Have used Beanz for years, great service and choice of coffee. We had a problem recently with an order (It was an issue due to the coffee company or delivery company) but Beanz rectified it quickly an... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Whilst the support I received from Customer Services was good, the whole process was a disaster and involved a lot of time on the phone and a number of emails. I ordered a lovely sounding coffee. Wh... Vis mer
I talked to Denise and told her I received my coffee order and that one off the bags had a cut in it and the beans were all over the bottom of the delivery bag. She replaced the bag and I’m a happy cu... Vis mer
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Vis mer
Informasjon om virksomheten
- Kaffebutikk
- også i
- Kafferistere
Skrevet av virksomheten
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Skrevet av virksomheten
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Kontaktopplysninger
4,3
Enestående
742 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 76 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The support team was extremely helpful
The support team was extremely helpful. I had signed up for the barista’s choice subscription and I had thought that I would get a variety of different types of beans so I selected four bags for the order. But when my order came, it was four bags of the same type of beans which I tried and realized I didn’t really like. When I reached out to support, they not only let me redo my order at no charge, but they let me select a variety of four different types of bags for a one time order change! I was pleasantly surprised at how accommodating and understanding they were about my situation.
31. januar 2026
Fantastic friendly service
Fantastic friendly service, beans were freshly made and delivered quickly. A comany that actually care about you and do there best for you! The beans I received were not to my liking and these guys sent me a different brand completely free of charge. I did not expect that! Good range of beans to choose from I would recommend
29. januar 2026
Quick Customer Service
The customer service team responded to my request to make an account change promptly and keep me updated when the request was resolved.
5. februar 2026
Zuverlässiger Händler!
Fehler können immer passieren, auf den Umgang damit kommt es an! Sehr netter Service, schnelle Reaktion und pragmatische Lösung gefunden, die unkompliziert und sehr schnell umgesetzt wurde!
Kann diesen Händler bisher uneingeschränkt empfehlen.
5. februar 2026
You listen and react in a positive way..
29. januar 2026
Great customer service
I had a issue and it was resolved super quick and to my satisfaction. Great customer service.
28. januar 2026
Great service…again!
Had an issue with a delivery, opened a new case, submitted a picture and a couple days later the issue was resolved. No muss, no fuss.
Excellent work again Beanz!
4. februar 2026
The advisor was patient and explained…
The advisor was patient and explained the issue different ways to help me understand and resolve
4. februar 2026
Wunderbarer Kundenservice
4. februar 2026
I have sent online emails multiple…
I have sent online emails multiple times to no avail. When I rang the guy put me on hold then the line went dead and he didn’t call back. I am so frustrated with this whole process. Please can someone resolve my issue
26. januar 2026
Svar fra Beanz
Thank you for your review and feedback. Based on the case details and our specialist’s notes, your request was for information regarding the Loyalty Program in which you are enrolled. The 25% cashback offer is not associated with your account; our specialist previously provided the correct program information. We will resend the email from January 4 to you shortly.
Great customer service
Great customer service. I had an issue initially with my order not arriving but Beanz rectified this promptly.
3. februar 2026
Perfect delivery and quality.
3. februar 2026
Very prompt response
Very prompt response, very professional and super friendly! Great service!
2. februar 2026
Great customer support and attention to detail
Quick response to online queries. Polite and friendly. Email had easy language and full details to actions taken. Rectify the issue. Thank you
2. februar 2026
Super happy with response time and…
Super happy with response time and resolution of my issue with delivery of my order. Very much appreciated
1. februar 2026
Customer Service A+
Quick response. Great communication and desire to resolve any issues that transpire. (have only encountered one in a year of being a customer) Great customer service is a rare find.....and is much appreciated when you feel like you are the only person they are dealing with.
24. januar 2026
Svar fra Beanz
Thank you for your review and feedback. We do show that our specialist reached out to you on January 7 in reply to your inquiry notifying you of the steps we were taking to rectify your request. We'll resend that email to you right away.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.