Visited the amazing showroom on 10/07/2026 spoke to Colin who was so helpful. Returned the next day to purchase our fire, as we were so impressed with the service we received. Once again Colin was fa... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Went to the lovely Knowsley showroom and purchased a Denver marble suite in semi rijo, all staff very friendly and approachable, including the delivery drivers and especially the fitter Paul who was... Vis mer
Selskapet har svart
I am in love with my new media wall!!! Cannot thank Bespoke Fireplaces enough. The whole experience from start to finish was faultless, from ordering in Taskers, the communication in between, right up... Vis mer
Selskapet har svart
Had a gorgeous electic fire suite 890hd from Bespoke fireplaces fitted today by brillant workers Gary and Lee. They were very helpful and nothing was too much trouble. Excellently fittef and demon... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
The Costello Group Ltd Home to Bespoke Fireplaces, Bamboo Charcoal UK, and Valine Fires. At The Costello Group, we bring together three specialist brands to offer high-quality interior solutions for every style and budget. Bespoke Fireplaces Premium electric fireplaces, luxury media walls, and elegant marble fireplace suites, designed to transform your living space. Bamboo Charcoal UK Stylish fluted wall panels for the premium market, alongside versatile budget-to-mid-range options, including flexible painted wall panels. Valine Fires Affordable, high-quality electric fires available both online and in-store. We are the UK's Most Trusted Media Wall Company delivering Nationwide.
Kontaktopplysninger
Unit 5 Admin Road , L33 7TA, Liverpool, Storbritannia
- 0151 792 0091
- hello@thecostellogroup.co.uk
- www.bespokefireplaces.co.uk
4,9
Enestående
571 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I was served by a very lovely young…
I was served by a very lovely young lady named Faith. She was very informative, she knew all the answers to my questions immediately and was very good at helping me decide which styles and colours to choose. She was very patient and was happy to work through all the different combinations and choices with me to ensure I got exactly the right media wall for me.
2. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Good Morning Paula,
Thank you so much for your kind words!
We're delighted to hear about your positive experience with Faith. She truly takes pride in making sure every customer feels confident and supported, so it’s wonderful to know she was able to help you find the perfect styles and colours for your media wall.
We’ll be sure to pass along your lovely feedback to her, it will mean a lot.
Enjoy your new media wall, and please don’t hesitate to reach out if you need anything else in the future!
Thank you for choosing us,
Warmest Wishes, Sam
The Costello Group Ltd
Sophie the lady who served us couldn’t…
Sophie the lady who served us couldn’t have been any better, helpful polite sorted everything for us, we needed the fire asap it was there the next day, she was fantastic even helping fill in the warranty lovely lady x
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Good Morning Nicola,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Sophie provided such a helpful and efficient experience.
It’s great to know she was able to organise everything quickly for you and assist with the warranty; she’ll be so pleased to hear your kind words.
Thank you very much for taking the time to leave a review.
Warmest Wishes, Sam
The Costello Group Ltd
We’ll be sure to pass this along to her. Enjoy your new fire, and if there’s anything else you need, we’re always here to help!
Ordered my new fireplace from this…
Ordered my new fireplace from this company
From the delivery drivers
Through to Chris on sales
And a massive thanks to Jay the fitter who was there and talked us through every step of the way when the joiner was here for install
Thanks again
Top service
Definitely recommend 👏👏👏👏
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Good morning Annemarie,
Thank you so much for your kind words! We're delighted to hear you had a great experience from start to finish. I'll be sure to pass your feedback on to Chris, Jay, and the delivery team; they’ll really appreciate it.
It’s fantastic to know Jay helped guide you through the installation process and made everything clear along the way. We’re grateful for your recommendation and hope you enjoy your new fireplace for many years to come!
Thanks again for choosing us 👏
Warmest Wishes, Sam
The Costello Group Ltd
Faith was very informative and helpful…
Faith was very informative and helpful throughout in the store and after purchase. Straight on it with messages back and keeping me up to date. Genuinely a refreshing level of service
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Good afternoon Greg,
Thank you so much for your kind words!
It’s great to hear that Faith provided such a helpful and responsive experience from start to finish.
We’ll be sure to pass on your feedback, she’ll be delighted to know her efforts made a difference to your experience.
We really appreciate you taking the time to share your feedback.
Warmest Wishes, Sam
The Costello Group Ltd
Luke Riley...Totally first class work …
Luke Riley...Totally first class work Recommend with confidence.
28. april 2026
Anmeldelse skrevet uten oppfordring
Beautiful media wall
Just had a bespoke media wall finished and we are absolutely thrilled with it. Jay and the team were so professional and accommodating throughout and the job is finished to such a high standard. Can’t recommend enough!
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Good Evening Jennifer,
We’re so pleased to hear how happy you are with your new media wall! We are thrilled you have trusted and chosen ourselves, and we’ll be sure to pass on your very kind words to Jay and the team.
Thank you for trusting us with your project and for the recommendation, it really means a lot to us.
Warmest Wishes, Sam
The Costello Group Ltd
One incredible young lady!!
One incredible young lady!!! Her knowledge and communication skills have made my job that little bit easier. Warm welcome and a natural smile. What an asset to your group, I’ll be going back to order a few more items if that’s the standard your staff are setting. Think her name is Sophie.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Wow Lee!
This is wonderful to hear, thank you so much for taking the time to not only visit us but to share this!
We’re absolutely delighted that Sophie made such a positive impression. Her knowledge, warmth, and genuine approach are exactly what we strive for across our team, so it’s fantastic to see that reflected in your experience.
We’ll be sure to pass along your kind words to her, she will be absolutely made up.
We look forward to welcoming you back soon and helping you find those next items!
Warmest Wishes, Sam
The Costello Group Ltd
In again to pick materials for our…
In again to pick materials for our media wall and served by Clair.Yet again met with pure professionalism,fantastic support and guidance which has made the whole process of a big job stress free.Thanks to all at Costello Group
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Good morning Colin,
Thank you so much for your kind words and for visiting us again!
We’re delighted to hear that Clare was able to provide the same high level of professionalism, support, and guidance throughout your journey. Creating a media wall is a big project, so it’s great to know we’ve helped make the process feel smooth and stress-free.
We’ll be sure to pass on your lovely feedback to Clare and the rest of the team. Thank you again for choosing Costello Group; We look forward to seeing your finished media wall come to life!
Warmest Wishes, Sam
The Costello Group
Many thanks to Colin
Many thanks to Colin, really knowledgeable and friendly to deal with, unbelievable choice of quality bespoke fireplaces and media wall designs, it’s our second purchase and would recommend them to anyone looking to upgrade.
18. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Good Morning Dave,
Thank you so much for your kind words and for choosing us again, it truly means a lot to have your continued support.
We’re delighted to hear that Colin made such a positive impression; his knowledge and friendly approach are exactly what we strive for across the team. It’s also great to know you’re pleased with the range and quality of our fireplaces and media wall designs.
We really appreciate your recommendation and look forward to helping you with any future projects!
Warmest Wishes, Sam
The Costello Group Ltd
Had an issue with our fan on the fire
Had an issue with our fan on the fire , the engineer came out sorted same with new part nice lad very professional no mess would highly recommend
16. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Thank you Kenneth for leaving your review of your experience. I am pleased we were able to sort your fire for you and that you found our service team very professional.
Wishing you a lovely day, Sam
The Costello Group Ltd
Really helpful over the phone
Really helpful over the phone , made instructions as clear and possible and smooth and easy process to fix my fireplace !
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Thank you so much for your feedback, I am pleased to hear we were able to help you and that you found the process smooth and easy.
We are always to here to help,
Best Wishes, Sam
The Costello Group Ltd
Fabulous electic fire suite
Had a gorgeous electic fire suite 890hd from Bespoke fireplaces fitted today by brillant workers Gary and Lee. They were very helpful and nothing was too much trouble. Excellently fittef and demonstrated all packaging removed would highly recommend both Gary and Lee and Bespoke fireplaces.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Good Morning Paul,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear how happy you are with your new 890HD electric fire suite.
Gary and Lee will be especially pleased to know their hard work, attention to detail, and helpful approach made such a positive impression. We pride ourselves on delivering a smooth, professional installation from start to finish, so it’s great to hear everything was fitted and demonstrated to your satisfaction.
Your recommendation truly means a lot to us, thank you again for choosing and trusting us. We hope you enjoy your new fire for many years to come!
Warmest Wishes, Sam
The Costello Group Ltd
We recently had Mike to install our…
We recently had Mike to install our Media wall, he fid a fantastic job and was very professional in every aspect of the work.
We would highly recommend him for this type of work
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Thank you so much Peter for taking the time to leave a review.
Mike will be very pleased to hear your feedback and I'd like to thank you for choosing us for your media wall.
Warmest Wishes, Sam
The Costello Group Ltd
Faulty PCB
I contacted the service department to inform them that my fire was no longer fully operational, even though power was reaching the unit. The response was quick, and after a few checks as to warranty validity, I was offered two solutions.
1. Have an engineer come to the house to fix the issue, which would take a number of weeks or:
2. Opt for a self-service option, where a video was sent to demonstrate the process for replacing the PCB that was faulty. The video came with a wiring diagram to ensure the correct wires were switched. There was also the offer of a call whilst I was replacing the unit to talk me through the process.
The part arrived, and I replaced the PCB without any issues. The fire is working perfectly. At every stage, Luke was quick to respond and offered constructive support. I was very impressed.
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Thank you so much for your detailed review Albert.
We’re really pleased to hear that you had a smooth experience from start to finish and that the self-service option worked well for you.
It’s great to know the video guidance, wiring diagram, and support offered gave you the confidence to carry out the repair successfully.
Luke will be especially glad to hear your kind words, I will be sure to pass them on.
If you ever need anything in the future, we’re always here to help. Enjoy your fire! 🔥
Warmest Wishes, Sam
The Costello Group Ltd
Very professional and prompt
Very professional and prompt
Carried work out efficiently and cleanly
Very polite
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Thank you so much for your review Jean, I’m so happy to hear your feedback and would like to thank you for trusting us with your home.
Wishing you a lovely weekend, Sam
The Costello Group Ltd
Great Company ' Wow'
Wow, what a great company. If anyone is considering having a Tv media wall installed , i would highly recommend The Costello group - Bespoke Fire Places. Excellent customer service and communication right from the moment we enter the show room and right through to the installation. I would also like to say a massive thank you to Mike the installer for giving us the perfect installation. Mike was very professional and turned up with the right attitude, happy to help and overcome any issues during the installation. The finished product look amazing. Thanks very much to Mike and the full Team at Bespoke Fires.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Thank you so much for your amazing feedback Lee, it truly means a lot to the whole team!
We’re delighted to hear you had such a positive experience from your first visit to the showroom right through to installation. Creating a smooth, enjoyable journey is exactly what we aim for, so it’s great to know we delivered on that for you.
A big thank you as well for your kind words about Mike, I will be sure to pass this on to him. He takes real pride in his work, and it’s fantastic to hear how happy you are with the final result.
Enjoy your new media wall, and thank you again for choosing and trusting us.
Warmest Wishes, Sam
The Costello Group Ltd
Prompt and efficient service on…
Prompt and efficient service on repairing our fire. Left site clean and tidy. We’re very satisfied.
27. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Thank you Kathleen for leaving us a review for the service department. I am pleased to hear we were able to repair your fire.
Please do not hesitate to contact us should you require any further help.
Kindest Regards, Sam
The Costello Group Ltd
Came in today to just browse but ended…
Came in today to just browse but ended up purchasing the media wall package thanks to the lovely Faith for helping us decide on what was best and her expertise. Faith was such a lovely girl and mase us feel welcome and made it all very easy.
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Thank you so much for your kind words Kayleigh.
We’re really glad you had such a positive experience with us.
Faith will be delighted to hear your feedback, she truly takes pride in helping customers find what’s right for them. It’s great to know she made you feel so welcomed and made the whole process easy.
Enjoy your new media wall package and thanks so much for choosing us.
Warmest Wishes, Sam
The Costello Group Ltd
Replace circuit board.
After initial contact with Luke at Bespoke Fireplaces, I was quoted for the company to fit new circuit boards and an installation cost.
Both quoted costs were accepted and the remedial work was completed as scheduled.
My experience of dealing with Bespoke Fireplaces was good and communication with the company was excellent. Many thanks 😊
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Thank you so much for your kind review John!
We’re really pleased to hear that you were happy with both the work carried out and the communication throughout the process. I’ll be sure to pass your feedback on to Luke and the team, they’ll really appreciate it.
If you ever need anything in the future, please don’t hesitate to get in touch.
Many thanks again, Sam
The Costello Group Ltd
The team always go above and beyond to…
The team always go above and beyond to help when we have had faults with the fireplace Luke has visited us on a few occasions due to issues with our fire he’s always been very friendly and helpful when we have had issues I find the after care service team amazing thanks again Natalie Clarke
2. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra The Costello Group
Thank you so much, Natalie, for your lovely feedback!
We’re really pleased to hear that you’ve had such a positive experience with our aftercare team.
Luke will be especially grateful for the shout-out; he always aims to be as helpful and friendly as possible when resolving any issues.
It means a lot to us that you feel supported even after installation, as we pride ourselves on going above and beyond for our customers.
Thanks again for your kind words, we’re always here if you need anything! 😊
Warmest Wishes, Sam
The Costello Group
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.