Alba Rose Anmeldelser 861

We purchased a diamond set wedding ring and were very happy with it initially. However this soon changed. Soon after our wedding it had to be returned as it had lost a diamond - disappointing but possibly “ one of those things” Ring re-set and returned. This happened a further 4 times! Each time a stone (or two) was lost we had to return it for repair. On one of these occasions it was deemed that the ring had been knocked hence the damage and we were charged for repair - fair enough, however on all other occasions no trauma found so possibly down to poor quality.
The ring then spent much of the time in its box for fear of further disappointing loss of diamonds - not what is expected of a wedding ring.
We then decided enough was enough and after much correspondence with the management it was agreed a replacement would be sent . A replacement was duly sent - chosen by someone at the company (without showing us first) and worth a third of what we had originally paid!
The replacement ring then tarnished within 2 months and was sent back in disgust. Only the threat of legal action gained us a refund.
After an 18 month debacle I now have no wedding ring - the original ring that had much sentimental value to us despite being damaged was not offered for us to keep as a gesture of acknowledgement for distress caused and is presumably lost.
Overall a very bad experience and certainly do not recommend.

Brilliant!

From initial meeting to final product the team are all very polite and the design was lovely minimal adjustment to the design. Was advised 3-4 weeks for the ring to be made and was done in just under 2 weeks.

Would defiantly recomend this company!

My fiancé purchased a beautiful tanzanite and diamond ring to propose to me. Almost two years on, I have just bought a diamond wedding ring and I am so thrilled with them both. I have tiny fingers (size F!) but that was no bother for Alba Rose - I now have two lovely rings that go excellently together. The only disappointment is that I have to wait 5 months to wear my new one! Thank you Alba Rose. Next stop - eternity ring!!!

I’m absolutely over the moon with my wedding ring from Alba Rose. It fits my engagement ring perfectly, and they look so good together. The service has been incredible, always there to answer questions, always very quick to respond, I just can’t fault anything. Thank you so so much Alba Rose x

Excellent service and competitive prices. Definitely recommended

I have received this week the most beautiful ring from alba rose this was my second choice but this was my own fault as I made the wrong decision in the first instance I was helped by kaylea who sent out resins to me so I could match up with my eternity ring I found them an excellent company to deal with especially kaylea and would not hesitate to recommend them to anyone looking for beautiful jewellery

DISGUSTING AFTERCARE AND CUSTOMER RELATIONS... AVOID AT ALL COSTS.
Initially purchased engagement ring in 2015 in white gold, was swayed to the white gold option as was promised 2 free coatings per year for life to keep rings in tip top condition. Later in 2016 purchased both wedding rings to match, again with free re coats twice a year for life. In 2017 took rings in to rayleigh store for re coating only to be told that it was no longer free!
After speaking with manageress the coating was done for free and we purchased an eternity ring in the knowledge and understanding that the original 3 rings would continue to be RECOATED FREE FOR LIFE, but new purchase would not be, as the company were no longer offering this service...fair enough. Took rings in for recoating in january 2019 and hey what do you know we had to argue to get this honoured once again. Staff very rude and standard answer was ‘ we stopped doing that for everyone’
Emailed the managing director to complain about this and received very shirty reply stating that complimentary recoating was herewith withdrawn for all rings!
Well as managing director, your customer relations leave a lot to be desired, and obviously thats why your shop staff at Rayleigh ( cant comment on others as havent encountered any other branch) are rude and unhelpful. You may care to note that consumer rights act 2015 and prior to that, the sale of goods act 1979, state that services offered at the time of purchase, whether complimentary or not are legally enforceable. If this service is withdrawn, we were mis-sold the original products.
Engagement and wedding rings are for life not a couple of years.
To any prospective customers, I would say avoid this company at all costs, We brought rings from them in white gold as we were sold the free re-coating for life, not once or twice and as they are wedding and engagement rings they are supposed to be worn not kept in boxes. At the time of sale the free re-coating was included FOR LIFE so I feel that this part of the contract should be honoured. Would no longer recommend anyone to them as in my opinion, they have broken the contract and aftercare has been appalling.

My fiance and I chose alba rose as he wanted something a little bit different and a celtic design and their website had the best selection we had seen close to where we lived. When we went in the women who served us couldn't be more helpful in showing us the designs they had in store and on their website. They didn't rush us or pressure us into making a decision that day, and were happy to answer all of our questions, even our curiosities about diamond impurities. Our rings were made well within the time stated and we couldn't be more in love with them and can't wait to wear them on our wedding day. Thank you to everyone at Alba Rose!

My partner proposed to me yesterday and of course I said 'yes'. My ring is absolutely stunning and from talking to my fiancé, he had nothing but good things to say about the service he received from Alba Rose. We'll definitely be coming back for our wedding rings. Thank you!!

Created a perfect wedding ring to sit alongside my unusually shaped engagement ring. They were excellent when I requested any changes to the design, and were great value for money. The ring is beautiful!

Great service all around - and very happy with my wedding ring. Special shout out to Kaylea for excellent customer service.

Received my new wedding band today. I'm so pleased with it. I lost my original ring and this is a replacement. It looks exactly the same except for a shiny new look! I will certainly be recommending Alba Rose to everyone
with no reservations.

So pleased with my ring!!! Alba Rose have made it look absolutely gorgeous, great service, lovely staff! Would highly recommend, have used this shop serveral times and also been impressed xx

Excellent quality and even better customer service - would completely recommend Alba Rose to anyone! The process of making alterations was completely painless and they even fast-tracked them to fit our wedding date! Totally satisfied.

Had a wonderful experience, thank you to Ryan and your team at Alba Rose.

5 star service, rapid communication and excellent price. The attention to detail is spot on. We love my wedding ring. And have already recommended the service to 2 people. Very fast responses. Beautifully packaged. So glad we found you. We would never have ever found a ring to sit perfectly with my Engagement ring on the high street. Now i have a custom made Bridal Set.Thank you to Kaylea and Ethan for everything.

A totally positive experience from choosing to collecting!
We were served by Lorraine and received professional advice and all the time we needed. I would happily recommend Alba Rose.

Thanks Alba Rose. We had a tight dead line for two wedding rings and you didn’t fail to deliver! I needed a platinum 8ml ring and the cost saving was amazing! Would Defo recommend to all our friends.

We were looked after really well. The staff at Alba Rose had been so patient with me when we were deciding on the rings. The rings were top quality. We are really happy with them! Collection was very secure, they won’t release the rings until we could prove who we are.

Very helpful. Allowed me to try the full range of rings I liked. Ring ready in under two weeks.