Alba Rose Anmeldelser 

I have received this week the most beautiful ring from alba rose this was my second choice but this was my own fault as I made the wrong decision in the first instance I was helped by kaylea who sent out resins to me so I could match up with my eternity ring I found them an excellent company to deal with especially kaylea and would not hesitate to recommend them to anyone looking for beautiful jewellery

DISGUSTING AFTERCARE AND CUSTOMER RELATIONS... AVOID AT ALL COSTS.
Initially purchased engagement ring in 2015 in white gold, was swayed to the white gold option as was promised 2 free coatings per year for life to keep rings in tip top condition. Later in 2016 purchased both wedding rings to match, again with free re coats twice a year for life. In 2017 took rings in to rayleigh store for re coating only to be told that it was no longer free!
After speaking with manageress the coating was done for free and we purchased an eternity ring in the knowledge and understanding that the original 3 rings would continue to be RECOATED FREE FOR LIFE, but new purchase would not be, as the company were no longer offering this service...fair enough. Took rings in for recoating in january 2019 and hey what do you know we had to argue to get this honoured once again. Staff very rude and standard answer was ‘ we stopped doing that for everyone’
Emailed the managing director to complain about this and received very shirty reply stating that complimentary recoating was herewith withdrawn for all rings!
Well as managing director, your customer relations leave a lot to be desired, and obviously thats why your shop staff at Rayleigh ( cant comment on others as havent encountered any other branch) are rude and unhelpful. You may care to note that consumer rights act 2015 and prior to that, the sale of goods act 1979, state that services offered at the time of purchase, whether complimentary or not are legally enforceable. If this service is withdrawn, we were mis-sold the original products.
Engagement and wedding rings are for life not a couple of years.
To any prospective customers, I would say avoid this company at all costs, We brought rings from them in white gold as we were sold the free re-coating for life, not once or twice and as they are wedding and engagement rings they are supposed to be worn not kept in boxes. At the time of sale the free re-coating was included FOR LIFE so I feel that this part of the contract should be honoured. Would no longer recommend anyone to them as in my opinion, they have broken the contract and aftercare has been appalling.

My fiance and I chose alba rose as he wanted something a little bit different and a celtic design and their website had the best selection we had seen close to where we lived. When we went in the women who served us couldn't be more helpful in showing us the designs they had in store and on their website. They didn't rush us or pressure us into making a decision that day, and were happy to answer all of our questions, even our curiosities about diamond impurities. Our rings were made well within the time stated and we couldn't be more in love with them and can't wait to wear them on our wedding day. Thank you to everyone at Alba Rose!

My partner proposed to me yesterday and of course I said 'yes'. My ring is absolutely stunning and from talking to my fiancé, he had nothing but good things to say about the service he received from Alba Rose. We'll definitely be coming back for our wedding rings. Thank you!!

Created a perfect wedding ring to sit alongside my unusually shaped engagement ring. They were excellent when I requested any changes to the design, and were great value for money. The ring is beautiful!

Great service all around - and very happy with my wedding ring. Special shout out to Kaylea for excellent customer service.

Received my new wedding band today. I'm so pleased with it. I lost my original ring and this is a replacement. It looks exactly the same except for a shiny new look! I will certainly be recommending Alba Rose to everyone
with no reservations.

So pleased with my ring!!! Alba Rose have made it look absolutely gorgeous, great service, lovely staff! Would highly recommend, have used this shop serveral times and also been impressed xx

Excellent quality and even better customer service - would completely recommend Alba Rose to anyone! The process of making alterations was completely painless and they even fast-tracked them to fit our wedding date! Totally satisfied.

Had a wonderful experience, thank you to Ryan and your team at Alba Rose.

5 star service, rapid communication and excellent price. The attention to detail is spot on. We love my wedding ring. And have already recommended the service to 2 people. Very fast responses. Beautifully packaged. So glad we found you. We would never have ever found a ring to sit perfectly with my Engagement ring on the high street. Now i have a custom made Bridal Set.Thank you to Kaylea and Ethan for everything.

A totally positive experience from choosing to collecting!
We were served by Lorraine and received professional advice and all the time we needed. I would happily recommend Alba Rose.

Thanks Alba Rose. We had a tight dead line for two wedding rings and you didn’t fail to deliver! I needed a platinum 8ml ring and the cost saving was amazing! Would Defo recommend to all our friends.

We were looked after really well. The staff at Alba Rose had been so patient with me when we were deciding on the rings. The rings were top quality. We are really happy with them! Collection was very secure, they won’t release the rings until we could prove who we are.

Very helpful. Allowed me to try the full range of rings I liked. Ring ready in under two weeks.

Lauren was really helpful in assisting me with the design of my girlfriend's engagement ring. From discussing ideas to detailing everything for the designers her service was top drawer. I was able to tweak the design when it came in and also view the stones and pick which I wanted in the ring before it went off for completion. When it finally arrived I was made up with the final product. Best of all...she said yes! Lots of positive comments from all who see it. Highly recommended and the price is unbeatable for what you get!

We brought our wedding rings and my engagement ring from here and we were very pleased with the rings and the service that we received. I needed a replacement engagement ring and so we visited the store in rayleigh and fell in love with one of the rings on display. From then we ordered the ring on their website and was assisted by Kaylea as I wanted some help picking out the perfect wedding band to accompany the ring. She sent me pictures of all of the rings that were similar to what i was describing and also what the rings would look like together as I wanted them to be the same thickness so that they would sit nicely and gave me updates whilst the rings were being made and I am very pleased with them. My husband is also very pleased with his wedding band.

Recently had the pleasure to deal with Alba Rose staff, who were incredibly helpful with my complicated request as I wanted something bespoke for my wife on our 10 year anniversary. I sent them a picture of what I wanted and they came back to me with a CAD design of how my ring would look like. I wanted to adjust a few minor details on the ring as I really wanted the perfect piece for my wife. Alba Rose were very patient with me and they kept me at ease throughout. After a couple of weeks I received my ring and the detail was immaculate to say the least. I presented it to my wife and she was delighted. Thank you Alba Rose staff for your knowledge and patience in something that I thought would be so complicated. I have no hesitation in using them again.

Alba Rose do not deserve any stars as a rating. My husband and I stupidly placed our trust in this company, spending £902 for 2 wedding rings. Mine cost £620 18ct for a custom made ring and my husbands cost £282 9ct for a standard wedding band. When we received our rings on 14th February, mine looked like something out of a Christmas cracker flimsy and did not match the original CAD drawing. (Both CAD drawings also cost £70).
I immediately emailed customer service at Alba Rose to advise I was not happy and requested a ring that matched the mould of my engagement ring. Her response was for me to send my engagement ring to the company so as designers could make a suitable match. When customer service received the rings they accepted full responsibility for the error on behalf of the designer. As requested I sent my engagement ring and was provided with a revised quote for £1,151 for my ring but 9ct not 18ct, when I amended the quote to 18ct the price had over trebbled in price to £1,978. I contacted customer service immediately to request a full refund of £902, plus £70 CAD fee. customer service, a delightful representative tried to help but had no option than to pass the issue to managing director. Managing director advised I could not have a refund and he would return both rings to us, so as we at least had something to wear on our big day on 14th April. I advised managing director I would go via my credit card company that the rings were purchased on for a refund, as my ring was not as described. Or alternatively I would go to a small claims court. I had initially paid £620 for a wedding ring that was not as described and managing directors solution was to offer a revised quote to pay £1,978 over 3 times the price or keep the ring I had. I couldn't even purchase a standard wedding band and be refunded the difference, as managing director was being completely unreasonable. Absolutely appalled I got this response from managing director " wow, sorry to hear you that you no longer wish to resolve this with us through our dispute resolution process. "Without prejudice" Have a great wedding day." This was 5 weeks before our big day, we had been trying to resolve this matter since 19th February. managing director returned our rings, my husband refused to accept delivery of them. I am very happy to advise we got our refund of £902 by going through my credit company, our credit card also paid us our additional charges for CAD fee etc as a gesture of goodwill. We also purchased two beautiful wedding rings from Milton's jeweller's in Liverpool and they matched my ring to my engagement ring with an elegant curved cut out. Our Wedding day was fantastic and best day of our lives.
Immediately following this review last June 2018, my husband and I were issued court proceedings by managing director on the basis that we had wrongfully been provided with a refund by our credit card company. Along with phone calls advising if we removed this honest review he would stop the court proceedings. Eventually the managing director withdrew the court proceedings and again rang my husband to enquire how much our solicitors fees cost. Since then we have had our review removed a 2nd time on the basis we mentioned the managing directors name.

Good service friendly staff manisha was excellent through the whole thing from designing to collecting the rings. shame the Bluewater store closed on Sunday.