Professional and courteous. Highly recommend

NOT HAPPY AT ALL!!!!
I made a purchase as a guest on 31st August 2026 and made my payment of £59.09. I received no confirmation email and no order.

I have emailed them at least 10 times with no response??
I have also filled out their online form about 8 times, with no response?

*Their Contact number which is a mobile doesn't work.
*There is no online chat support????

Shocking!!!! I have used them so many times before with no problem. I usually sign in and order, but couldn't be bothered this time because I moved address and didn't want to fill out all my details again, so I ordered as a Guest?

Please can you respond to this review to discuss my refund of £59.09 which you have taken. I have proof of purchase.

Delivered order on 30/08/2026. It’s now 02/09/2026 and I have not been paid nor reimbursed. I have contacted support easily 50 separate times and through all available channels. Not only have I not been paid but also have not received a single response or even an acknowledgment of my query. I have been delivering for over a year & this is far from an isolated incident.

First time used and impressed with how fast delivery was

Worse app for drivers. They don’t compensate if you can’t find the items in off hours and if you spent even more than an hour to find the items for the customer. They don’t bother. Just waste of time for the drivers if something happens like that.

Only started recently completed all of the necessary paperwork. Completed my first delivery Saturday 15th and still have not been paid. Keep getting the same answer. They say they authorised payment Saturday but the issue is with UniPass who are still looking at my account. Until I get paid I will not be taking any more orders and paying out of my own pocket.

I’m finding the app really difficult to navigate and I have uber and deliveroo etc so not a ME problem. Received an email informing me I have £7.50 credit to be used but I’ve gave up. To be fair the items have such a mark up price it’s not worth using. I hope others with problems shopping by themselves understand there are cheaper companies & routes out there. This is extremely expensive.

I have been a reliable Beelivery driver for several years, with a good standing and consistent record of completing deliveries properly.

On Sunday 9th August ‘26, I completed a delivery for a substantial sum, which included both reimbursement for goods I paid for out of my own pocket plus my delivery fee. My payment was flagged for a manual receipt check, and I was advised it would be processed and in my account by 11 am two days ago. As of today, the funds have still not arrived.

I have checked with my bank, Monzo, who have confirmed there is no incoming payment scheduled or pending. Beelivery’s system shows the payment as “paid”, but this clearly does not mean the money has actually been sent to my account. I am now two full days past the promised payment time, still out of pocket for the customer’s shopping and my delivery earnings which cost £13 in fuel.

I have followed the correct process, provided the receipt, and waited the agreed timeframe. This delay is entirely due to Beelivery’s internal processing and manual checks, yet I am the one left without the money I am owed. I am extremely disappointed with the lack of resolution and the stress this has caused. I urgently request my full payment to be issued immediately. My driver number is 198927 I have tried every other means of communication all to no avail and I was told I’ll probably lose this job if I complain but I can’t get hold of anyone .i know the customer very well as I’ve delivered many times and I’m sure he won’t be happy to know you’ve kept money meant for me including a £20 tip!

Im Disabled and housebound and so this service is a
Way to have items delivered to my house within usually about half hour- it’s so efficient and the delivery staff are always so polite and friendly
You track your driver through the Bee Delivery system
It’s a god send for me I can’t recommend them highly enough!
Victoria Graddon

Im a driver who they aren't paying whilst we pay out our own money to purchase your items im now 2 days in and you owe me £40 plus £20 driver pay! I have tried messaging and just get no where ! Pay your drivers !!!

3761680 05/08/26 18:07 amount due £61.47

You have profited from my money and haven't the decency to pay me back it will be the last delivery I do for you .

Edit . They say its been sent this morning at 4.15am but its now 10.36 am 2 days after I completed the delivery and still no money !

Ordered beer late at night. Quick and easy to order, delivery was very quick and the delivery person was friendly and helpful, phoning me just prior to delivery.

I specifically requested no substitutions. They substituted my order anyway. So I rejected it upon delivery in good faith I'd get a refund. I contacted Beelivery straight away and they promised me a full refund as it showed on their system the item was incorrectly substituted and verified this with the driver.
After 6 weeks they won't give me my money, and are now accusing me of lying, saying the order was not substituted and I kept the order, which is a lie. They are liars and thieves. If something goes wrong with your order, they will not help you. Disgusting company.

I cancelled order after waiting 2.5 hours - was supposed to be 60 minutes. Prices were outrageous.

Order not delivered. Impossible to talk to a human, all AI! Promised customer service would come back within 24….they never did. Never use again. Hello Tesco

I’m writing this out of pure frustration. Yesterday, during a delivery (order #3752175), the app crashed on me at the final step.I made sure to complete the delivery, I have the address (#23) as proof, and I have the customer’s PIN (2232) to confirm it. I’ve done everything correctly, yet I’ve been met with total silence for over 24 hours. Their app claims they 'typically respond in a few minutes,' yet they are withholding both my payment for the delivery and the £50 I personally invested. This is not just a technical issue, it is a serious failure that is costing me money. I am asking for someone from the team to please look into order #3752175, reimburse my expenses, and finalize the payment for this order asap.

Update: Still ignored after 24+ hours. You are holding £50 of my personal money hostage and refuse to pay for the completed delivery (#3752175). I have provided the proof and receipts, yet your support remains silent. Stop ignoring your drivers and reimburse my expenses immediately; this is financial negligence.

If this is not resolved urgently, I will be forced to take further legal action to recover my funds.

Update: Still no response 24h from replying to this review!

Update: Finally paid after opening a case with Resolver .

Absolutely awful customer service and would never use again. I ordered 8x cans of alcoholic Guiness and they sent me 0% Guiness. Driver completely unhelpful and the customer service seem to think that this is an acceptable substitute!
Refusing to refund me and saying because I provided the order PIN number to the driver, that this was acceptance that I was happy with the order. The REALITY is that the driver asked for the PIN for the order (presumably to check he was at the correct address? Which would seem normal)After expressing my dissatisfaction with the items, he advised that if I wasn’t happy with the order that there was nothing he could do about it and that I would have to ring the Beelivery number and take it up with them. At this point he was already back in his car and driving off as quickly as possible! Fobbing me off essentially. Not prepared to share their complaints policy or process with me. Complete fraudsters and customer service is a waste of time.

Avoid! I made an order and it was taking a long time to get accepted. When I contacted the online help chat, they offered to cancel it and I replied yes.
The order later turned up anyway - I was later told the customer agent was actually a bot and due to a system error, it didn't cancel in time.
Since then, they have offered no way that you can complain, speak to a human or refund the order.