Alza.co.uk Anmeldelser 

Shocking. Stayed in on the day parcel should arrive. Never came, 3 days later they claimed they called but my son was home and no calling card left so I dont blithely called. Stuck without parcel for another 3 days for a recall when I needed it for work. Don't use them

It was my first order with Alza - great that I didn't have to bother with documents as a result of Brexit. PLUS it arrived faster than expected. I ordered two items and it arrived in one package - without any damage. I highly recommend shopping here, especially they have some good deals.

Ordered a HDD at 4pm on friday, and had it with me on monday IN ANOTHER COUNTRY. Love the fast support and cryptocurrency payment options. Thanks

Im making an account just to write this review. My experience with Alza has been fantastic to say the least. Never heard of this eShop before but I bought a Thrustmaster racing wheel from them and it arrived within 4 days without any issues. The package was dispatched from Czech Republic and all customs handling fees were taken care of by Alza. Payment system is seamless without any issues. There was no major damage on the package. They have a lot of really good deals on electronics products and generally cheaper than some UK retailers so I highly recommend shopping here.
Maybe I was one of the lucky ones because i see a few people have had issues, but I can only speak from my experience. 👍

Artikel wurde lt. Tracking im Startpaketzentrum an den Absender rückgesandt da es gegen die Beförderungsbestimmungen ist.

Man solle für den neuen, deutlich teureren Preis neu bestellen. Die Überweisung wurde nach über 3 Wochen immernoch nicht erstattet.

Der Kundenservice verlangte eine "Ehrenerklärung" in welcher ich mit meiner Unterschrift bestätigen soll das ich das Paket nicht erhalten habe. Das ist meiner Meinung nach versuchter Versicherungsbetrug seitens Alza da diese das Paket ja bereits seit Wochen zurückerhalten haben.

Paket ging zurück an Alza am 22.10

Heute ist der 14.11 und ich habe meine Überweisung noch nicht zurück. Hätte ich mal mit Paypal gezahlt....

Habe ich mein Geld am 22.10 nicht zurück erstatte ich eine Online Anzeige bei der Polizei.

Basically, they sent something to the wrong address. I had to get them to solve their problem. They then sent to the right address but with a missing piece. I logged it "too late" (it was a set of weights and I did not open them immediately) and so they rejected it. I paid to get it back to them, I wasted my time contacting them and their response is that because it was logged too late, it is tough. They just lost both my personal business and my 130+ person business. I can make a mistake, but they can also look at a situation and apply common sense. They have none.

Cue the throwaway standard "blah blah" response they will send saying this is not the experience they want customers to have etc. Just use CZC.CZ or any other e-shop - these guys have got far too big to care anymore.

I brought an item, it broke with an electrical fault before one year, I was told to return it but given no means to send it and it was very costly to send. It then took months for it to be processed. After which I was told it was working but damaged in transit, not covered by warranty and it would be returned. Very poor communication, the item is definitely faulty and no means to dispute this given. I don't want a damaged item returned. Overall terrible communication and service.

I now have received a reply that again ignored the electrical fault and does not explain why the warranty does not cover an electrical fault. They continue to ignore what I am saying

I bought a Dell monitor from Alza because the model I chose was only available there.

I never used Alza before so I was a bit apprehensive especially because the price was lower.

Yet I had a very positive experience throughout: a very competitive price, helpful and responsive customer service, quick delivery to the UK, considering that orders are shipped from Czech Republic and brexit now stays in the way :-(

Please note that electric appliances have EU plugs, which I personally do not mind as half of my gadgets have EU plugs anyway. And a nice touch is that a £1 EU-UK adapter is included in the order automatically.

Amateurs, post-Communist style.

Bad delivery, slow, late and doesn't care about the customer at all afterwards.

Hice un pedido de 20 tazas para recoger en ALZA.box y solo recibo 8 unidades. Después de quejarme (porque sino nadie contacta conmigo) me dicen que recibiré el resto por correo sin decirme una fecha exacta. Mal servicio.

l brought a item November 2020 for my grandson for xmas present it went wrong in July 2021 l contacted Alza and returned the item they informed me in August 2021 it was being returned when l enquired in September where it was they told me it was being posted then 23-09-21 with tracking number l still have not received my pacel and no trace of tracking number now they won't answer my emails or on FB

So I did the mistake of ordering from Alza before reading the reviews. After reading the reviews I panicked as the service doesn't seem too satisfactory, but I'm quite happy with it. I have ordered 5 PC parts, all of them arrived and all of them worked perfectly fine. However, the delivery has been delayed by a few days and I had to chase them for it hence the 4 stars and not 5, but overall a good experience. I think Brexit has had a bad impact on their business, but they are doing their best.

I ordered something around £550 and I was worry when I saw the item is not coming. But after 1 week delay I am more than happy with the product, with the experience. I understood that the product is coming from Praga and can be delays now after Brexit. But to be honest, it is worth to wait one week extra and to save another at least £400.
All customer service was very helpful.

Alzu mám moc ráda, doručení rychlé, hodně věcí skladem a vždy řeší reklamace jak si přeju.

I ordered a monitor. It arrivare 2 weeks after the expected delivery date (suggested by alza themselves) and with missing items inside. In spite of the manufacturer listing all the components within the box. Alza denied the items were missing. Avoid.

Dispatched by Alza but unfortunately the SkyNet Worldwide express which is the delivery company seems to have massive delays on their deliveries . So I cancelled after the expected date that the products were supposed to arrive and got full refund from Alza , including the delivery charge ( which I was not expecting) . Alza replied to any of my contact forms in a quick and efficient way which SkyNet Worldwide express when I contact them I never heard from them ( when enquired about my delivery status) . Although I never manage to receive the products , Alza was very approachable and understanding when I requested to cancel my order even if it was dispatched already . Perhaps when they use a better company for deliveries to uk , I will use them then .

Ordered electrical equipment as Alza UK was the only site with availability. After a while waiting on the delivery I checked reviews and had a bit of a panic as there were a few mentioning “scam”. I can confirm this site is genuine and is definitely not a scam. Goods arrived as ordered. Slight delay (distributed from Prague) but post Brexit, haulier chaos and located in the highlands all worked out including the tracking. Spoke to a Rene at customer care who was helpful and explained the status mid-delivery. Hope this puts anyone’s concerns to rest.

After I read the bad reviews here I started panicing a bit,but for now all is good.
Ordered on 11.10 came on 21.10 so not bad at all.After Brexit 10 days for delivery out of UK is normal I think.
Gave 4 starts just because we didn´t try the driving wheel yet and I hope it is not faulty,etc.

Terrible Terrible Terrible postage, I ordered a monitor on 08/10/2021 and on 09/10/2021 alza sent me an email that my package will be delivered to my address on 15. 10. 2021 today is 20. 10. 2021 and I'm waiting for my package .

when I call directly to the Czech Republic on Alza. so I'm just saying I'm waiting at the customs in Prague.

The package was supposed to be sent from skynet worldwide, so I also called skynet worldwide, they told me there. My package is in Prague and at the moment I don't know where it is and what is happening to me? I'm maybe lost and I have to call Alza again.

I can't even cancel the order, because it's not possible on my Alza account, is it blocked and the possibility of a complaint is also blocked?

Tomorrow on 21. 10. 2021 call again for alza and I want to cancel the order reason ORDER WAS NOT DELIVERED FROM the required date 15.10. 2021

I will order things from the Czech Republic and DPD will deliver my things for a maximum of 5 working days. now I'm waiting 11 days and I don't know anything.

alza tells me that I can't cancel the order because I haven't received it yet, but when I looked at the refund, does alza tell me on the web that the refund will only be accepted within 14 days of purchase?

so i 8.10.2021 purchase?

what should I do ? when no one wants to solve it? and just tells me wait. Can someone help me ? I just want to cancel the order and the money back.

bad experience

In Transit to Destination
Prague - CZECH REPUBLIC

Destination
Bristol UNITED KINGDOM
Service Type
SkySaver
Sender Ref
4467898891
In Transit to Destination
Prague - CZECH REPUBLIC

15 Oct 2021
11:35 AM
On Hold - Customs - Awaiting Customs Clearance
Prague - CZECH REPUBLIC

13 Oct 2021
10:00 AM
Arrived Hub
Prague - CZECH REPUBLIC

11 Oct 2021
10:00 AM

today is October 20, 2021 and the information is the same again