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Everything was great about the day my only problem was that when I applied for tickets I was a premium member that but when the tickets came through my membership had run out so got general tickets I tried to renew my membership but couldn’t as at the time I tried it was still active we had restricted view tickets but even then we could see everything we needed to

Perfect organisation, perfect show. We will never forget this experience

Fantastic time with my daughter who’s dreams came true when we got tickets

Great experience. Thank you

Amazing day. Very accommodating

Had an amazing night, could have had better seats but luck of the draw!
Loved the entertainment in the intervals, made it a right laugh!
Would defo do again!

Lovely staff, welcoming and were always on hand to help in any way. My friend and I loved the experience!

Due to the fact we queued for a substantial time last year and didn’t manage to get tickets, we were kindly gifted a priority code for this series. We arrived at 11.15am and had our tickets and were on our way by 11.30. No waiting around at all. Enjoyed our day in London and was back for the show at 5pm for a 6pm start. Really enjoyed the whole experience. We were seated in the circle and would’ve loved to have been in the stalls but that’s the nature of what happens on the day. We will certainly try again for next year and hope for the best 🙏🏼
Thank tou so much xx

Perfectly managed the crowd on the day getting the ticket. Honest, carings words and no false hope are the key things which made me admire this Team 🙏🏽. I really hope those came with full of hope to see but couldn’t get the ticket will be given a chance in the following show 😊.. The show was excellent and really enjoyed maximum throughout.

Staff were friendly and caring, Do the judges ever do a meet and greet? Would be super to see them even for a moment when they are leaving - to wave to the crowds?

Show was incredible - been watching since way way back - used to take my nephews …
Loved it last night - we sat next to a couple and their daughter the vibe all evening was great.
The applause staff were all friendly and fabulous.
I’m hoping to be selected for tickets for the final once they are released I’ll apply 🤞
Keep up the great work x x

A great experience. The only down side is they send out far too many emails tickets which then too many people get turned away. We had to come back as reserve tickets later on in the day to hope we could get in. Which thankfully we did ..but still many got turned away.

My daughter and I had a great evening overall and enjoyed the live experience. The ticket exchange was surprisingly quick, 2 mins for me as a priority member!! I spoke to a non member later in the day who stated they had only queued for 1 3/4 hrs for theirs. Inwas a little disappointed to be almost at the back of the stalls despite being really early for ticket exchange - this appears to be down to the fact that most of the best seats closer to the front, behind the judges go to production guests every week so it would be nigh on impossible for a lowly member of the public to get a seat there! That aside I was pleased with how well the whole process was run by applause store and the venue is a lovely place with friendly staff.

Great show with amazing people

We had priority tickets and the process was very smooth, we had our security checks and received tickets quickly. The staff were polite and gave clear instructions.
We LOVED the show and seeing the amazing acts in person.

The staff were fantastic. The booking process was easy had a great day with the family and can't wait till next year

Loved the thrill of not knowing we were actually going to get tickets and got them. Unfortunately we were so high up we couldn’t see parts of the acts as we couldn’t see the judges or the acts performing near them.

Got our tickets straight away and when we came back went straight in. Staff outside were so nice and helpful

We arrived at the theatre at 11.45, great atmosphere in the queue. Regular updates from the upbeat staff. We were pleased to get the 2 tickets but unfortunately they were restricted views which was frustrating. However the show was great and atmosphere was electric. Thank you.