I took my daughter on Saturday to your shop at Lowry Centre Manchester. Our daughter has learning difficulties & doesn't normally like shopping ! What a wonderful welcome we got from the great lady in... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fantastic service from start to finish! Everyone was so kind, friendly and genuinely helpful. They made choosing the right suitcases, backpacks and umbrellas for back to school so easy, taking the... Vis mer
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I purchased a case from Baggage Factory but unfortunately it was too small for my journey . I needed to return the case - I presumed that wouldn’t be a problem - however I had to pay for the post... Vis mer
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I visited the Doncaster branch for the first time today. The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday. I was shown a vast amount of s... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Kontaktopplysninger
London, IG11, London, Storbritannia
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4,4
Enestående
314 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent customer service.
The Baggage Factory Sales Advisor was incredibly friendly and helpful. I was impressed with the speed of service at sourcing stock for me and keeping me updated. Highly recommend.
1. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Good service
22. april 2025
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Amazing service
Amazing service. I last time bought from their store in the Lowry. But I decided to order the same cases in different colours so all the families cases match.
Ordered the afternoon the day before and it arrives early evening next day. Super impressed!
22. april 2025
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Cancelled for no reason
I placed my order online, then two days later received notification of a refund.
No explanation, no apology.
15. april 2025
Best suitcase of my life?
Fareeha served me (i asked for her name) and she was so amazing and knew EVERYTHING about the bags. I think I just bought the best suitcase of my life. She was so warm and friendly I wanted to buy another bag!!!
18. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Fareeha was very sweet and demonstrated…
Fareeha was very sweet and demonstrated good customer service. She sold me a lovely fuschia suitcase. Will recommend as lovely selection of products for travel purposes
16. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Good experiences
Hi,
Thank you for your help fareeha we got a good bag for my sis n you are very professional .
By for till next.
100 recommended
14. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Guess bag
Hi,
We just got a bag from baggage factory Fareeha help me a lot .
Thanks Fareeha see you soon best wishes.
She is very professional and cute.
14. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Glint was very helpful went above and…
Glint was very helpful went above and beyond
8. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Fabulous customer service
Fabulous customer service .
Didn’t have item in stock so they sent me a suitcase free of postage charge .
Quality product great colours .
Thankyou
25. mars 2025
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Excellent customer service
Saw a bag in the window of the shop, which was unfortunately closed when I walked past on a Sunday evening. I telephoned the store the following day and Rana was most helpful. By Wednesday the bag was delivered to my home. Cannot wait to go to the store when during opening hours.
Thank you Rana, excellent service.
31. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Wrong size delivered
Wrong size delivered. I had to go out of my way to take it to some dodgy Evri office to return it.
24. mars 2025
Rana
Rana. Very helpful from Westfield shopping centre. Good service
29. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Very effective delivery of the product…
Very effective delivery of the product we ordered. The bag was of high quality much as we have expected as we have bought similar products in the past
14. mars 2025
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Rana from Westfield Stratford was very…
Rana from Westfield Stratford was very professional, he guided me to find right luggages on a short time. Bought two luggage’s for £178. Highly recommended.
27. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
Great choices and helpful staff
Was at the O2 store and Melissa was super helpful, polite and professional. Amazing!
22. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for your kind words and support! We're thrilled to hear you had a great experience with us. We really appreciate your feedback and look forward to serving you again soon! 😊
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