I came to the store in Didcot to ask about a sofa bed. Adina was very helpful and professional, she let me see the product in detail and she arranged everything I needed for the delivery. I highly rec... Vis mer
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We were warmly greeted as we entered the shop. Adina was super helpful from the start. We knew what we needed as had researched before purchase. She explained our options. We had purchased and complet... Vis mer
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We where met at store by Tyler who made us feel very welcome We where looking to replace our bed of 12 years wonting the same he was very knowledgeable as the bed was no longer made he showed us the... Vis mer
On the day of purchase the whole experience was a very pleasant one, allowing us to take our time and get all the details from a very helpful manager. Sadly the delivery was not quiet so efficient,... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Bensons For Beds - Oxfordshire757
Skrevet av virksomheten
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktopplysninger
Unit 29, The Orchard Centre, OX11 7LG, Didcot, Oxfordshire, Storbritannia
- 1235423189
4,6
Enestående
131 anmeldelser
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Very helpful and professional staff
I came to the store in Didcot to ask about a sofa bed. Adina was very helpful and professional, she let me see the product in detail and she arranged everything I needed for the delivery. I highly recommend Benson for Beds.
23. oktober 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Great service
Adina guided me when I had confusion in choosing a mattress and stayed beyond her usual working hours to get us through the purchase as there were some glitches in the payment process.
23. oktober 2026
Svar fra Bensons For Beds - Oxfordshire757
Thank you so much for sharing your wonderful experience! We are absolutely delighted to hear that you received such dedicated support when choosing your new mattress. It is fantastic to know that our team member went above and beyond, staying late to help you navigate the unexpected payment difficulties and ensure your purchase went through smoothly.
We truly appreciate your patience during that process, and we hope you are enjoying incredibly comfortable and restful nights on your new mattress!
Team Bensons
Super service from a knowledgeable team
We were warmly greeted as we entered the shop. Adina was super helpful from the start. We knew what we needed as had researched before purchase. She explained our options. We had purchased and completed paperwork within half an hour. Just the kind of shopping i like. Efficient, knowledgable and no hassle. Adina and George were excellent.
18. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bensons For Beds - Oxfordshire757
Thank you for your wonderful review! We're thrilled to hear that Adina and George provided you with such a positive experience. Our goal is to make shopping efficient and enjoyable, and it sounds like we hit the mark. We appreciate your support and look forward to serving you again!
The company was recommend to me by both…
The company was recommend to me by both friends and family i went into my local branch talked to the staff explaining what I wanted and straight away they helped me with different beds and a choice of headboards, they were kind polite and answered any questions I had very happy indeed 1
16. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bensons For Beds - Oxfordshire757
Thank you for your wonderful feedback! We're thrilled to hear that our team was able to assist you in finding the perfect bed and headboard. Your satisfaction is our priority, and we appreciate your friends and family for recommending us. We look forward to serving you again!
First class from Bensons for beds
From ordering to delivery the communication was fantastic!! Delivery drivers were amazing and so respectful of our home getting a massive bed up the stairs… The bed is divine!!! We are honestly sleeping better than ever!
4. oktober 2026
Svar fra Bensons For Beds - Oxfordshire757
Thank you for your wonderful review! We're thrilled to hear that you had a great experience from start to finish. It's fantastic to know that you're enjoying your new bed and sleeping better. We appreciate your kind words about our team and look forward to serving you again!
Svar fra Bensons For Beds - Oxfordshire757
Thank you for your wonderful feedback! We're thrilled to hear that you found our service easy and professional. Our team works hard to provide a seamless experience, and your satisfaction means the world to us. We look forward to serving you again soon!
Manager at Didcot store was very…
Manager at Didcot store was very knowledgeable, gave us several options with no pressure to purchase Left store very satisfied with package we’d chosen
22. september 2026
Svar fra Bensons For Beds - Oxfordshire757
Thank you for your wonderful review! We're thrilled to hear that our manager provided you with great options and a pressure-free experience. Your satisfaction is our top priority, and we look forward to serving you again soon!
I will not be ordering my daughter bed…
I will not be ordering my daughter bed from hear after they left my adhd son sleep on a mattress after putting in my wrong contract details and after it was put right keep telling me I have to wait from wear house to contract me
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bensons For Beds - Oxfordshire757
Hello Miss Campbell,
We're sorry to hear about your experience and understand your frustration. We apologise for the delays and communication issues you've encountered.
We are currently waiting for confirmation of the order details. Once we have this information, we will be able to review the matter fully and work towards a resolution as quickly as possible.
Thank you for your patience, and we will be in touch as soon as we receive the required confirmation,
Megan | Customer Care Specialist
Svar fra Bensons For Beds - Oxfordshire757
Thank you for your kind words! We strive to provide a professional and friendly experience for all our customers. Your feedback motivates us to keep delivering our best. We look forward to serving you again soon!
Very pleased with service
The staff in store were very helpful, we could try many mattress and were told all about them.the delivery went well and even took mattress up stairs for us.
6. september 2026
Svar fra Bensons For Beds - Oxfordshire757
We're so pleased to hear that our in-store team was helpful and informative, allowing you to try many mattresses. It's wonderful that your delivery went smoothly and that our team assisted with taking the mattress upstairs!
Team Bensons
Adina was extremely helpful and…
Adina was extremely helpful and professional. She spent a lot of time with us and explained everything thoroughly from A to Z. We are very happy with her help and would highly recommend her.
25. august 2026
Svar fra Bensons For Beds - Oxfordshire757
Thank you for your wonderful feedback! We're thrilled to hear that Adina provided you with such exceptional service. She truly goes above and beyond for our customers. We appreciate your recommendation and look forward to serving you again!
Faulty TV Bed - Company Violating Consumer Rights Act 2015.
*UPDATED REVIEW*
Following the issue below, we recently had a new TV installed and the old one removed. So far there are no issues with the new TV, everything seems to be in working order.
Giving them 3 stars out of 5 as an updated review, the reasoning below:
1)I believe a 5 should represent a smooth experience with no need to contact customer service.
2) Considering they only fixed this issue after I had to go to the lengths to give them a one star review, questions the efficiency of the initial customer service.
Once the review was given, they sprang in to action. This was likely due to the one star review, I imagine if I hadn't have done this, I would have had to contact the financial ombudsman and start a long, hassling process of getting this sorted.
All in all, I'm not sure I would use Benson for Beds again, due to the above. That being said, the issue was eventually resolved in house, which prevent a long winded dispute.
*OLD REVIEW*
My partner and I bought a TV Bed from Bensons for Beds. The bed and the mattress itself is fine, however the TV that came with the purchase is faulty.
I reported this issue on May 14th, as of today (July 3rd) they have not resolved the issue. I've been informed they've contacted the TV manufacturer, yet after numerous emails asking for an update, we've been left in the dark.
I will now be contacting the Financial Ombudsman, as they are in violation of the Consumer Rights Act 2015.
Avoid this company at all costs, they aren't worth the headache. If something goes wrong with your purchase, their customer service is not fit for service.
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bensons For Beds - Oxfordshire757
Hello Adam,
We are sorry to hear about the issues you experienced with the TV supplied as part of your TV bed purchase and the delays you encountered while seeking a resolution.
We understand how frustrating it must have been to report the fault and then experience a lack of updates regarding the progress of your case.
I can confirm that this matter has now been resolved. Please accept our sincere apologies for the inconvenience caused. Should you require any further assistance, please do not hesitate to get in touch.
Best Wishes,
Megan | Customer Care Specialist
Svar fra Bensons For Beds - Oxfordshire757
We are so pleased you enjoyed your stay with us. We appreciate your kind words.
Team Bensons
Svar fra Bensons For Beds - Oxfordshire757
We're glad you had a seamless delivery! Thank you for your feedback.
Team Bensons - Jess
Excellent service and great quality…
Excellent service and great quality bed/headboard and mattress
12. april 2026
Svar fra Bensons For Beds - Oxfordshire757
We are so pleased you found our service excellent and the quality of your bed, headboard, and mattress great! Thank you for your feedback.
Team Bensons - Jess
Great experience and will recommend to all our friends.
The experience of choosing a new mattress was greatly helped with the assistance of Tyler. He was very helpful in our choice of mattress and explained fully about the guarantee etc. We can't wait for it to arrive now. Will definitely use Benson for Beds should we ever require them. Thank you so much.
5. mai 2026
Svar fra Bensons For Beds - Oxfordshire757
That’s brilliant to hear—Tyler will be delighted! 😊 So glad you had a great experience, we hope you love your new mattress when it arrives! 🛏️✨
Aditna was friendly
Aditna was friendly, knowledgeable, personable and didn't give us the hard sell as we walked through the door. We said we would be back on pay day, but came back the next day and Aditna was there on hand to take us through the process.
5. mai 2026
Svar fra Bensons For Beds - Oxfordshire757
That’s lovely to hear! 😊 We’re so pleased Aditna made you feel welcome and supported without any pressure, and that they were there to guide you so smoothly when you came back. Thank you for sharing such kind feedback—it really means a lot! ⭐
It all happen as expected and arranged
23. april 2026
Svar fra Bensons For Beds - Oxfordshire757
That’s wonderful to hear! We’ll be sure to pass your kind words on to Emma—wishing you many great nights’ sleep,
Megan | Customer Care Specialist 🛏️✨
Sales staff in shop were knowledgeable…
Sales staff in shop were knowledgeable and very helpful, however it was difficult to find one in the first place. Delivery people excellent.
19. april 2026
Svar fra Bensons For Beds - Oxfordshire757
Thank you for your feedback! 😊 We’re glad to hear the delivery team were excellent and that our in‑store staff were knowledgeable and helpful. We appreciate your comments about availability in store and will be sure to pass this on.
We truly appreciate your feedback,
Megan | Customer Care Specialist💜
The staff at Didcot orchard Centre were…
The staff at Didcot orchard Centre were v helpful and friendly. Was kept in touch with delivery details and bed delivered efficiently and on time
13. april 2026
Svar fra Bensons For Beds - Oxfordshire757
We're so happy to hear the staff at Didcot Orchard Centre were helpful and friendly! It's great that you were kept informed and your bed was delivered efficiently and on time.
Team Bensons
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