Bensons For Beds - Oxfordshire757 Anmeldelser 

Very good customer service both at the Oxford branch and Didcot. Staff were informative and attentive to my requirements and efficient in completing the purchasing process.

Tylor was especially helpful during our visit

The customer service was exceptional, he knew a lot about mattresses and was able to compare like for like mattress brands and got me to test them out. Helped me decide which one me and my son both wanted.

Manager Tyler was very helpful and not pushy. Also, receiving a call back soon after our call was not picked up was a very pleasant surprise (Tyler had been with another customer)

Brilliant, customer service very quick and reassuring

Sophia was really informative when explaining the difference between the beds we looked at. She was able to use her previous knowledge and experience regarding my health problems and answer questions accordingly. Despite being a new member of staff, she knew her limitations and sort advice when needed. We were given plenty of time to try out the beds and to make our final choice. Overall we were very impressed with the quality of service we received.

Our customer rep was beyond helpful, making sure to give us time to consider all options without rushing us and making sure we made the best decision for ourselves at the best price for us.

Excellent service and knowledge of sales person In Didcot shop.

very pleased with my new mattress, it's very comfortable.

Salesman didn’t know which mattress I was requesting, he had to check the website. He forgot to mention that there was a delivery charge, it was only when I queried the bill. He also omitted to tell me that you actually had to construct the bed yourself and that took two people.

Tyler from the Didcot store was very helpful and showed us a variety of different beds. He was very patient and efficient. The store had a good selection of beds , and bedside tables, and we were able to choose the colour and type of material we wanted.

Customer service is appalling. Just taken delivery of mattress and ottoman base and headboard, after paying in full 6 weeks ago. Was not informed during buying process we had to assemble it ourselves. At a cost of just under1K you would expect it to arrive assembled or be assembled on site. We phoned Bensons at Didcot and the manager took no interest and claimed he couldn't do a refund either. Customer services have told us there is a 20% cancellation charge. ie they want to take close to £200 for returning the base. This company have no interest in maintaining client satisfaction. I should have stuck to my instinct and bought from John Lewis

Knowledgeable, patient and friendly staff member who took the time to subtly guide me in how to make my choice without imposing his or the company's views. He was exactly what is needed. If only all sales people were as good as him. Not pushy but very supportive

Really friendly and knowledgeable sales assistant. She answered all of our questions, listened to what we wanted and made really good recommendations in a very professional manner- without being overly ‘salesperson’.

Based on this, we went with a more premium product and are very pleased with our decision. I would strongly recommend.

Fantastic shopping experience the gentleman who looked after us was knowledgeable patient and helpful! Delivery went smoothly and we haven’t slept better!! Thank you !

Staff in shop very friendly and informative haven't had delivery yet but have had confirmation of delivery date and option to change it if required

Good choice, and helpful staff

We purchased a bed in the Store we paid a deposit and financed the balance we left store with the impression that the finance was all ok thought nothing else of it until a week before delivery we were told that there was a balance to pay the finance had been cancelled never received the finance documents so was cancelled reapplied but was refused due to having not met certain criteria we only financed as we did not want to spend out all of our savings at once we could not cancel the order as we would lose £692.00 pounds, how can you leave a store without payment being secured!!!!! we were also told that there was a 40 night guarantee and if we didn't like the mattress we could exchange it for the cheaper one we had also had a quote on and get a refund THIS IS NOT TRUE WE WOULD GET NOTHING BACK check the small print and DO NOT BELIEVE ALL THAT YOU HEAR will never buy from Bensons for Beds ever again and definitely do not recommend extremely upset and annoyed

We where met at store by Tyler who made us feel very welcome
We where looking to replace our bed of 12 years wonting the same he was very knowledgeable as the bed was no longer made he showed us the equivalent nothing was to much trouble showing us the difference between different types of mattresses we where very pleased with the service Tyler made and would highly recommend him