Aeropuerto de Barcelona - El Prat Anmeldelser 

Unfortunately, my experience at Barcelona Airport was extremely unprofessional. At the currency exchange office, they initially tried to charge a 20% commission for the conversion. When we clearly said that this was unacceptable, instead of respecting that, the staff started bargaining with us like at a street market. At the end, they even told us to say how much we were willing to pay. This made me seriously wonder: is this an airport or a marketplace?
As if that wasn’t enough, in a shop selling phone cases, the girl at the counter casually charged me a different price than the one displayed, claiming that the real prices are the ones she has. This is completely unacceptable and misleading for customers.
An international airport should represent professionalism, transparency, and trust. Sadly, this was not the case here.

Go to the airport website and submit your complaint directly, in English. I did that.
Update: I submitted my polite complaint to the security company contracted for Barcelona airport. The irate woman was wearing a different insegnia. So I had a letter of apology stating the person in question is contracted directly with the airport.
Arrival was brilliant very well organised. Everything went smoothly.
It is a good job we arrived at the airport early for departureand not just 2 hours as instructed. Only 3 desks were open for easyjet bag drop. All the self drop machines were not operating. Eventually a fourth desk was open. Then we went through security, staff were helpful. In terminal 2C liquid ristrictions continue. Then there was a really long and slow queue for passport control only 2 desks were open for all non EU passports. People on earlier flights than us to the UK were worried they are going to miss their flights. Suddenly an irate woman arrived started shouting at the top of her voice. Shouting at her colleagues and at passangers. She instructed us to leave the queue and use the automatic departure machines so at least 22 of us left the queue only to discover that UK passport holders cannot use these machines only EU passports holders. So the same irate lady started to shout at us again for following her instructions!! All her colleagues were calm! She was stressed. We had to rejoin the queue for passport control after losing our turn. Eventually a third passport control desk was opened. The lady manager came, created cahos did not apologise and just left! Very unprofessional!!
We then went to the gates area in terminal 2c gates M1 to M8. There is a water fountain, so bring empty bottle with you. However, the cheapest smallest sandwich is 8 euros!! There are sandwiches in the vending machine, but the quality of the bread is quite poor! So bring in your food from the centre! Rip off airports are back!

Mi hermana y mi padre después de 13 años sin vernos han venido à pasar navidad por primera vez aquí a Barcelona, y al llegar las maletas estaban retrasadas, después d'un largo tiempo de espera le entregan una sola maleta, la cual deterioraron al forzarla en la parte del sistema de código de bloqueo, se les robaron los perfumes que nos traían de regaló, dos crucifijos, paquetes de galletas y parte d'un fruto típico de mi país y dejando en el interior de la maleta un papel diciendo que la maleta fue abierta por motivo de control de objetos peligrosos. Lo que se han robado no representa ningún peligro. Denuncio este acto porque me parece una falta de respeto hacia los pasajeros y es inadmisible que un aeropuerto emplee personas deshonrados (ladrones) en sus servicios. yo estoy acostumbrada a viajar y es la aduana que abre las maletas y lo hace delante del propietario.
Sean vigilantes con su equipaje!!
Lastimosamente mi hermana nos lo informo cuando ya habíamos llegado a casa. 🤬🤬🤬🤬🤬

please write label
with “Lounges” there is not direction how to going there. It is the first airport i see with out clear direction for “Lounges” improve it and let the stupid ideas with vip.

No hay asientos para la espera y los que hay don pocos siempre estan llenos.Los bares tambien,no se cabe,mucísima calor y los lavabos muy sucios

Worst airport i have ever seen!!!

Avoid at all costs

We flew in and out of Barcelona Airport and found it to be a great airport with lovely, friendly staff and plenty of shops and restaurants. Knocked a star off for the queues at immigration which were quite long with only two immigration officers on.

The have signs up saying they have more staff than any other airport for neurodivergent passengers. Given the rude helpful and u helpful staff I encountered they must be elsewhere. The smirks at passengers who did not know they still had to be all liquids out no second chance take it away and keep it Dry quiet so no reason to be silent sullen and upset especially older passengers no respect whatsoever want to be treated well and not even a grunt!! The terminal was clean and staff in cafe pleasant clearly the airport security think they are above us all. Given the low scores for bCN clear they do not care as they are doing nothing about it.

We were travelling home after a cruise back to Gatwick. Signs very poor. Got pulled up 3 times during security. Turned out to be lanyard. Tried to connect ti WiFi. Took forever. Found a coffee place and went round the corner to watch downloaded programmes on my phone. Guy eventually came over, obviously had the hump we hadn’t bought anything, and rightly so. I said we’d be 5 minutes and I’d get coffee. Went over and asked for a bottle of water and a latte. They didn’t know what a latte was. I ordered a cappuccino. Walked forever towards the gate, had to wait 15 minutes in a up n down queue to get onto escalator that took us to another queue to present our passport. 5 machines working, so another 10 minutes wasted. Ended up rushing to the queue to board the plane. Horrible way to end our great cruise. Won’t look forward to flying from there again.

Spanish staff incompetent. 1 border control officer per 10,000 customers. Took 2 hrs to enter

Té ordenan ( nada de por favor) que té quites zapatos y cinturón. Eso es corrector por seguridad pero no las formas Y luego té dicen que corras y vayas descalzo a no se dónde. Les faltaría un cursor de wducación. Y luego té presetan una pantalla para que valores el servicio. Alguien mira las encuestas?

What didn't go wrong! Worst airport I've ever been to. As English passengers the signage is appalling. Tried to get help but no English speaking. 4 times later trying to get to the correct terminal. Information is misleading!!! Realised we needed terminal 2. Managed to get on the bus with my disabled mother. 2 suitcases and her to look after. No help available. Got to terminal 2, only easyJet at this terminal. Terminal 2B says it was train!? So hence we didn't get off. Told in the end that was the terminal we needed. Eventually get there, mum had an angina attack, luckily was ok. Please change your signage and make it more easier for people to get to! Appalling experience.

Somoene stole our bags , not the airline nor the airport staff has done anything. We suspect is someone working there that did it because it was on a connection flight. It shouldn't be out in the carrousel.
Our airtag shows the bags are for from the airport and even the city.

La Terminal T2 de Barcelona, una vergüenza el calor que pasamos los pasajeros el pasado 18 de septiembre. Encima el avión operado por Ryanair salió para Sicilia hon un retraso de más de 30 minutos, el calor se hizo muy agotador. Además viendo cómo las azafatas niñatas e insolentes, maleducadas y poco profesionales tratan a los pasajeros intentando sonsacar facturar maletas porqué asoman 2 centímetros del molde de maleta, aún subía más la temperatura.

Me parece vergonzoso q en el control de seguridad me an hecho quitarme las pulseras, todas las cadenas y hasta los zapatos, es una vergüenza ! Los zapatos! No lo entiendo,parece q sea para humillarte , porque no vi a nadie q se lo hicieran más q Ami.

Tienen que mejorar:
1. Acoplamiento de fingers a vuelos internacionales (viniendo de Abu Dhabi nos metieron en jardineras de una en una, atascando la salida de los 330 pasajeros (y la tripulacion).
2. Control de.pasaportes: colas solo dos policias y maquinas automaticas lentas y que no funcionan(anuladas)
3. Entrega de maletas una hora despues del aterizaje.
4. Señalizaciones deficientes.
Es el PEOR AEROPUERTO DE NUESTROS ULTIMOS 5 AÑOS DE VIAJES EN AVIÓN.
Los de Aena, los gestores de este aeropuerto deberían viajar y tomar nota de estos aspectos de cualquier aeropuerto moderno del mundo.

80 minutes to clear customs. Not that busy.
One plane load
One member of staff dealing with non EU passengers. Shockingly bad.

Sucio, mal atendido, mal mantenimiento. Tercermundista …si eres un poco viajado sabes que es un aeropuerto de segunda en muchos sentidos. Con el turismo que recibe y lo que llega a ingresar me parece fatal que sea así. Demasiados ladrones y demasiadas malas personas. Este país a pesar de ser un país muy rico, nunca lo será lo suficiente para tanto chorizo como hay

El control de seguridad para familias es una pesadilla. Te ahorras hacer la cola pero es la única ventaja. Cero empatía y cero buen trato. Ignorancia total hacia los niños y las familias y sus necesidades. Ha sido super desagradable y mis hijos de 8 y 5 años han salido llorando solo por el mal trato recibido, porque hemos hecho bien todo el proceso y en realidad no ha habido ningún problema de nada. Les han reñido por ser lentos en subir sus mochilas a la cinta, he pitado al pasar el arco y no los han dejado acercarse a mi, dejando solos a dos menores sin atención de nadie y a 10 metros de su madre…
Con un poco de empatía y de amabilidad hubiera sido una buena experiencia. Una pena!

Puesto control P20 ciudadanos europeos. La chica que te hace poner el DNI o pasaporte y con los pies en el círculo, nos ha gritado,golpeado la mano, le he dicho tuviera cuidado ha tirado mi dni al suelo y me hs dicho que me busque la vida, nos ha empujado me ha dejado tirada sin poder pasar, ha continuado insultando. Muy agresiva.Una MALEDUCADA. POR FAVOR NO . Hoy 7 de agosto de 2025 a las 11h30 NO TENGAN A GENTE ASI!! Nunca nos habían tratado tan mal...una chica joven, pelo largo coleta castaña oscura y alrededor de 1,60cm altura