Aveda Anmeldelser 

Ik ben sinds de jaren tachtig klant va. Aveda. De haar- en skin producten zijn top, en de makeup is uitstekend. Toch heb ik nooit mijn bestelling laten bezorgen in Nederland. Ik gebruik een forwardingdienst in de VS dat stuurt al mijn bestellingen naar Nederland. Ik heb recentelijk de Inner Light Tinted Mineral Moisturizer en de Botanical Kinetics Moisturizing Lotion gekocht. Beide zijn uitstekend producten. Veel acties op de VS website.

I've been a loyal fan of Aveda for 30 years, but ever since they were bought out by Estée Lauder, about 15 years ago, their quality has tanked! Gone are the days of clean, uplifting aromas, and ethically sourced ingredients. The online experience this holiday season is an absolute joke! I was looking forward to my birthday gift that I've received every year for the past 20 or so years, and this year I couldn't choose the Shampure composition oil but was steered towards the two oils that have lavender. I am allergic to lavender. Aside from the Blue Malva shampoo, I will no longer purchase items from this overpriced company which is a shadow of its former self.

Ordered online. Received my products damaged in a giant box with no packing materials. Basically they leaked everywhere and were unusable. $375 worth of product. Contacted customer service to report the damage. Didn't get much response but I did receive an email with new shipping labels that the products would be reshipped. Well it's 1 month later and hours on the phone and chat with customer service only to be disconnected each time with no response. Don't order from this company. They do not back up the product. I have been a customer for 30 years. No more.

Parlo del Negozio Aveda in Via Maiella a Reggio Emilia.
Taglio ragazzino, terribile!
La ragazza che tagliava non aveva idea di cosa stava facendo!
Non andateci, rischiate di spendere dei soldi e il personale non è adeguato!
Esperienza pessima!

They were out of stock of curly products gift box in the Christmas season. They have no option to get it gift wrapped or include a holiday message. Love Aveda products but they need to take customers more into account around the holiday season.

Producten nooit aangekomen.
Geen initiatief om het goed te maken.
Geld weg en geen producten

After over 20 years as a loyal Aveda customer I’ve had enough!
Over the years they’ve discontinued my favourite products, scalp benefits & colour conserve, and replaced them with inferior, more expensive products. I’m guessing it won’t be long until Shampure gets the chop too?!
But the final straw has been the experience of my last online purchases, a problem with the system meant that I was not offered my free product on checkout. I had to spend hours waiting for a customer service agent to respond to the online service and/or the WhatsApp service, to get my free product, which I did eventually receive.
I then ordered my rewards products, but only received one item, another long wait for a response from customer services who dutifully advised that my missing product would be despatched. When I received a delivery notification knowing no such delivery had occurred at my address, I found out it has been despatched to address unknown to me in a completely different part of the country🤦‍♀️ More hours waiting for customer services to respond, I wonder if I’ll ever receive the item 🤷‍♀️
So I’ll give up and move on, I can do without the hassle and the continuing disappointment.

How can such a big organisation like Estée Lauder get the absolute basics wrong?!
But from the many complaints I’ve read the organisation clearly does not care about the criticism!

Went to order a gift of many products. Received 14 marketing ads in 4 days. Then started receiving out of stock emails at the same time I'm receiving marketing for the same product. Never got product. Called customer service, was informed product is in stock. Made empty promises. Waited another week and finally cancelled entire order. What a hassle.

New customer, Tried to order on line, their 500ml hydrating lotion. $210. Went to pay. Denied My perfectly valid Credit Card. tried 4 times. Forget it. There has to be an alternative website somewhere to purchase this product. Message to AVEDA.COM.AU....a Spider could design a Better Website for you !!

Il servizio clienti è assente.
Ho provato a contattarli via chat, telefono e mail e non sono riuscita a contattarli in nessun modo.

Leider muss man mindestens einen Stern abgeben…
Eigentlich bin ich bisher mit den Produkten zufrieden, aber leider passt dazu der Kundenservice überhaupt nicht!
Ich hatte bei meinem Friseur ein Mousse gekauft. Zuhause zweimal benutzt, ganz ok. Dann stand das Produkt eine Woche im Schrank und als ich es danach benutzen wollte, hat sich da was geändert. Schon beim anheben ist mir aufgefallen das man das Gefühl hatte das der Inhalt flüssig ist. Erst nach dem man geschüttelt hatte, veränderte es sich etwas. Aber das was dann rauskam war weit davon entfernt ein Mousse zu sein. Kaum auf der Hand, schon verflüssigte es sich.
Dazu hätte ich sehr gerne mal den Kundenservice kontaktiert und gefragt warum das so ist und ob es sich um einen Produktfehler handelt. Kann ja mal vorkommen das eine Charge ein Problem hat. Leider werde ich darauf keine Antwort bekommen, da es einen Kundenservice im Sinne von „Service“ nicht zu geben scheint. Der Chat …. warum meinen Namen und E-Mail Adresse…??
Ich werde weiterhin zu meinem Aveda Friseur gehen und dort ist es auch ok mit den Produkten. Für meinen Bedarf zuhause werde ich keine Aveda Produkte mehr kaufen. Schade,den im Prinzip sind sie klasse , aber zu einem guten Produkt gehört aber auch ein entsprechender Kundenservice. Hätte es gerne direkt kommuniziert, aber leider geht das nicht.

Ordering online was the worst headache ever!!! Aveda took a dump when bought out by Estée Lauder. Nearly a month ago I found out I was on their “ “replenishment system,” and canceled that $$$ grubbing program. A month later they charged my CC for more items. Additionally I had an order email from Azerbaijan, what the hay!!! The customer service reps are inept, callous, worthless and lackadaisical.

AI went there on 2nd time as first time, unbelievable I met a very good stylist.

Second time Davide was a complete disaster. My hair was in a bad state. For 35 minutes, I said to stylist not to cut my hair short about 10 TIMES and used the exact words - to avoid BIRDS NEST. Told him not to cut it short as it is really thick.

Blowdry usually lasts 7 days but it is out after 2 days. The cut looked ok in the salon but it is really short and it is a very odd looking hair cut.

Not sure if I can trust someone cutting my hair ever again. Think I should have left them as damaged as they were - at least they were long.

My hair looks like it has been cut with WHEAT SICKLE instead of scissors as it has no layers even though I asked for layers. Perhaps if I used a sickle, I wouldn't have lost £110.

Apart the first receptionist was really rude. I said that I have to be downstairs but she wanted to me to go upstairs using steps.

Perhaps if you speak Chinese to these type people they can understand more.

Won't be going again.

Ps they did contact myself and offered me complimentary haircut but my hair is way too short now and won't be going again due to what happened.

I order products on 10/6/25 and never received them. Tracking continues to be unavailable. On Oct. 25 through chat finally told carrier never received products. Told agent would reship, 5 days, then 2 more and another 5 days. This is much too long and Aveda is refusing to cancel order.
This is unacceptable and horrible customer service.

Absolutely awful company to try and communicate with. Was advised by courier to contact for refund or replacement as parcel ‘lost’. Aveda’s live chat was a waste of time, agent connected then disappeared. The WhatsApp was the same. When I finally got them they couldn’t care less and eventually just did can’t help you. There is no telephone connection and it is clearly a very run down company which is a shame as it was a well respected brand. Clearly do not think anything of their customers and I still don’t know where my parcel is paid and sent over a week ago. Wish I’d read these reviews first.

I have been a loyal Aveda customer for 30 plus years.
I purchased an $90 bottle of Shampure, and shortly after opening it, dropped it on the shower floor. It developed a small hole and leaked everywhere.
I reached out to Aveda for a solution. It took 26 days for a reply. When I got one, I was first told to send pictures and batch number, etc. for a replacement. Within an hour I was emailed again and told that the break was my fault, they would not help me, and to disregard the previous email.
Horrible customer service.
They have lost a loyal, 3 decade customer. Do not buy from them.

I spoke to the Aveda Institute in Phoenix. Told them that I got a call from a person that is friends of one of my clients. She explained to me about what happened at the Aveda Institute with the color of her hair. I called the institute and said I have a new guest that was not happy with their hair. To get to the point the institution said we can correct the color with another student. Are you kidding me they are new students that don't know how to do a color correction. I have been a hairdresser for 35 years and I know Aveda color. I am so disappointed with Aveda

Placed an order for the same item I order every time and it arrived yesterday. included was a complimentary shampoo pump, which I needed. Problem is the pump was broken and doesn't work. What frustrated me more was there is no way to contact this company. They list no contact information anywhere on their site. They show a "Chat Now' link which doesn't work..... nothing happens when you click it. Their Facebook page has a 'message' feature, but the last time Aveda posted on it was in 2022 and last comments were 36 weeks ago. The email they send confirming the order and any subsequent emails regarding the status of the order are all from a noreply email address. At he bottom of each of those emails they specifically state: Do not reply to this email. This box is not monitored and not responded to. So this all begs the question..... How do you contact them. No phone number is listed; no customer service contact. Nothing. I have no idea where to go from here. You'd think for a $75 bottle of shampoo, they'd be a little more receptive to potential customer issues. (edited to correct date from 1922 to 2022)

I am writing this review after a recent and highly disappointing experience with Aveda's online store. As a loyal customer who also frequents an Aveda salon, I expected a level of service and quality that was completely absent from my recent order (No. 6895755867).

First, the promised free items—a Botanical Repair minisize from a website contest and two product samples I had selected—were missing from the package. What's worse is that these items mysteriously disappeared from my order summary right after the payment was processed. This feels like a dishonest and opaque practice.

On top of that, the products I received, for which I spent €238, were in an unacceptable condition. The packaging was dusty, and some products were even dented, suggesting a total lack of care in the warehouse.

The poor service didn't end there. I tried to contact customer support, which is incredibly difficult to reach. They do not have a direct email address, and the only way to communicate is through an online chat that is available only during limited office hours. The phone number listed on their website is misleadingly labeled "WhatsApp," but it's not a WhatsApp number at all.

After finally getting in touch, they offered a 20% discount code, which is insulting given that I already have a corporate discount of 30%. It was clear they did not listen to my concerns or even bother to check my account history.

This level of neglect and poor service is unacceptable, especially for a premium brand. I am extremely dissatisfied with this entire experience, and as a result, I will not be placing any future orders with Aveda.

I have been embarrassed by the color of my white hair, be turned a light purple and the “yellowing” that I wanted washed out, stay in my hair during my 15 day vacation.
I usually get endless compliments on my hair. But find it the opposite now.
My granddaughter points out the color difference. She is 8 years old. Thank goodness she is honest.
I have noticed my hair breaking off more than ever.
I will go back to the other product
( please don’t buy them out Este Launder and change the ingredients. )
My family won’t use different hair products because it makes their head itch. The same is happening with me too. Sorry Aveda, I use to speak highly of the product but now will stop using it.
I appreciate the vegan, plant based, but things have changed.