I took my daughter on Saturday to your shop at Lowry Centre Manchester. Our daughter has learning difficulties & doesn't normally like shopping ! What a wonderful welcome we got from the great lady in... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Fantastic service from start to finish! Everyone was so kind, friendly and genuinely helpful. They made choosing the right suitcases, backpacks and umbrellas for back to school so easy, taking the... Vis mer
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I purchased a case from Baggage Factory but unfortunately it was too small for my journey . I needed to return the case - I presumed that wouldn’t be a problem - however I had to pay for the post... Vis mer
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I visited the Doncaster branch for the first time today. The staff were very pleasant and eager to assist me in choosing the right luggage for my impending holiday. I was shown a vast amount of s... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to Baggage Factory, your go-to for top-notch travel gear since 1997. With 20+ stores across the UK, we've got you covered for all your travel needs. From sleek luggage to handy accessories, find everything you need for your next adventure. Our friendly staff are here to help you find the perfect fit, and our online store offers convenience at your fingertips. Trust us to elevate your travel experience.
Kontaktopplysninger
London, IG11, London, Storbritannia
- 02085912111
- sales@baggagefactory.co.uk
- www.baggagefactory.co.uk
4,4
Enestående
314 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Poor quality beware
Quality of product poor, after 1 use the bag was scraping the fabric. Poorly designed bag(duffle with wheels)
The policy is once bag is used on an airplane they won't cover but this damage has nothing to do with the flight.
29. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you for sharing your feedback with us. We’re sorry to hear that the duffle bag did not meet your expectations. Your experience is important to us, and we regret that the product didn’t perform as it should. We would love to make this right for you. Please reach out to our customer service team directly by emailing sales@baggagefactory.co.uk so we can further assess the situation and explore possible solutions. Your satisfaction is our priority, and we are committed to finding a resolution.
was delivered on time and its a good…
was delivered on time and its a good quality item for the price
11. august 2024
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Great choice of suitcases and baggage
Great choice of suitcases and baggage , fantastic customer service from Wendy, who went out of her way to show me removable wheels, locking mechanism etc- Fleetwood branch
24. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
New bags…
We order two new bags online and they were delivered quickly and efficently and they are just what we wanted. The price was great too.
8. august 2024
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Very helpful staff in shop Then decided…
Very helpful staff in shop Then decided to order more on line
5. august 2024
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Exactly what I wanted
Exactly what I wanted! I need a large suitcase to check in the hold and this is a perfect size to fit everything in when it expands to full capacity. The material and zips are strong and should ensure the contents arrive safely. It was delivered quickly too!
11. august 2024
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Prompt delivery of item.
7. august 2024
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Suitcase
Delivery the goods that I ordered in good condition. Very pleased with the product. Little confusing at the start. First was given DPD tracking number then switched to Royal Mail. However all in all very satisfactory
7. august 2024
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Speedy delivery
Speedy delivery, great comms. Perfect delivery and item. Thank you very much.
5. august 2024
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Jo at the Hatfield Store, you're a star
Went to the Hatfield Galleria store where Jo was very helpful, knowledgeable and just an absolute lovely person to deal with. Made the whole experience of buying luggage stress free. Would definitely recommend going to this specific store in Hatfield. Thanks again Jo
3. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Rana in Stratford and Joanne in The…
Rana in Stratford and Joanne in The Galleria were so helpful!! Gave me good discount!!! And fantastic sales performance. Very impressed!
31. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Avoid Fantana 2525 Lite Edge…
We purchased 2 Fantana 2525 Lite Edge Abs 4 Wheel Spinner Large Trolley cases - with detachable wheels - first time we used them 4 of the 8 wheel release mechanism was damaged - coming home from the same trip corner of case caved in - second time we used one of the case zipper pulls broke and along with damage to combination lock.
Third time we used them we were unable to remove wheels due to locking mechanism damage so when we landed TWO wheels completely missing - managed to fit wheels on both cases so could be dragged - when we left hotel - yet another wheel fell off - managed to refit but when we landed wheel was missing - in total THREE wheel's broke off.
A complete waste of £120.00 absolute rubbish avoid.
On return staff at Baggage Worlld staff very help and gave me 4 wheels which I glued back into case as wheel mounts completely beyond use and then tried to donate them to a Charity Shop but they didn't even want them so they went to the tip.
Save your money - we have now purchased two Tripp cases same size but these cases pure quality
3. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Arrived with lots of scratches all over…
Arrived with lots of scratches all over it and looked like it had already been used.
8. juli 2024
Svar fra Baggagefactory
Dear Customer,
We are sorry to hear that you are not satisfied with the product. Please send your order details along with a short message with the picture of the damaged item attached to sales@baggagefactory.co.uk and our friendly customer service staff will be able to answer your query straight away.
Kind Regards,
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
There was a problem but it was resolved without fuss.
There was a problem (the trolley dimensions did not match those given on the website), but it was resolved quickly and without fuss.
2. juli 2024
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
They sent me the wrong size cargo bag
They sent me the wrong size cargo bag. They owned up and refunded 10% of their recommended price.
3. juli 2024
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
Svar fra Baggagefactory
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear about your positive experience and are so grateful for your kind words. Our team works hard to provide the best service possible, and feedback like yours makes it all worthwhile. We truly appreciate your support and look forward to serving you again in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to let us know. Thanks again for choosing us! 😊
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