Balsam Hill UK Anmeldelser 

Fabulous tree. Lots of compliments. Would certainly recommend

Time for a new Christmas Tree and Balsam Hill was our tree of choice. Very satisfied with tree, presentation and delivery.

i bought my slim line tree it was beautiful when it was dressed with all my decorations and fitted were we wanted it putting the tree away for next year was so easy had its own bag and straps and gloves as well so glad i bought it

Great looking tree and very quick delivery. Happy!

Very happy with our new Christmas tree. It arrived in great condition and even ahead of schedule. The storage bag is also a very welcomed extra.

Really nice tree. Easy to assemble and looks great in the dining room. Nice not to be sweeping up needles for days after putting the tree away.

I was excited to get a Balsam Hill tree, after hearing a lot of good things about them.

The tree looks great when it's up, and it was easy to set up, but a there were a lot of pieces that fell off on both set up and take down, which is a bit concerning when I think about how long it might last for that price.

The best tree we have ever come across, each new tree has become a foot taller, we could fit an 8 foot if we tried

I ordered a tree costing £400 plus £11.99 for delivery after a chat with a live assistant. I received no order confirmation as expected. After 3 days the website had not updated. I used the chat & the bot informed me that my order had been released. After requesting tracking information from a live assistant I was informed that the order cannot be fulfilled & no further stock will be available for 7 months! Furthermore, my refund will take between 3-5 working days adding insult to injury. I expected more from a company that's considered to be the best in their field. If I hadn't chased the order I would be none the wiser. Very dissatisfied

Well packaged, assembly wasn't complicated being only 2 screws but they were a bit awkward and took awhile to get them through. Smart looking, easy to move around and lots of storage. I was able to get rid of a few Christmas cardboard storage boxes as this case holds a lot.

Easy to order. Customer service brilliant and fast delivery. So happy with my tree

Fantastic Christmas tree. Wanted one for ages and took the plunge. The quality is second to none and the ease of having built in lights instead of dealing with unwinding countless strings of lights, plugs and adapters saves hours. Enough time to watch Elf again!

I wish I could give zero stars. I attempted to buy a tree in the sale. The tree wasn’t delivered and I have been messed about with the courier. I’ve been in contact with their “customer support” on a number of occasions who are incredibly unhelpful. Finally after almost a month they agreed to give me a refund but they will now no longer refund the delivery fee which has been the problem all along. The delivery is actually very expensive £12 and I am not paying this when I never go anything delivered. I will be taking this further. Worst service I’ve ever received. Do not recommend using balsam hill.

RESPONSE TO THEIR REPLY - when you fail to deliver something, it’s your responsibility, not the buyer. The policy is illegal. I provided proof I was in and no delivery was attempted. And if you look, I had to contact you multiple times and kept being told to wait 24-48 hours by different people every time. I waited 1 month. Not acceptable and not good customer service. You have a brass neck trying to defend the service you provided, or lack of I should say. Hopefully this will show any potential customers to steer clear.

Great service and product

Not opened the box yet to my tree but it arrived so quickly.. Cant wait for December 26

Great looking tree,good delivery time and even better in the sale .

Great guidelines on the website, all dimensions nice and clear. Close up photos of the products, especially tree branches which means you really see what you’re getting rather than guess work.

Great service, great tree and discounted price. Realistic tree with quality design and easy to put together. Some people may be put off by Balsam Hill prices but my purchase was discounted in their recent sale and despite the discount it would have been a very good investment anyway due to the superior quality. Very happy customer.

Second item (a wreath this time) I've bought from Balsam Hill, this has only reinforced our positive opinion.
Everything is first class.
Communication
Delivery
Quality Products

I purchased this tree in the sale ready for next year.
I haven’t put it up but from what I can see it looks very realistic.
I researched BH and the reviews were very convincing that this company was a good choice.
Happy to review again in Dec when the tree goes up!