Have used Beanz for years, great service and choice of coffee. We had a problem recently with an order (It was an issue due to the coffee company or delivery company) but Beanz rectified it quickly an... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Whilst the support I received from Customer Services was good, the whole process was a disaster and involved a lot of time on the phone and a number of emails. I ordered a lovely sounding coffee. Wh... Vis mer
I talked to Denise and told her I received my coffee order and that one off the bags had a cut in it and the beans were all over the bottom of the delivery bag. She replaced the bag and I’m a happy cu... Vis mer
Super kulante Reklamation. Ich hatte 2x Bohnen die meine Sage Barista nicht mahlen konnte. Es gehen scheinbar nur dunkel geröstete Bohnen. Die Ware wurde komplett erstattet bzw. Ersatzbohnen nach ei... Vis mer
Informasjon om virksomheten
- Kaffebutikk
- også i
- Kafferistere
Skrevet av virksomheten
beanz.com offers 100+ specialty coffees at roaster-direct prices, always freshly roasted and delivered to your door. Simply select choose from a collection of our curated coffees of small batch speciality roasters and get free delivery on your subscription. Not sure where to start? Barista’s Choice is specially designed for the curious and trusting. We help you find new flavours and roasts that will expand your coffee experience, no matter how you brew at home. When you subscribe, each delivery will provide you with a new coffee and a new opportunity to explore different origins and flavours. Just tell us how often, how many bags (minimum of 2), and how you like to brew. We’ll take care of the rest. Look forward to a new experience in every delivery.
Beanz currently available in
Skrevet av virksomheten
- United Kingdom
- https://www.beanz.com/en-gb/
- Germany
- https://www.beanz.com/de-de
- United States
- https://www.beanz.com/en-us
- Australia
- https://www.beanz.com/en-au
Kontaktopplysninger
4,3
Enestående
742 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 76 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Origin Stronghold coffee
Motlalepula was really helpful and sorted out the issue seamlessly!
30. januar 2026
My order was lost in transit
My order was lost in transit. They reordered it and sent me a bag of my choice.
29. januar 2026
As there was no reference to a case number in your review request, I responded to the current outstanding case, which has been dragging case 104700047No ownership.Not sure why my email is being ignore
Not sure why my email is being ignored. Frustrating!!
29. januar 2026
Svar fra Beanz
Thank you for your feedback. Our records show your case concerned the roast/date code on your bag of beans. After confirming with the roaster that the printed date contained a typographical error, we provided that update and closed the case as resolved. We do not show any unanswered messages on this case.
They sorted the issue quickly and with…
They sorted the issue quickly and with no fuss. Great service
22. januar 2026
Got in touch with them through email…
Got in touch with them through email about some beans I ordered they replied quickly and sorted it out
29. januar 2026
Beanz customer service is Amazing
Beanz customer service is Amazing. This is the second time I have an issue with an order and they promptly, effectively and efficiently took care of it. I am so happy getting my delicious coffee from them since they know how to take care of their customers:)
Thank You!!!
28. januar 2026
They did not respond to my inquiry
They did not respond to my inquiry. I just got an email saying that they are closing my case and hope that I was satisfied. That after I was send beans that made my machine stop grinding and get stuck. I had to trow the beans away, After that, my machine was fine. The beans contained something that the Breville could not grind.
21. januar 2026
Svar fra Beanz
We're sorry to hear of your experience. We do see that an email was sent to you on 12/30, but have yet to receive a reply. We're sorry to know that the email missed you. We'll send it again shortly. We'll be happy to help you from there.
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
I was not happy with the beans that…
I was not happy with the beans that were sent two months in a row. I contacted customer service and the representative said pick any three bags of coffee and they would send to me for free. I replied and they never sent. I then called customer service and they said they put in another request. once again no one contacted me and no coffee was sent. I then received an email saying my case was closed. I contacted customer service numerous times and they did not help.
27. januar 2026
Svar fra Beanz
We are truly sorry for your experience. We will send a separate email to you and hope you will give us the opportunity to correct the situation.
Incorrect order resolved
Fast response time and quickly solved my issues regarding an order
20. januar 2026
Fabulous coffee and fabulous customer service!
I was delivered a different flavour to my subscription but this was easily resolved with Beanz. Nikeziwe was extremely helpful and ensure that this was updated and a new bag of coffee sent out to me. Highly recommend beanz.com for their customer service - and the coffee is fabulous too.
26. januar 2026
Really good service from Beanz
Really good service from Beanz. I reached out to the team regarding one of my orders and Nikeziwe could not have been more helpful in resolving the issue quickly. Keep it up
26. januar 2026
Above and beyond
This customer service team has been so helpful and fast, going above and beyond in my opinion.
24. januar 2026
you sent me ground coffee not beas
15. januar 2026
Svar fra Beanz
Thank you for your feedback. We’re sorry the complimentary coffee provided during the registration process was not the variety you were hoping for. Once your registration is fully completed, the promotional beans you receive will align with the offer details.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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