Really hope this stops others purchasing from this company.Made an order totaling 20 disposable devices full payment was taken straight away shortly after confirmation of despatch. When the pac... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
FANTASTIC! Was sceptical ordering as never heard of the site before and prices are great! Order arrived in a few days. Packed well too. Highly recommend 👌🏼 I will be ordering all my vape stuff f... Vis mer
Selskapet har svart
I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond. My order was incomplete at first I or... Vis mer
Selskapet har svart
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to repla... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Kontaktopplysninger
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, Storbritannia
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4,2
Bra
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 9 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Horrendous opened up and vape oil…
Horrendous opened up and vape oil everywhere on one of the packets had to throw in bucket other one fine
12. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Dear Mr Jordan,
Thank you for bringing this to our attention.
All of our products are branded and genuine; however, occasionally during delivery, a device can get slightly damaged, which may affect its quality. Please rest assured that we are here to resolve this issue to your satisfaction.
We are unable to locate your order details at the moment. Kindly share your order number so we can verify the affected item and address this matter as quickly as possible. You can reach us directly at support@alectrofag.co.uk, and our team will ensure this is sorted out promptly.
We appreciate your understanding and look forward to making this right for you.
Best regards,
Team Alectrofag
Loyal and honourable company highly recommended 100% Great products and even better customer service!
Hi Alectrofag,
Thank you for reaching out to me this morning by calling me to discuss my experience along with the minor issues that I had encountered with your company’s online store.
I am more than pleased with Ewan from your customer service department for bringing my concerns and issues raised to a satisfactory resolution.
A massive thank you Ewan!
Kind regards,
Indy
7. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Dear Indy,
Thank you for bringing this to our attention, and I sincerely apologize for any inconvenience this situation has caused. We truly value your loyalty and appreciate you being a part of the Alectrofag family.
I understand your frustration with the issues regarding the discount codes, and I want to assure you that we are taking this matter seriously. We are actively reviewing your case and the concerns you’ve raised to ensure we resolve this to your satisfaction. Please know that we are committed to addressing your complaint with the utmost care, and we will get back to you with a resolution within the next 24 hours.
Your experience is important to us, and we’re dedicated to ensuring this matter is resolved in the best possible way. We genuinely appreciate your patience as we work towards a solution, and we will reach out to you directly to ensure your concerns are fully addressed.
Thank you for your understanding and continued support.
Kind regards,
The Alectrofag Team
Good prices and fast shipping.
7. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hi There,
Thank you for the fantastic 5-star review!
We're delighted to hear that our competitive prices and fast shipping made a great impression. Providing you with value and efficiency is always our goal, and it’s wonderful to know we succeeded. We look forward to serving you again and delivering another smooth shopping experience!
Best Regards
Team Alectrofag
Very well organised for customer…
Very well organised for customer service as usual.
I had a small issue with my last order, and the company resolved my issue rapidly and way beyond my satisfaction.
Great service all round.
Fabulous.
3. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hi Andy!
Thank you so much for your fantastic review!
We’re thrilled to hear that our customer service team could quickly resolve your issue and exceed your expectations. Your satisfaction is our top priority, and it's wonderful to know we hit the mark for you.
Thanks for choosing us—we’re here anytime you need!
Warm regards,
The Alectrofag Team
Fabulous customer service
Fabulous customer service. Royal mail delivered my order to the incorrect address. Customer services rectified this and re sent my order. Super impressed
1. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hi Karen,
Thank you for sharing your kind words! We’re so glad to hear that our Customer Support team could assist in resolving the delivery issue promptly. Your satisfaction is our top priority, and we're thrilled we could turn things around for you.
If there’s anything else we can help with, please don’t hesitate to reach out. We look forward to serving you again soon!
Warm regards,
The Alectrofag Team
Easy to navigate site
Easy to navigate site, really great offers and very very quick delivery
31. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hi John,
Thank you for the fantastic review!
We're thrilled to hear you enjoyed the site’s ease of use, found great deals, and received your order quickly. We look forward to serving you again soon! 🌟
Best Regards,
Team Alectrofag
Have never had any issues always quick…
Have never had any issues always quick service, but have just received a email saying to leave a review as my parcel has been received the order was placed this morning and I've not received it today so just a little confused
25. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hi Tammy,
Thank you for your thoughtful review, and we're glad to hear you've had a positive experience with our quick service! We apologize for any confusion caused by the early review request—our system occasionally sends this prompt once an order is on its way, even if it hasn’t been delivered yet.
Your feedback is invaluable, and we’ll work to improve our notifications for better timing. If there’s anything else you need, please feel free to reach out!
Best regards,
The Alectrofag Team
Brilliant company 1st class.
Alectrofag are so brilliant I've ordered a few times now products are 1st class highly recommended.
25. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hi Anthony,
Thank you so much for your fantastic review! We’re thrilled to hear you've enjoyed our products and service, and it means a lot that you’d recommend us. We look forward to serving you again soon!
Best regards,
The Alectrofag Team
2nd time ordering next day delivery…
2nd time ordering next day delivery fantastic service
21. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hi Ian,
We’re thrilled to hear that our next-day delivery met your expectations again. It’s great to have you as a returning customer, and we look forward to providing you with many more seamless experiences!
Regards,
Team Alectrofag
Great service
Great service. delivery is quick. easy use online website.
22. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Dear Tana,
Thank you for the wonderful review!
We're delighted to hear you enjoyed our quick delivery and found our website easy to navigate. We’re here to make your experience as smooth as possible and look forward to serving you again soon!
Kind Regards,
Team Alectrofag
Happy customer
Ive never had any problems either with the seller or the products. Always get a deal off them and the products are spot on. Long may it continue.
21. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hi Allan,
Thank you so much for your fantastic review!
We're thrilled to hear you've had such a positive experience with us and our products. It's always our goal to offer great deals and top-quality items, so we're glad to know we've met your expectations. Here's to many more seamless experiences—thanks again for your support!
Best regards,
Team Alectrofag
This is a second time I order liquid…
This is a second time I order liquid from you the first time you sent me
1- 2 Careless Ice Cream Raspberry Ripple E liquid 100ml Shortfill Expire already on 05/07/2024 and 07/05/2024.
2- And today i got my order 8 E liquid 100ml Shortfill no Expire date on it and the nicotine shot it has short time to expire.!
19. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Dear Sam,
We sincerely apologize for the issues you've faced with your recent orders. This is certainly not the experience we want for our valued customers. We’d like to resolve this as quickly as possible and ensure your satisfaction.
Could you kindly reach out to us at Support@alectrofag.co.uk? Our team will look into this matter and arrange a suitable solution for you.
Thank you for your patience, and we look forward to assisting you further.
Best regards,
The Alectrofag Team
Amazing company
Amazing company, Brilliant vape products, Stunning prices and Brilliant Communication! 10/10
I Highly Reccomend Alectrofag.co.uk
2. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hi Andrew,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear you had such a positive experience with our products, prices, and communication. Your recommendation means the world to us! We're always here to provide top-notch service and look forward to serving you again soon. 10/10 feedback like yours really motivates us!
Kind regards,
Team Alectrofag
Super fast delivery and service and…
Super fast delivery and service and great prices and verity of products to choose from
27. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hi Mathew,
Thank you for the fantastic review!
We're thrilled to hear you enjoyed our fast delivery, service, and product variety. We're always here to offer great prices and a wide selection. Looking forward to serving you again!
Best,
Team Alectrofag
Reluctant to refund their error
Paid for next day delivery £7.99 and delivery went 2 days past the due delivery date. Company reluctant to give refund of delivery charge as per their “terms” and offered “points” reward scheme which requires either a very expensive order or multiple orders in order to make back the delivery charge. It has taken 29 emails back and forth to try and resolve. Borderline scam techniques.
13. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hi Azimuth,
I'm truly sorry to hear about your recent experience with our delivery service. This is definitely not the level of service we aim to provide, and I completely understand your frustration.
To help us resolve this situation swiftly, could you kindly share your order number and the registered email address associated with your order? We'll investigate the issue and work towards making this right for you as quickly as possible.
Thank you for your patience, and we appreciate the opportunity to make things better.
Kind regards,
Alectrofag Customer Support
I have bought from these guys for a…
I have bought from these guys for a while now and never had an issue. Mistakes do happen and my recent order part was incorrect. Contacted customer services and with in a couple of days of reviewing my order, they are sending out the product I never received in my order for bo additional cost to me. I had sent them pictures of what I got so they knew my issue and I can't complain how my situation was resolved. Thanks again
4. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hi Gary,
Thank you for your generous feedback on our products and service. It means a lot to us. We look forward to your next order and will strive to exceed your expectations every time.
Kind regards,
Team Alectrofag
Good service and easy to contact quick…
Good service and easy to contact quick response
27. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hi Alfie,
Your words mean a great deal to us. We're committed to supporting you every step of the way and hope to receive many more orders from you in the future.
Best regards,
Team Alectrofag
Excellent service and speedy delivery
Excellent service and speedy delivery, had a faulty device sent and the care team were prompt and professional in dealing with my issue, will continue to purchase from them!
21. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hello Ben,
We sincerely value your kind response. Your positive reviews are a testament to our dedication to customer satisfaction. We eagerly await the opportunity to serve you again.
Best regards,
Team Alectrofag
Horrible customer service and Always Late delivery
Horrible customer service. If you want next day delivery or just want it quick DO NOT BUY from here. paid extra for next day delivery, then 2 days later they sent me an email asking for ID when i already sent my ID the first time i ordered. They then ignore all my emails asking where my order is. It then ended up coming around 6 days later. Many of my friends have had the same problem. DONT WASTE YOUR TIME BUYING FROM HERE!
20. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hey there,
Thank you for reaching out to us. Please share your concern on our email "support@alectrofag.co.uk" so we can assist you properly
Best regards
Team Alectrofag
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE. Paid £6 for next day delivery for it to come 2 weeks later and one of the pods was broken
15. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alectrofag
Hey there,
Thank you for reaching out to us. Please share your concern on our email "support@alectrofag.co.uk" so we can assist you properly
Best regards
Team Alectrofag
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.