Amsterdam Airport Schiphol Anmeldelser 

Wat een waardeloze terugkomst op Schiphol.
Paspoort controle is pure discriminatie!
Als je kinderen hebt moet je in de rij staan. Gevolg, bijna 2 uren moeten wachten… de vakantie pret was gelijk weer voorbij.
LAAT LELYSTAD MAAR SNEL OPEN GAAN!

The KLM Helpdesk staffed with three ladies kept telling me over and over when inquiring that our luggage had "clearly arrived" at Schiphol although even after 90 minutes nothing was showing up on the luggage belt.
Upon walking to another terminal after being frustrated enough, the young gentleman at the other KLM Helpdesk informed me in less than 60 secondes that our luggage was still at the other European airport from which we just had arrived at Schiphol.
Clearly PLEASE train ALL your KLM Helpdesk staff better!
It should not be that difficult (and obviously is) to find out where luggage is located by simply using the luggage tag information.

Ik wil toch graag een GROOT compliment uitdelen aan al het schipholpersoneel. Ondanks de grote drukte zijn ze meestal heel aardig en behulpzaam. Ik ben weliswaar gehandicapt en loop moeilijk maar ik ben al vaak vanaf schiphol gevlogen. Kan dat wel via de lange loopbanden ed.
24 april 2022 ging ik eindelijk op een CVI vakantie naar Israel. Ik reed er heel vroeg heen. Na/tijdens corona wilde iedereen tegelijk met het vliegtuig zo leek het.. DRUK ... ontzettend. Heel NL wilde tegelijk, zo leek het. Keurig langs de rijen mensen gereden in 'n rolstoel, en me bij de gate afgezet..
Ondanks dat ik niet van te voren voor inchecken aan had gegeven dat ik heel moeilijk liep. Chapeau, een geweldig compliment voor alle personeelsleden. Ook bij terugkomst in Garage, kon ff mijn uitrijkaart niet meer vinden.. Aardig geholpen. ontzettend veel dank. GEWELDIG.

I had a very disappointing experience during security screening at Amsterdam Airport. It was my first time traveling with my cat. Instead of being treated with patience, one security officer repeatedly shouted at me and told me, “Don’t ever come back to the Netherlands.” As someone who was born in the Netherlands and holds a Dutch passport, I found these comments deeply inappropriate and disrespectful.

I was kept waiting for a long time, which caused my cat to become extremely stressed and soil its carrier. The officer then shouted at me in front of other passengers to clean it up, even though I had no proper cleaning supplies and asked for assistance. Because of this unnecessary delay, I almost missed my flight. Only after a team leader arrived did the situation finally calm down.

I expect security staff to treat all passengers with professionalism and respect.

Schiphol is een ramp. Altijd ellendige vertragingen. Vliegtuig landr om 09.35. Laatste bagage on 12.26 op de band. Waanzin. Kies vooral een ander vliegveld dat haar organisatie wel op orde heeft

This was by far the worst airline experience I have ever had, and I will never fly with KLM again.

We were booked on a flight back to the UK on 28 June. We arrived at Amsterdam Schiphol Airport around 5:40 AM, giving ourselves enough time before boarding. However, when we reached immigration, there was only one counter open for passengers from multiple flights, resulting in an extremely long queue.

We informed the security staff several times that our boarding started at 6:48 AM and that we were worried about missing our flight. Their response was simply, “You have time, stay in the queue.” When boarding had already started, we asked again, but they still refused to help or allow us through. The security staff were extremely rude and dismissive throughout the entire interaction, showing no empathy or understanding despite knowing that we were about to miss our flight. No staff member came to check for passengers whose flights were about to depart, despite the obvious delays.

By the time we reached the gate, it had already been closed. We were not the only passengers affected—another two couples also arrived after us and had missed the same flight because of the immigration delays.

What made the experience even worse was the complete lack of responsibility from KLM staff at Amsterdam Schiphol Airport. At the transfer desk, nobody showed any concern or tried to help. Instead, they kept blaming airport security and the military police, while security blamed the airline. Everyone passed the responsibility to someone else, and no one was willing to help passengers who were clearly affected by a situation beyond their control. The KLM staff we spoke to were also rude, dismissive, and showed no willingness to listen or assist.

The management of this entire situation at Amsterdam Schiphol Airport was extremely poor. There was no proper communication between the airline, airport security, and immigration staff, and no coordination to deal with the growing queues. Even more disappointing was the complete lack of prioritisation based on flight departure times. Staff knew there were passengers with imminent departures, yet no effort was made to fast-track them or manage the queue according to urgency. This poor organisation caused multiple passengers to miss their flights unnecessarily.

Our checked baggage had already been accepted, so the airline knew we had checked in and were on our way. Yet there was no attempt to contact us or make any effort to assist passengers delayed by the airport bottleneck.

I have travelled with many airlines and airports, and in similar situations, airline staff or airport personnel usually make announcements, escort delayed passengers, or at least check whether anyone is stuck at security before closing the gate. At Amsterdam Schiphol Airport, none of that happened.

The customer service was completely disappointing, with zero empathy, zero accountability, poor communication, rude staff, and no willingness to help. Missing a flight is already stressful enough, but being ignored, treated disrespectfully, and then blamed made the situation even worse.

This has been the worst airline experience of my life. KLM’s poor management, lack of communication, rude staff, and refusal to take responsibility at Amsterdam Schiphol Airport made an already stressful situation even worse. Because of this experience, I will never recommend KLM to anyone, I will never choose to fly with them again, and I will never travel through Amsterdam Schiphol Airport again. Both the airline and the airport completely failed their passengers.

Hot trash. Literally it was just like a regular hot day and the whole airport shut down. They couldn’t fit the windmills inside so they took all the staff off the ramps who were supposed to unload planes and give pax their bags on the belts right? But instead they all were inside setting up the fans or windmills inside because they didn’t want the Dutch public or visitors to have to endure a temperature that didn’t require a turtleneck

Had foot blister and flight gate kept changing, when asked the passing caddy with open seats going in my gate direction to give the ride, they refused and staff told me fist to walk to KLM office to request for assistance with walking…mean walk more distance before getting any help… wow … did she even hear me ?? Rude and not helpful at all.

Wat een uitermate verschrikkelijk vliegveld zeg alleen maar vertraging gezeik met de koffers na 1 uur nogsteeds geen koffers op de band.

Ok, where do I start? The airport staff are absolutely clueless, they don't know anything about the airport.

The selection of food is abysmal, if you're a vegan or vegetarian then you won't have much choice at all at this airport. It's a joke.

The Dutch are supposed to be pretty innovative but when it comes to SCHIPOL Airport, it's totally not the case.

The prices are ridiculous, €19 for a focassia pizza at harvest market. Are kidding me?!

Genuinely disappointed with this shambolic airport, like I said, if you're veg or vegan, don't bother spending your money in this hell hole, it's absolutely pointless and furthermore, they simply don't deserve to receive any money for the joke that is the services and amenities they offer at Schipol. What an absolute shit hole and a disgrace.

Aktueller Standort 15.06, 16 Uhr, Gate C18. Flug KLM Kapstadt-Amsterdam, weiter nach Züricher. Null sterne jann msn leider nicht geben.Alle Rollläden unten, dunkel, unsympathisch. Jeder alkoholiker, kann sich billig nieder saufen u randalier.
Nach 12 Stunden Flug, nicht mal ne Raucherecke. Aber Zigarette kann man kaufen. Personal unfreundlich. KLM mitarbeiter meinen, das sie was besonderes sind!!! Freundlichkeit Fehlanzeige. Sollten mal bei Emirates in Schulung gehen. Das ist eine Gesellschaft und Personal trotzdem sehr freundlich. Nie wieder Amsterdam Flughafen, vorher lauf ich.

Immigration queues are simply a disaster entry and exit.. Staff are rude and acting like passengers are not allowed to ask a simple question.. For me it’s the worst airport in Europe.

Appalling service. Over three days I spoke to six different staff members, never the same person twice, and had to explain my situation from scratch each time. I was promised callbacks that never came, given contradictory information, and when I finally reached a manager she told me I wasn't listening rather than attempting to help. Avoid.

Arrived 30 minutes early after 8 hours flight, and now waiting for those 30 minutes for gate to be ready. They are genuinely surprised that an airplane flying in their direction arrived. This is just one of countless iritations for unfortunate clients. Nothing in Schiphol's operation over past 10+ years indicates competence.

Ik had vluchthaven assistentie aangevraagd voor een vlucht naar Portugal ivm mijn autisme en paniekaanvallen. Op Schiphol zowel heen als terug door twee assistenten uitstekend geholpen. Vriendelijk begripvol geduldig alles wat je hoopt. Zelfs werd er tijdens het wachten in de gate door een andere assistent gevraagd of het nog goed ging met mij. Gelukkig erkent Schiphol mijn problemen.
Het personeel in portugal zou ik -5 sterren gegeven hebben. Geen communicatie over waar ik de hulp kon vinden als ik t vliegtuig uit zou stappen. Onvriendelijk niet behulpzaam en niemand wist hoe deze hulp werkte. Ik moest in een rolstoel anders werd ik niet geholpen. Autisme wordt niet erkent dus ik had maar dementie aangevinkt. Vier keer bijna een uur met hen gebeld, omdat t hún niet duidelijk was. Wat een verschil in ervaring! Helaas op de terugreis nog slechtere ervaring. Zelfs mijn boarding bijna gemist omdat het zoooo lang duurde allemaal bij de assistentie.

I had a very unpleasant experience at Amsterdam Airport that I feel compelled to share.

I was taken aside for a security pat-down, which in itself is understandable at an airport. The issue was the way it was handled. The staff member, a young woman, carried out the check while laughing and speaking Dutch with four or five younger male colleagues who were standing around watching. They were all laughing during the situation.

There were no other passengers in line except my boyfriend and I, so it felt as though I was being turned into a form of “entertainment” rather than being treated professionally and with respect. The situation was deeply humiliating and felt harassing.

I expect airport security staff to behave professionally and respectfully—especially in situations that are already vulnerable for the traveler. This experience was the exact opposite and has left me with a very bad feeling.

I hope this kind of behavior is addressed so that others do not have to go through a similar experience.

For a country that seems to have everything figured out. They have completely disregarded air travel & airports as a whole. I travel through Pearson Toronto airport, which is considered one of North Americas worst airports…and my Schiphol airport experience made me miss Pearson Airport.

I am at gate D27 and all, all seats are dirty. The floor is dirty. I just saw a mouse coming out of the wall and running around. I saw a maintenance guy driving by in an electrical vehicle with a hand in his pocket. He was quite proud of himself but had really no intention of cleaning...😅

The worst airport I have ever visited. I was on vacation in March, and my final stop was Amsterdam. When I went to catch my return flight to Madrid, I have no idea why they processed me as if I were exiting the UE, I was forced to go through security again, treated poorly, and asked illogical questions—even though I was simply returning to Madrid to continue my vacation there before heading back to Miami. As an American, I know that I am permitted to visit UE countries without a visa. I went through a completely unnecessary and difficult ordeal. I would like to believe that it was merely a misunderstanding, rather than the possibility that I was treated this way simply because I am an American.

Passport queue unbelievably long. Well over an hour from landing and still in the queue. Auto gates closed. 4 staff checking passports for multiple flights. 3 more staff just sitting chatting. Poor mother with two screaming toddlers stuck with everyone else. Avoid this airport unless you enjoy queing hell at 10pm.