My Babyliss Big Hair tool had stopped rotating when blow drying my hair, they are sending me a replacement machine. I am so happy as this is my favourite hair tool. Babyliss, Inka at customer services... Vis mer
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I purchased Babyliss hair straighteners from Amazon about a year ago which developed a fault. I contacted Babyliss customer service to see if they could be repaired or replaced. They answered my call... Vis mer
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Spoke to a wonderful Customer Service agent, Francesca. She handled my enquiry with the utmost professionalism And I ended up getting the out come of my issue with a new appliance which was great. T... Vis mer
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amazing customer service replacing my broken tool for a new one just days after it broke and adding extra warranty!
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Informasjon om virksomheten
Kontaktopplysninger
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, Storbritannia
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
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Har svart på 100 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I absolutely love my hairdryer
I absolutely love my hairdryer - great control on speed, temperature and direction! I'd say better than the fancy ones at three times the price. I have really thick hair and it copes amazingly.
I had a problem with it being damaged and customer service - esp. Francesca - talked me through what I needed to do for a repair/ replacement step by step, and made it all painless. I talked to a real human from day one.
Cannot fault response times or ownership - fabulous.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Inge
Customer Care Team
Excellent customer service
My appliance broke after 2 weeks. I contacted Babyliss and they were able to arrange a replacement quickly and made sending the broken one back very easy. The speed and level of customer service was excellent.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good afternoon,
We appreciate you taking the time to provide us with your valuable comments and feedback. We are so pleased to hear about your satisfaction with our customer services.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Inge
Customer Care Team
I had an issue with a faulty babyliss product
I had an issue with a faulty babyliss product, I contacted the customer service line, and received a
very helpful and supportive response. My complaint was resolved very efficiently.
23. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Inge
Customer Care Team
Babyliss customer service
Angie was very helpful throughout my experience with Babyliss
Professional, understanding
Thank you 😊
Highly recommended
18. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good afternoon,
We appreciate you taking the time to provide us with your valuable comments and feedback. We are so pleased to hear about your satisfaction with our customer services.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Inge
Customer Care Team
Angie was very helpful throughout the…
Angie was very helpful throughout the process with organising a replacement hair dryer for me
Very helpful, polite professional lady 😊
Highly recommend
20. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Inge
Customer Care Team
Babyliss have been amazing
Babyliss have been amazing, my straighteners were faulty but after a few quick replied emails they sent out a new pair under warranty. The service I received was great, can't fault the service, shame about the straighteners but I understand technology can break. Well done Babyliss keep up the good work.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Inge
Customer Care Team
I had an issue with my hairdryer
I had an issue with my hairdryer, and Francesca was absolutely wonderful throughout the whole process. She was friendly, professional, and took the time to help me find the best solution. Her excellent customer service made the experience stress-free, and I felt genuinely valued as a customer. I'm very satisfied with the support she provided and would highly recommend their customer service. Thank you, Francesca!
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I contacted Babyliss after my…
I contacted Babyliss after my straighteners dipped in performance & were not working effectively. The customer service received was friendly, speedy & helpful with a replacement set of straighteners being sent out very quickly. Really pleased with the service provided
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
The company is professional and understanding
The company is very professional / polite and helpful. I purchased a Babyliss shaver just under a year ago. The power lead just stopped working so I did the research to find a replacement. Turns out that there are many models that look similar but the power cords are different. In desperation I phoned the company and after sending photos as I couldn’t find the model code they are sending a replacement free and also informed me my guarantee runs for another couple of years.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
BaByliss Customer Care Experience
I like BaByliss products and have never had a problem before. Unfortunately, my straighteners stopped working. Francesca of the Customer Service team was absolutely brilliant! She was professional, efficient, understanding and friendly, everything you want in a customer care person :) She resolved the issue for me in such a short time period. It was a very seamless experience, thank you :)
.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Speedy customer service
My straighteners broke after 2 years and had a 5 year guarantee. Within 2 days of emailing them with my receipt and the issue, a brand new pair arrived. Amazing customer service
9. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
You can measure how great a company is…
You can measure how great a company is when you have an issue. Their customer service was amazing in particular Francesca. She gave clear instructions how I can get their the information I needed. Always responded really fast and was very pragmatic about my issue and understandimg. First class
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good Moring
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent service from Francesca in the…
Excellent service from Francesca in the customer care centre…above and beyond expectations!
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Fab Customer Service from Francesca
Francesca answered my query about a stock item efficiently and courteously, highly recommend Babyliss not only for customer service but products too, wouldn’t buy anything else.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Great help and understanding from…
Great help and understanding from Francesca and the company. Received curling tongs as a gift in December 2025 and they stopped working after just 6 months. On trying to get them fixed/replaced I found out that the warranty had expired in 2021! On contacting the company they were so helpful and as gesture of goodwill they replaced them. I will write another review when I have used them. Thank you again Francesca and Conair.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent service
Although I was disappointed in the performance of this dryer my problem was dealt with quickly and with a favourable outcome.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
The after sales service offered by… Philippa & Inge
The after sales service offered by Babyliss is exemplary. My particular product had a slight fault and the guys from Babyliss sorted it out for me. Great company.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer service is second to none
Customer service is second to none, no beating about the bush with excuses, My appliance was a year old and Babyliss was prompt to reply to my email and the fastest resolution ever, well done BABYLISS!
10. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Faulty product
I contacted Babyliss about a faulty set of men's clippers.
Within 24 hours I was informed that a new set of clippers were being sent to me as the faulty ones couldn't be fixed. Outstanding customer service from start to finish. Would recommend this company to anyone and will definitely be purchasing future Babyliss products.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Very helpful and I love the…
Very helpful and I love the straighteners by Babliss better than any others I used
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
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