What made the experience great was LUIS who was professional, patient, an actual human, and a music lover! Plus he was super reassuring that he could help me out because I was kind of panicked after b... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I purchased tickets for Teddy Swims - the presale code was sent and I was in business!! (or so I thought) Once the tickets were purchased and sent to my account, I realized they were for the wrong... Vis mer
Oh this app is terrible and the customer service makes you do a really convoluted process just to log into the app itself which is tedious, difficult, and often doesn't work. The customer service reps... Vis mer
There was a very short hold time & when Walter C. (AXS Customer Service Rep) picked up my call, he identified the problem quickly. He then gave me clear instructions on the way to fix the issue, wait... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Official tickets and your source for live entertainment
Kontaktopplysninger
USA
- www.axs.com
4,4
Enestående
17k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
very helpful and quick.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Ian,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Wasted 5 hours of my life with AXS
I have wasted 5 hours of my life with AXS. I paid $700 for tickets and am totally unable to log on their mobile app to get them. Their support is awful. I waited a half hour to chat with someone and she was unable to solve the problem after an hour on the chat. The best she could do was to tell me that someone may call me in one or two days. I have no idea if I will be able to attend the concert that I paid for. I guess I have to go there, which is a long trip and try to use my confirmation email to get in. AXS tells me that will not work.
8. april 2026
Anmeldelse skrevet uten oppfordring
Casey K was amazing
Casey K was amazing, got my dates changed... With no issues! Besides the wait time this way the best experience I have ever had with a customer service agent. This experience will make me more likely to go with any event or venue that uses AXS~!
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi David,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Ashley made a big effort comparing…
Ashley made a big effort comparing others I had contact for this matter
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Yolanda,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Ashley H was amazing
Ashley H was amazing. She was able to quickly upgrade my tickets without issues.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Shawn,
Thank you so much! Ashley H is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Ashley was very efficient and solved my…
Ashley was very efficient and solved my issue quickly.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Ecduv,
Thank you so much! Ashley is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Ashley H was understanding and helped…
Ashley H was understanding and helped me with my exchange just waiting on the approval. I appreciate everything she did and made my experience possible
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Alexis,
Thank you so much! Ashley H is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Svar fra AXS USA
Hi Omar,
Thanks for the review and enjoy your event! ~AXS Support
Kameron was very helpful and solve my…
Kameron was very helpful and solve my issues promptly
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Gustavo,
Thank you so much! Kameron is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
The app will not show the tickets
The app will not show the tickets, I get the Are You A Real Fan page. I spent 20 minutes on Live Chat after waiting almost an hour to be told they couldnt help me and to present my ID at the venue box office. Far worse experience than any other ticket co. You guys took my money without issue, you can send me the mobile ticket. Terrible system and service.
7. april 2026
Anmeldelse skrevet uten oppfordring
Literally made a mistake on my part and…
Literally made a mistake on my part and they still fixed it
20. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi harry,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Asjhai L provided Good Customer Service
Asjhai L provided good customer service and was attentive to my needs and to the evidence / information I provided. Hopefully, a good resolution to my issue can be achieved.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi PABLO,
Thank you so much! Asjhai L is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
My concern was not addressed and the…
My concern was not addressed and the representative essentially hung up on me. AXS did not ship my wristband for Coachella. Admitted to not shipping my wristband, and proceeded to refuse to issue a refund for the shipping fee and to provide a means of filing a complaint for the lack of performance of a service that I paid for.
8. april 2026
Anmeldelse skrevet uten oppfordring
Crystal was AMAZING
Crystal was AMAZING! She was very kind and helped me very quickly
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Bella,
Thank you so much! Crystal is a great addition to our team. Thanks for the review and enjoy your event! ~AXS Support
Jayon helped with everything I needed…
Jayon helped with everything I needed today!
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Mac,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Fast solution for account access issues
I no longer had access to my old phone number and I accidentally purchased a ticket on that old account. Stacy was able to get me access quickly via alternative verification pathways. It was very efficient.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Chris,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Svar fra AXS USA
Hi Raquel,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Easy conversation and took care of my…
Easy conversation and took care of my problem fast.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi kai,
We're happy to hear our agent was able to help you! We appreciate your additional feedback. Know that our goal is to provide the best ticketing solution and experience for our fans and we're sorry if we fell short for you. We promise we're always looking for ways to improve! ~AXS Support
Run far away from AXS- fast! Stagecoach needs a replacement ticket provider agency
Based on my entire experience with AXS, from purchasing the tickets, payment plans, and customer representatives (both on the phone and live chat), I am hoping Stagecoach secures another company to take on this even in the future. Quite honestly, they give customers the complete run around, don't actually want to take the time to look into the matter you are addressing, and do not strive to make your issue any less of a headache. It's giving Fyre Festival to say the least. I live on the east coast and have not received my wristbands yet, nor have they been shipped. The packages needed to be paid in full by January (done), and they sent out email regarding the correct shipping address on file in February (check). No one wants to explain why, even after all of this, tickets have not been issued. Their response: pick them up at will call and pay a $20 replacement fee- even though it was never feasible to receive the passes before the festival in the first place. absolutely unacceptable
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi lauren,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
"Oh non, blablabla" axs . com/fr
la version fr de axs . com
on arrive sur le site, on entre dans la file d'attente, cloudflare verifie qu'on est un humain (2 fois, juste au cas ou) puis on arrive sur la page du grall directement suivant d'un pop-in "oh non! quelque chose s'est mal passé sur votre derniere connexion"
sauf que ça ait plus d'une heure que ça dure en refermant le site et en recommencant, en passant en navigation privé, rien ne change
bref, l'homme est capable d'aller faire le tour de la lune mais garantir la stabilité d'une billeterie en 2026 ...
Vous pensiez que ticketmaster était chaotique, attendez d'utiliser axs :)
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra AXS USA
Hi Pierre,
Thanks for reaching out to us and providing feedback. We are working hard to provide the best customer experience... so your feedback does not go unnoticed. We are dedicated to making the needed changes so in the future you have the best experience. ~AXS Support
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.