Good website, prompt delivery, good product. I'd been having trouble finding a bin of the right size in retail stores, but found a good choice on this site. No problems with ordering or delivery.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I cannot rate this company highly enough. I live in an extremely rural area they didn’t deliver to , but DID for my order. The quality of the gate is outstanding. Thankyou! 🌟🌟🌟🌟🌟
As a motoring/campervanning photojournalist and someone who has professionally converted campervans motorhomes, and boats, I like to think I have some idea if a thing works or not. I bought two f... Vis mer
As I didn't know what was right for our driveway the help and guidance by the staff at Barriers Direct was most invaluable. From ordering to fitting the post the whole process was smooth. We've got... Vis mer
Informasjon om virksomheten
- Sikkerhetsutstyrsbutikk
- Leverandør av bygg- og anleggsutstyr
- Butikk med verneklær og arbeidstøy
- Leverandør av sikkerhetsutstyr
- Leverandør av sikkerhetssystemer
Om Barriers Direct
Skrevet av virksomheten
What We Do
Founded in 1997, Barriers Direct was one of the first to market selling own-branded security barriers online and now stands as one of the UK’s industry-leading e-commerce suppliers of security and safety management product.
Experts in Safety and Security Products
Whether you're looking to secure your property, plan an event or create a boundary between pedestrians and vehicles, our huge range of over 20,000 high quality products include bollards, barriers, bike stands, street furniture, workplace equipment and more make us the ideal choice for customers in industrial, residential, commercial and public sectors. Whatever your budget or situation, we have the perfect safety solution to fit your needs.
We also offer FREE delivery
on all products sold within Great Britain and at least 1 year's warranty offered as standard, giving you peace of mind.
Barriers Direct is also proudly an ISO 9001:2015 certified company; quality and professionalism are at the heart of our operations. We are committed to giving our loyal customers the best service possible by consistently learning and developing our business. From continually implementing new processes to expanding our product range, we strive for excellence at Barriers Direct.
Making a DifferenceWe are also proud donors to the Prince's Trust Enterprise charity, the UK's leading youth charity which helps vulnerable young people between the ages of 11 and 30 who are unemployed, struggling at school or facing the risk of exclusion, to get their lives back on track. So when you buy from us, you are helping make a difference to young people's lives, too.
Kontaktopplysninger
Unit 18, New Horizon Business Centre, CM19 5FN, Essex, Storbritannia
- 0800 028 8010
- support@barriersdirect.co.uk
- www.barriersdirect.co.uk
4,4
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 59 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Good Product terrible customer service.
Good Product terrible customer service.
Had to keep chasing delivery of bollards, which eventually arrived 2 weeks late, then had a question which after chasing several time they haven't even had the decency to reply!!
8. april 2026
Failure to meet order requirements and provide correct product
We previously ordered 6 identical drop bollards in 2024, then a further 2 in 2025, requesting the same key/lock number as the bollards were being installed on the same site. The second order stated "Keyed Alike (Each Lock & Keys will be the same)". No problem as keys matched. We then made a third order in February 2025 for a further 6 again requesting the same key/lock and the order stated the keys would be alike. At install it was noticed that not only did the key number not match the two previous orders but also that there were two different key types within the latest order, which naturally is not acceptable on the same site creating a difficult to manage situation with differing keys for essentially the same type of bollard used across the site. We then emailed Barriers Direct explaining the situation, which they agreed in writing to rectify, asking us what key number we wanted the new locks changing to. We immediately wrote back sending them a photo of the correct original key number and for good measure, a photo of the two differing keys in the third and latest order. Two days later after chasing up a response, we receive a call saying that we had not requested the same keys in the order. This is despite the order stating the contrary and despite the company already having agreed to correct and replace. We have therefore reminded them that the order was not fit for purpose and that they have gone back on their offer to rectify matters and meet their agreed contractual obligations. What is so disappointing is that rather than do the right thing and simply provide what was ordered, they are trying to shift the blame on to the customer and charge us for the rectification of their error. Not the way to treat to a repeat customer with an established and previous course of trading. The order is clear and uses the same wording as before regarding key type and they are contractually obliged to make good. We will give them 14 days to do the right thing, after which we will have to issue a letter before action and commence a small claim. What a waste of time and expense for them, when this could be resolved so easily as originally stated.
16. februar 2026
Svar fra Barriers Direct
Thank you for your feedback, James. We are sorry to hear of your dissatisfaction and appreciate the opportunity to clarify the situation.
Our understanding is that the issue arose from a misunderstanding regarding the term “keyed alike.” In industry terms, “keyed alike” means that all items within that specific order will operate using the same key. It does not automatically mean that new items will be matched to a previous order’s existing key number, unless that specific key number is provided at the time of ordering.
We have reviewed all correspondence and the recorded phone call relating to the order, and unfortunately no previous key number was supplied when the order was placed. As a result, the bollards were manufactured keyed alike within that order, in accordance with the information provided.
As part of our internal investigation, our support team contacted the manufacturer and confirmed that the order was keyed alike, but the customer has actually received two different keys with this order. We then arranged new ones to be sent out free of charge.
I hope this demonstrates that we acknowledged the supply issue and took immediate steps to investigate rectification options.
The subsequent discussion then focused on whether the replacement locks should match the previous historic key number, which had not been specified at the point of ordering. While we maintain that matching a previous order’s key number requires that exact number to be provided when ordering, we fully accept that the presence of two different key types within the same order should not have occurred.
We regret the frustration this has caused but hope the resolution will reassure you and reinstate your confidence in our service.
Service ok
Was not sent a proforma even though we sent a PO so barriers had not been ordered. Then it was not in stock and delivery dates chaged
15. april 2026
Our order took 4 week from payment to…
Our order took 4 week from payment to delivery. Delivery to site was via a courier and the driver left the parcel with a driver of a vehicle who was leaving site, even though full instructions , names and a contact phone number were given.
Note - Ladies in the sales office were very helpful.
20. april 2026
i have only recived half of my order…
i have only recived half of my order with no information about when the rest will be delivered
17. april 2026
Svar fra Barriers Direct
Hi Gareth, I'm sorry to hear you felt you haven't been kept up to date on the remaining half of your order - we always do our best to dispatch orders as whole deliveries, but unfortunately this isn't always possible. Whilst the first part of your order has been dispatched, the remaining part shipment will be dispatched from a different manufacturer, and is still within the estimated delivery lead time window - as stated on your order confirmation email, this is 7th May. We apologise for any inconvenience this may cause, however we do our best to provide clear estimated delivery lead times on all products, and this is displayed on product pages, view cart page, order confirmation page and on the email you receive, confirming your order. Our support team is available and on hand between 9am-5pm if you require any further information on this, so please don't hesitate to reach out in future.
This removerble post is exactly what…
This removerble post is exactly what was needed because the other 3 had been damaged and if thay cant see this WELL thay need to go to spec savers
15. april 2026
Easy ordering process swift delivery…
Easy ordering process swift delivery excellent product
9. april 2026
Good price & quality of product & quick…
Good price & quality of product & quick delivery thanks
15. april 2026
Good service
14. april 2026
good service
13. april 2026
Having received the barrier posts
Having received the barrier posts, which were a very good quality. Pity the delivery company couldn't get it together as they forgot to put the bolts in the package. The girls at Barriers direct, were excellent chasing g up the supplier. Which took 2 weeks. All done now and looking very professional. Would definitely buy from them again.
7. april 2026
The Clamp arrived but the bolts to…
The Clamp arrived but the bolts to assemble it were missing. I need the clamp before the weekend as we are going on holiday for eighteen days.
10. april 2026
Svar fra Barriers Direct
We're sorry to hear this, please call our support team on 0800 028 8010 at your earliest convenience so they can assist you with arranging any spare parts. Thank you.
The goods were received in time and in…
The goods were received in time and in good order. exactly as described on the web page. Thanks
10. april 2026
Confusing delivery dates
Genuine item at a good price. Knocked off a star because the delivery updates were confusing. One said delivery date was earlier than expected but when it didn't arrive I worried that something had gone wrong. If the correct later date it arrived on had been quoted, I would've given 5 stars.
2. april 2026
Svar fra Barriers Direct
Hello and thank you for your review. I can see that your order was due to arrive initially on the 8th April, but was revised to an earlier dispatch, due on the 3rd April but did not get delivered until the 7th - this was because of the Easter bank holiday weekend, and the 7th represented the next working day. Unfortunately, once an item is dispatched it is ultimately the courier's responsibility regarding delivery. I apologise for any inconvenience this may have caused.
Once gain great service from the team
Once gain great service from the team, delivery driver was in contact the day before and arranged an early drop off to site instead. Used so many times and always been great. The product itself is top quality and always gets great reviews from our customers
10. mars 2026
Great service
We were kept informed once we’d placed the order and delivery was very quick - would recommend this company
7. april 2026
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