Aveda Anmeldelser 

I ordered online a hairbrush and hair product. As soon as I completed my order I noticed that it was being sent to my home address automatically. I intended to have it delivered to another address( granddaughter) and I quickly tried to correct by following instructions on how to do this. It took me probably no more than 10 min to reach customer service and to my shock it was too late….couldn’t change delivery address nor could I cancel the order!! Customer service person just kept responding with robotic company policy replies. Never again! No other product sales companies have such limitations. Bad Aveda!

If I could give them a '0' I would. I purchased a few items online during a sale along with a $10 Membership. They charged me for 2 memberships. Two boxes arrived - one with an item I ordered , the other with some random item. I called. They informed me "Keep the unordered item. You will receive the other item that is on back order soon." Later I received two boxes - one of which I had ordered and so I had what I originally ordered. But then a few days later I was charged for these two itemst atmuch higher prices than what I originally spent. I called. I emailed. Hours wasted. They replied. I emailed all the specific bank transaction numbers they requested. Nothing happened. I called again. More time wasted. I received an email today and they stated they found nothing irregular and did not credit my account for the $97.00 they owe me. I also never received any 'Welcome to your membership' details or acknowledment of the membership they charged me twice for! After all this time and rigamarole they think I will just give up. Not in the least bit true. I will leave unfavorable reviews every chance I can, written or verbal to warn people, request my bank file a claim, and contact my attorney general. I'm not finished yet. This feels like an orchestrated SCAM. No more Aveda for me.

My favorite hair place — Erum is great !

Erum is an amazing hair stylist — so talented, so gentle, and she really listens. She always knows exactly what suits me.

And the lovely lady Rosalinda who does my head massage and treatment — her hands are healing! Such a relaxing massage, I feel so calm and my hair feels so soft after treatment.

Both of them are so kind, professional, and make me feel beautiful and pampered every time. Highly recommended! Thank you Erum and team ❤️

I’ve tried so many different shampoos over the years including some much more expensive ones and none of them really worked for me. Finding the Aveda Rosemary Mint Purifying shampoo and conditioner has been a total game-changer.

My hair is straight, dark, and starting to show a few silver strands. Before using this, I was dealing with quite a bit of hair fall, which has improved noticeably. But the best part is how fresh, smooth, and easy to comb my hair feels every single day. I’ve tried other lines from Aveda like Cherry Almond and Nurturing, but Rosemary Mint is by far my favourite. So glad I finally found the one that works!

Buyer Beware: Aveda Wiped 35k Loyalty Points with Zero Warning I am deeply disappointed by Aveda and their parent company, Estée Lauder. I recently discovered that Aveda wiped out my entire balance of 35,000 loyalty points simply because I did not make a purchase within a 12-month window. What makes this completely unacceptable is that I was never sent a single warning, email notification, or reminder that my points were at risk of expiring. Wiping out 30 years of accumulated loyalty and hundreds of dollars of value without notice is incredibly predatory.I escalated this directly to an Aveda support supervisor and even called corporate at Estée Lauder, but supervisor refused to reinstate my points or show any flexibility for a long-time customer. Estee' Lauder rep disconnected me because no one was available to talk with. Aveda clearly does not care about customer loyalty once they have your money. Track your dates closely, or better yet, take your business to brands that actually communicate with and respect their customers.

Aveda, this is what 13+ years of loyalty gets you?

I accumulated 50,000+ rewards points over more than 13 years, only to have them expire. When I challenged this, Aveda claimed reminder emails were sent — yet has provided no evidence of when they were sent, what they contained, or that they were ever delivered.

After repeated requests, I’ve received nothing but the same policy quoted back to me. No meaningful investigation. No goodwill. No resolution.

It’s remarkable how quickly 13 years of customer loyalty can be reduced to an automated email and a copy-pasted policy. Very disappointing customer service from a brand I have supported for over a decade.

Very annoying:
I’m still unhappy about the change of Naturally straight to a vegan product. The original product worked on my 4C hair but the new formula does not work. Just annoyed about companies moving to vegan or silicon free. There are more of us out here not interested in veganism and like the protection silicon gives our hair. Aveda has lost a lot of 4C hair users and believe me most of us want a product like the original naturally straight. A big market lost.

Esperienza super positiva! ⭐️⭐️⭐️⭐️⭐️

Erano mesi che desideravo passare dal nero tinto a un bel castano, ma fino ad oggi nessuno era mai riuscito a convincermi a fare questo cambiamento. Anzi, mi era sempre stato sconsigliato perché, partendo da un nero tinto, sarebbe stato molto difficile ottenere l’effetto e soprattutto il colore che desideravo.

Poi mi sono affidata ad Aveda… e ce l’hanno fatta! 🤎 Francesco è riuscito a trasformare completamente il mio colore ottenendo esattamente il risultato che avevo in mente, senza stravolgere i capelli e con un effetto davvero bellissimo e naturale.

Sono felicissima di essermi finalmente decisa e soprattutto di essermi affidata alle mani giuste. Francesco è stato bravissimo, professionale e attento a capire quello che volevo. Dopo mesi in cui pensavo che questo risultato fosse quasi impossibile, finalmente ho il castano che desideravo!

Super consigliato! ✨

DON'T ENROLL INTO THEIR PROGRAMS. Terrible school and a total scam. I was interested in their program and trying to get my nail tech license. Before enrolling they will text you everyday trying to get you to enroll. After paying 3k to sign up, I decided their program was not the right one and decided to quit and uneroll. I've tried to contact now for months, no answer. Messages suddenly doesn't deliver. Every time I call they said they'd reach me back but don't. Emails don't respond. And they are continuing to CHARGE me $1400 monthly for the program even though I haven't attended since the first week. They just want your money. This whole program is a COMPLETE SCAM.

Kyndra has a gentle touch and did a remarkable color retouch, head massage and mini- facial. I am going to schedule to visit her next month! Try try Kyndra with a “Y!”

Omg. I don’t know what’s in this little bottle of oil but my son in law bought it for me and wow!!!! I have a problem with my back hip knee that I was limping so badly i couldn’t even walk up steps I’ve tried this oil for three days my pain is virtually gone I was sitting I. The car when it I currd to me I wasn’t in pain Trying head to toe rehab for all my ailments to avoid surgeries without narcotics I haven’t slept in months but for the last three days was awesome this stuff is amazing. Thank you sheds for literally giving me my quality of life back❤️❣️

I went into Park Royal store around 10 am today - the sales person was lovely & BEYOND HELPFUL! She really went above & beyond..& her product knowledge was amazing! Well done Aveda! I’ll certainly return sooner Thank later

Piega perfetta, che resiste anche una settimana! Complimenti soprattutto a Fatima, bravissima e superveloce!

Ordered a hair spray (from UK online) to protect hair from the sun on 27th May. No product delivered and impossible to get hold of them any way. Fear I have wasted my money and time. Very poor service.

Update, I did manage to get through to someone on their live chat who explained that the product had gone out of stock and I hadn’t been charged. I hadn’t realised I hadn’t been charged but I hadn’t been told that the product was out of stock. The only email I had was saying thank you for your order and it was being processed. So, it wasn’t as bad as I thought, but an explanation would have saved weeks of wondering.

It just took me over half an hour on chat and getting bounced around from call to call just to cancel a points order I placed by accident. It was torture on the chat. I was left for a minute or more between responses and the agent wasn't actually trying to help since it was a very simple request I had. The person on the phone was a little more helpful once I finally got to them. What should have taken less than 10 minutes of my day turned into an irritating frustration taking over 30 minutes. I don't think that's the way it's supposed to work.
There needs to be a better way for consumers! People are getting really tired or robots and people that don't give a shit about anything.

I experienced the same packaging issue on several different Aveda products. The text would rub off in your hands which was messy and made the containers look messy in my bathroom. I contacted customer service three times over about a year. I requested to have the containers be replaced - just asked for empty ones to fix the mess. I was told a follow-up would occur, and never received one. When I tried to follow up one last time, the person I spoke to said that they wouldn't do anything for me because it was outside their 30 day window. As someone who has used Aveda products for decades I was disappointed by the dismissiveness and lack of follow through. Aveda should stand behind their products and make it right when they do not meet expected standards. Customers deserve clear communication and consistent follow-through.

I am writing about a customer service experience with Aveda corporate. I wrote to follow up about a Pure Privilege redemption. I had the highest level of awards and redeemed a spa experience at the Covent Garden location. The experience was to come with 12 products to be mailed to me. I never received the product. I explained this to the customer service representative who asked me for documentation. I sent them the certificate and eventually a screenshot from the website to show exactly what was supposed to be redeemed. After over an hour, they asked me why I didn't follow up sooner - which I had explained in the first message was because the service was during the Trump tariff's era and they mentioned everything was taking longer to ship. Finally, at the end, they told me to take it up with the Covent Garden location and failed to provide any solution. As a loyal Aveda customer that was supposed to be rewarded for that loyalty, instead I am extremely disappointed and dissolution at their response and level of care. At the end of the day, I still do not have the products that were promised to me.

If I could give less than 1 star I would. 4-24-2026 I ordered $120 worth of product. Next day received notice from OnTrac( HORRRIBLE SHIPPER) that my delivery was set for 4-28-2026. 2 weeks went by, Still did not have product. I verified my address and so forth were entered correct. I called Aveda Customer Service and NOBODY could tell me anything. No updates when to expect. On trac was still saying Delivery for 4-28 (two weeks past delilvery) Called in to Customer Service and did not get anywhere. Was given a case number Another week went by and I heard nothing back. I called again. Was told the still do not have the shipment back from their Shipper (NOT MY PROBLEM) I still have received no information as to WHY the product was not shipped to me. Few days later I called back, STILL NO item back to them. Again not MY issue. I want my refund. Was give ANOTHER case number to investigate. Called a week later after STILL NO receiving my refund I was told 7-10 days after they received the product back. It has been 36 days since I ordered and I have ZERO product and ZERO REFUND. Called again today and got that same exact run around. They need reported to the STATE they are based out of. Aveda Customer here for many years and NEVER buying from them again

Very disappointed with Aveda's customer service. I've been trying to get a replacement on a product that was received damaged six weeks ago. I've e-mailed, used their chat tool and talked to a live agent three times. Two of the three times I was told it's being re-shipped, even expedited. Today I called and they said they were missing a piece of information (the order number) really? And didn't even think to reach out to me for the missing information which I'm sure they had? I am still without product and really hope the agent today will finally ship the product.

I placed an order on May 9, 2026, but the carrier damaged the products and returned them to the warehouse. It is now May 20th and I had to contact the carrier myself, and they confirmed the items were sent back to Aveda.
Aveda never even bothered to call or email me to let me know what was going on, once the carrier sent the package back they should have in good faith called to make this rights
The only resolution offered by Aveda was to reorder the products with no shipping cost. Unfortunately, I originally purchased the items during a promotion, which I am now unable to take advantage of again.
Additionally, I find the points system disappointing, and customer service did not provide adequate support in resolving this issue.
I have always appreciated Aveda products, but this experience has made me reconsider my decision to continue supporting the brand.
if I could give a rating it would be zero
unhappy customer