Advantage Anmeldelser 

Just got back from Las Vegas. We waited almost an hour for rental car which was a Chevy Malibu which had a unhinged front fender on passenger side. It was the only car they had. So we left with it. The next day we were driving to the strip and the tire pressure light lit for tire on front passenger side which we stopped to fill up. Warning light went off. After dinner and our show, light went back on, same tire. To make a long story short, this happened 4 times during our rental time. We called customer service on Thursday and were told to bring the car back to the airport to be switched out or put the emergency spare on. We choose to do neither because our plans for the next day did not involve driving this car. We filled it on our way to the airport on Saturday morning. The fellow who checked us in for Advantage suggest we speak with the manager inside. When a young woman came out to speak with us, I could tell by her eyes that she had already dismissed us. We didn’t want money back, just wanted her to know that the car has a problem with the tire and probably also needs a front end alignment because it shimmied all the time also. Her response to us was “With all the construction going on you probably picked up something in the tire. And because you didn’t pay for insurance there is nothing I can do.” We are done with Advantage.

I rented a vehicle at the Houston airport on October 10, the contract number is IAHEZ-22255. On the second day, the vehicle had failures, including the switching of the check engine light. In addition, the vehicle could not exceed 20 mph. In the call to the office, they told me that I should take the vehicle to the place where I rented it, since I was relatively close, about five miles. At no time were I given the option of trying to get to me in a safe way or send me a tow truck or a new car, although I told them that the vehicle was not in a condition to be driven. In total, it took me about half an hour to get to the rental place in the Houston Airport, in a journey where I felt in danger, since there were sectors where there were vehicles that were going more than 70 miles per hour. There was even a climb in which the vehicle looked like it would not reach the top.
Upon arriving at the offices in Houston, I was never offered an apology, even though I spoke with three different people. Nobody offered me compensation or apology and even one of the operators told me that since I had no insurance coverage purchased directly from E-Z in order to send me a tow truck, I should have paid $ 500.
When I was offered a new vehicle, the rate had risen from $ 112 to $ 163. I let the person know that there was a mistake and after acknowledging it they gave me the contract again for $ 112. All this without having received an apology.
The new vehicle, another Hyundai Accent, gave me problems again the next day, Sunday, October 13, when the tire sensor light came on in the morning. Since I was very far from the office where I rented the vehicle, I decided to put the air on the tires myself. After that, the sensor light went out. However, on the morning of Monday, October 14, the tire sensor light was turned on again. After realizing that the tires seemed in good condition, I decided to continue to the airport office and deliver the car.
All this experience gave me an important lesson, never to rent a vehicle with EZ, because it is clear that maintenance standards are not rigorous and that simply with an EZ vehicle you run the risk of a mechanical failure that may have consequences even fatal to the user.

If I could I wouldn't give them 1 star!!!
Customer service sucks! The lady in Atlanta airport sucks!!!
NO one spoke english!!! No one could give us the name or number of their corporate office!!!
NO ONE SHOULD EVER RENT FROM ADVANTAGE CAR RENTAL!!!

The car was old and poorly maintained. The car broke down on the interstate 2 hours out of Las
Vegas. We are told we have to wait 2 hours for a tow truck and then ride 2 hours back in a tow truck to Vegas. We are very dissatisfied!

I booked a car in July via Europcar for collection at JFK on 7th September at 8:00. Along with at least 4 customers in front of us, we were told that no cars would be available for at least an hour, the girl on the desk being unbelievably complacent and disinterested.
It says enough that this comnpany is the only one based upstairs at JFK whilst the others have their own, bigger offices on the ground floor. Not recommended in any way whatsoever.
We ended up cancelling and booking at Hertz instead as we had a 9 hour drive to Canada to get on with. Unsurprisingly, we have not yet had a refund 3 weeks later.

In planning a trip from El Paso, Texas to Tucson, Arizona, I made a rental reservation through Expedia for an Advantage rental car two weeks in advance. This rental included unlimited mileage. Three days before the trip, Advantage called me to let me know that they would not honor unlimited mileage for Texas residents. For a 3-day rental we would have 300 free miles, and each mile after that would be $0.55 per mile, more than doubling the cost of the rental. I canceled the rental, however with only three days left before we leave, all car rentals from all sources are sold out throughout the city. Expedia customer service couldn't help me and Advantage wasn't interested in doing so. I prepaid for my hotel and for the event we're attending, so my only choice is to take my 12 year old compact stick shift on this long desert drive. I used to routinely rent from Advantage, I had forgotten why I stopped. This is been a harsh reminder that I will never do business with this company again. Advantage is a dishonorable company and I do not recommend them to anyone.

Reserved the car through hot wire for $70. When I went to pick up the car, the person in the counter said that the actual amount for the reservation is $68, but hot wire had payed to advantage only $53. So, I ended up paying additional $15 to advantage to pick the car. This sounded absolutely ridiculous and unbelievable.
Edit: Called the customer service of hot wire, they said that hot wire payed advantage full amount. The additional charge was for delay in return of the car. But I returned the car almost 15 hours before the due date of return. Request others to never use this service.

I booked a convertible through wisecar for my honeymoon in hawaii. Upon arrival the agent that helped us, Jimmy-Jack, seemed to be helpful. I told him we booked through wisecar and I offered the reservation number. He saw I had booked a convertible and said they have two convertibles available mustang or Jeep. I took the Jeep and we went on our way. The Monday after we returned from our vacation I saw that we were charged double our quoted reservation and wisecar would do nothing about it. Extremely disappointed in both companies. Wisecar and Advantage scamming customers with a promised low price then once it hits your credit card they play blame game on each other.

I would give Advantage no stars if I could. We were left stranded at Houston airport. No shuttle available to pick up car. When I called the main number they were confused and not helpful!!! I canceled the reservation an used Uber! Never again will I ever book a reservation with Advantage!!!!

The price we received through Wisecar was half of what we had to pay. The total was to be $161 and we paid $321. Also even though we pre-booked, we had to wait 45 in line to actually get the car and another 30 going over the same thing that we did online.

I rented a Tahoe through Priceline; $180.10 for two days from the Denver airport. When I arrived the agent offered me an upgrade to a Suburban for $70 a day. The Tahoe was $56 a day. I was then billed an additional $201. Advantage claimed the upgrade was $70 a day. Biggest ripoff in my rental car history. I would NEVER recommend Advantage Rental car to anyone. They are liars and cheats. A $70 a day upgrade to a vehicle slightly larger is BS.

I recently rented a car in Charlotte, North Carolina for two days. I rented from Advantage because it was one of the least expensive. I thought I’d give it a try. First, even though I checked out the car and marked all the scratches and dent on my rental agreement when I returned the car I was questioned about the scratch. Next, about three weeks after renting the car I received another charge on my credit card for $120.00. When I called Advantage to inquire what it was for; they said tolls. I said I didn’t belive I ever went through any tolls or used the toll road and I asked them to send me proof that if was the car I had rented and on the dates while I had it. They told me they couldn’t provide me with that. I’d have to call the state or highway department. I was only there 2 days. How could it be $120.00 I never left the Charlotte area. No Answer!! I am disputing the charges through my credit card company, but I will never use Advantage again. Word to the wise; you get what you pay for. Very poor company; it that is how they do business and make their money. It’s SAD!!

I recently rented a car from Advantage in Charlotte, North Carolina. I went with that company because they were the least expensive and I figured a car is a car. Three weeks later I got a charge on my credit card for $120.00. When I inquired about it; I was told it was tolls. I only had the car for 2 days and never went through any tolls. When I asked for the proof that Advantage received from the highway department, they said I’d have to call the high department. They don’t have the proof. So this car turned out to be much more expensive. Word to the wise. I will never use advantage again.

Everything that people have written is true. Cars were off site with the least motivated customer service staff I've ever experienced.

They are mis guiding and getting you to buy a toll package. They told us there is s lots of toll so it would be better to have toll package and guess what there is only two tolls on the way where we stayed and in the park we stayed for week and there is no toll in park.Also they told us if you don’t want to fill out gas then we we fill at the rate is $2.39/gallon of what is needed. When final bill come they charge full tank of gas at $2.79
Don’t rent a car from Advantage

Rented a car in Inglewood California and returned it there. They say I returned it in Seattle wa at seatac location. I only drove 52 total miles durning my rental usage. Don’t make sense to be able to drive only 52 miles and go from Los Angeles to Seattle and then I get charged $1600. Absolute joke of a business. Try to avoid them.

WORST EXPERIENCE EVER!!!!
I was charged 200$ extra because they said I did not bring the tank full!
Of course they are lying. We fueled it up at the gas station right next to them.
We even asked the guy that took the car from us if everything is ok and if we can leave. He said yes (moron)

We complained and they asked for a proof. We called the gas station and asked for the receipt. I sent them the receipt and they said that the receipt is just for half of tank..
Of course it was for half of tank... the other half was already full.
They asked for all the receipts for fueling the car while we were on our vacation.
Gas stations delete the receipt after one week!
That is just ridiculous!
They have the worst customer service support. Their employees are idio*s They just lie to your face so they can get more money out of you.
I WOULD NEVER RECCOMMEND them even to my worst enemy

They will charge you an arm and a leg with someone else's toll charges and leave you to deal with the toll administration by yourself. Be aware if you don't give in to their predatory up-selling of their EZ Toll service.

Disgusting service hired a full size was given a mid size as they had nothing else explained that this did not meet our requirements. Got shrug of the shoulders and a what do you want is to do we have nothing else attitude. Had to put some luggage on back seat and squash pushchair into boot which broke it. When calling customer service next day to try and swap for what we ordered no answer after calling 25 times. Left 2 voicemail and 2 emails with no reply. When put in a complaint was offered a 15% voucher off next time we hire with them.

If I could give Advantage Auto 0 stars I would. I rented a vehicle as part of a package deal through Cheep Tickets. It happen to be the weekend that hurricane Dorien was supposed to hit and people were in a panic. The counter agent told me that I should take the pre-purchase fuel option because all of the gas stations in the area were sold out. I later found out this was a lie as the station right on the property where I was staying had gas. Anyway, despite telling the agent I was only planning to travel a short distance she said not to worry that their price to refill was only $2.30 per gallon so I accepted. I was charged $49 for a full tank of gas even though I returned it 3/4 full. Also, I was given a vehicle that required diesel gasoline. Who does that? I was not notified of this until I got in the car and certainly, regular fuel would have been cheaper than Diesel

Their customer service Supervisor Gwen R was rude and short. Do not purchase any gas from this company unless you are planning on driving it until it is on Empty. They probably write off the charge since they put on my contract that the vehicle was returned empty even though I had only driven 90 miles.