fra The Costello Group
Hello Jayne,
Thank you so much for your wonderful feedback! We’re delighted to hear that you received a prompt response and that Luke was able to resolve the issue so quickly. We truly appreciate you taking the time to share your experience and are glad we could help! If there’s anything else you need, we’re always here to assist. 🌟
Warmest Wishes, Sam and the Bespoke Fireplaces team
How good they are
Just had our living room done by bespoke fireplaces fluted wall / wallboard & fire excellent job done by Paul &Ste would highly recommend so clean & professional thanks again lads 👍
12. november 2025
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Svar fra The Costello Group
Good Morning John,
Thanks so much for taking the time to pop us a wonderful review.
So pleased to hear you were happy with the service and I will pass on you wonderful review to Paul and Ste.
Warmest Wishes, Sam
I’m over the moon with my master…
I’m over the moon with my master bedroom wall with the mocha slated flute. Feels like I’m in a hotel. Paul & ste done an amazing job, so professional and clean highly recommend if you want something classy, modern & unbelievable quality definitely pick this company!!
15. oktober 2025
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Svar fra The Costello Group
Thank you so much for your amazing review!
We're thrilled to hear you're loving your new master bedroom wall with the mocha Fluteslat; it's such a beautiful and modern choice. Paul and Ste will be over the moon to know their work made you feel like you're in a hotel! We take pride in delivering high quality finishes with a professional touch, so this’s review means everything to us.
Wishing you a lovely week ahead and more.
Fantastic response and service
Fantastic response and service. Order the part last week and got a call to arrange fitting almost immediately. Engineer has been today (7 days) later. All fitted and working. No mess, no fuss
10. oktober 2025
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Svar fra The Costello Group
Good Morning Robbie, Thanks so much for your brilliant review. Am I so pleased to hear you are happy with our aftercare service. I will be sure to pass this along. Thanks so much, Sam & the Bespoke Fireplaces team
Social Content and Relations Manager
Hi I've recently purchased a fantastic…
Hi I've recently purchased a fantastic fire place from bespoke amazing showroom brilliant set up ,fell in love with fire and mable surround great quality ,never seen fires places of this quality from purchase to installation amazing team great job , from Danielle and Colin in office to installers Paul,Ste and luke just great lads ,well done Bespoke
1. september 2025
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Svar fra The Costello Group
Oh wow! Warren what a fantastic review, thank you so much. The team will be thrilled to hear this; Il be sure to pass it on.
I am so pleased everyone has been amazing and you found your perfect fireplace suite.
Thank you for taking the time to leave such a wonderful review,
Sam and The Bespoke team
Social Content and Relations Manager
Excellent fire fitting
Writing on behalf of my mum who has had a great experience from this company.
“just want to thank you sooo much for the excellent job you did fitting my fire, you were very professional, clean workers which is very rare these days! so once again thank you very much Jo
19. september 2025
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Svar fra The Costello Group
Good Morning,
Thank you so much for taking the time to write a review on behalf of your mum and to your mum for the wonderful feedback.
Knowing that our level of care for our customers homes, doesnt go unrecognised; means the world to us.
I shall pass this on to our install team and they will be very pleased.
Wishing you a lovely day and once again thank you for purchasing from Bespoke Fireplaces.
Kindest Regards, Sam
Great aftersales service.I had an after sales issue with my fire…
I had an after sales issue with my fire which needed a repair. This was reported, diagnosed and repaired on the same day. Brilliant.
23. september 2025
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Svar fra The Costello Group
We are so pleased to hear you found our after care service brilliant. Thanks so much for taking the time leave a review, it really does mean a lot.
Wishing you a lovely day, Sam
The engineer was on time, very pleasant and courteous and certainly knew his job, well pleased.
The engineer was great on time, pleasant and courteous and certainly knew his job, well pleased.
19. september 2025
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Svar fra The Costello Group
Good Morning Terence,
I would just like to send my thanks to you for taking the time to leave us a review. I will pass this on to the service team who will be so happy to have this wonderful feedback.
Thanks so much, Sam
Social Content & Relations Manager
Had an issue with my fire
Had an issue with my fire. Ordered the part I needed a new mother board. Spoke to Luke who arranged a visit to fit the part. He rang me as arranged half an hour before arriving.
Fitted the part cleaned the glass and checked that all was working. Was very efficient and would recommend him. A 5 star experiance.
11. september 2025
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Svar fra The Costello Group
Hi Antony,
Thank you so much for leaving us such a lovely 5-star review!
We’re really pleased Luke was able to get everything sorted for you and that your fire is now working perfectly.
It’s wonderful to hear you were happy with the service, and we’ll be sure to pass your kind words on to him.
We really appreciate your recommendation; it means a lot!
Warmest wishes,
Sam & the Bespoke Fireplaces Team
I highly recommend the team at Bespoke…
I highly recommend the team at Bespoke Fireplaces. We have had our Panoramic 2000 for nearly three years, and it is fantastic feature in our living room.
Recently, we encountered an issue with the front piece of glass. However, Luke Riley from the Service Department promptly arranged for a replacement to be sent to us.
I cannot thank the team enough for their excellent customer service. I highly recommend this company!
15. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Hi Laura,
Thank you for your wonderful review!
We’re delighted to hear that your Panoramic 2000 has been such a valued feature in your living room. It’s great to know Luke and our Service Team were able to resolve the issue quickly for you. We truly appreciate your recommendation and your kind words about our service.
Warmest Wishes, Sam
Wow, wow, wow, Exceptional Service
Wow, wow, wow.
Popped in today to see in real time the Panoramic X 1500 fire which we had looked at on the company website.
We were given a full demonstration of the different flame patterns and colour combinations from Steven who was very professional, exceptionally courteous and extremely helpful.
We agreed on a purchase for later in the year and also enquired about another fire which we purchased and took home with us.
Steven also took the time to show us some of the very latest wall coverings which we are very interested in, he even gave us some samples to try at home.
I didn’t know that exemplary service levels like this still existed.
Thank you very much,
Graham
8. september 2025
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Svar fra The Costello Group
Good evening Graham,
Thank you so much for your wonderful review; it really means a lot!
We’re so pleased you enjoyed your visit and that Steven was able to make the experience such a positive one. He’ll be over the moon to hear your kind words.
It’s fantastic that you found not just the Panoramic X 1500 for later in the year, but also another fire to take home straight away; plus the Bamboo Charcoal Fluteslat wall panels for inspiration too!
We can’t wait to hear and see how everything looks once it’s all in place.
Thanks again for taking the time to share your experience. It not only helps us as a business but also our future customers.
We look forward to welcoming you back soon.
Warmest Wishes, Sam
Great service and sorted the fault out
26. august 2025
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Svar fra The Costello Group
Hi Mark,
Thank you so much for taking the time to review us. I am glad we were able to resolve the issue and gave great service. I love to hear it.
All the best, Sam
The best material and service
If it’s possible I would give a 10star because the service I got is superb. Job is neat and the customer service was fast.Steve was very helpful and I got more than what I expected..thanks so much and I will definitely recommend
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Wow !! Thanks you so much for your wonderful review! It means the world to us that you have firstly, taken the time to write one but also the high praise given. We appreciate it so much and it helps new customers understand what we are about as a business. I will pass this on to the team and Steve.
Wishing you a lovely day, Sam
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