activeandfit.com Anmeldelser 

I wanted a gym membership and saw that Cigna provided this as a "benefit". I read the reviews here but I thought I should roll the dice. Now, besides feeling like an idiot for not taking the reviewers seriously, I'm completely sympathetic to everyone having to post their grievances here. I was cheated out of money due to their terrible website and was billed twice. Now I'm paying them double for their terrible service (which I've promptly canceled ... my first and ONLY month).

When you call customer service, you're greeted with an AI assistant which cannot give me the attention needed to rectify my issue as I was double-billed for my membership. When I was finally able to talk to a human after a 45 minute hold, they ended up being worse than the AI. No one can help me with resolving this and removing the additional charge. They stated that it's their "policy" and I should've read it in their T&C. How did I know that their poorly maintained website would double bill me? I was so frustrated after my call that I told them to cancel my membership. I'd rather go and sign up straight from the gym rather than use their horrible service. They'd rather steal money from their customers than truly try to help them. It speaks volumes about their integrity and company culture.

Take heed of everyone's experience here. I'm 1,000,000% convinced they're ligitimate. NO STARS if that was an option.

I was sold a membership and charged for a month when the gym was closing. And they denied my refund when I never even got a chance to register with the gym

This company is trash. I had this program for about a year, but in the last two months my membership keeps having problems it keeps getting deactivated after a day. I reached out over 10 times via chat or phone. No solutions were provided I ended up just canceling it and they didn’t even give me a refund. Charging me 28 a month at city sport when I can just get it directly thru them for 29.99$ for any city sport nationally. Active and fit is not worth your time and money.

RIp off, if you start at the end of the month you have to pay for the whole month that you did not use...

Malicious, deceptive and lousy. I was using them to get a discount on my gym membership via my employer and while you’re using the membership it’s amazing but once you go to cancel they make your life hell. The employees are untrained and don’t give accurate information and they don’t have their customers backs at all. I was told my membership would be canceled after multiple unsuccessful attempts online, and not charged again, neither actions were done. I was charged again and when I called back for a refund, they basically said they could not and there wasn’t anything else that they could do. I was called back by a supervisor a month later and she proceeded to argue with me the entire call and dispute what I was saying and denied to give me a refund. I will never use them again and advise everyone else to not as well. I wish I could complain more about them but buyer beware

awful service. I signed up and never got a membership. Reported them as fraud to my credit card company

I have never signed up for membership at the end of the month and I’m responsible payment for that entire month. When I signed up at other fitness facilities at the end of the month, I was charged for the next full month. For example, if I signed up on 7/25, I was charged for 7/25 - 8/25. This is the first time that I signed up on 7/25 and was charged for the unused days from 7/1-7/24. Whoever is the genius who thought of this should go back to school and repeat their education all over again.

I went to the gym, discontinued my gym membership, tried to log into my active and fit app, said I didn't have an account so I called the gym and they told me it should cancel. I waited a month, they charged me so I googled the number, called them and they couldn't verify me, then I was transferred to a representative where I told her the issues I was having and asked if we could refund the money. She asked her supervisor, came back and told me due to the conditions of my contract they couldn't refund me....its ridiculous, I tried many times, many avenues, yet they are not forgiving....I will never use them again.

They purposefully set you up with a false sense that you have control over your membership. Then they Bill, and Bill, and Bill long after cancelation until you finally have to get a new bank or cancel your credit card.
FRAUDS!

onversation with Active&Fit Direct
Started on August 22, 2025 at 07:44 AM America/Los_Angeles time PDT (GMT-0700)

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07:44 AM | Michael Hubbard: Current member

07:44 AM | Ash: Here are some of our top FAQs for current members

07:44 AM | Michael Hubbard: None of these

07:44 AM | Ash: What can I help you with?

07:44 AM | Michael Hubbard: Customer service agent

07:44 AM | Ash: Please indicate your member status before we connect you to an agent.

07:44 AM | Michael Hubbard: Existing Member

07:44 AM | Ash: For your security and to find your account, please enter the information you provided during enrollment.

07:44 AM | Ash: [App: ChatForm]

07:45 AM | Ash: The team will reply as soon as they can.

07:45 AM | Ash: Please wait while I connect you with an available agent.

07:46 AM | Roxie from Active&Fit Direct: Thank you for providing your information. How may I assist you today?

07:48 AM | Michael Hubbard: I contacted my gym by email on July 29 to cancel my membership and they responded that it was cancelled. Then I was charged for September so I disputed the payment. You have notified me today that my gym had no right to cancel my membership at my request so this charge for September remains my responsibility.

07:48 AM | Michael Hubbard: If the gym can't cancel my membership and they contacted me that it was cancelled how is this MY repsonsibility

07:51 AM | Roxie from Active&Fit Direct: I am happy to assist you with your inquiry and we apologize for the inconvenience. When you enroll into Active and Fit Direct, and then decide to cancel, you cancel on the Active and Fit Direct website, the fitness center does not advise us when members cancel. You log in, chat or call us to cancel. That is how you stop the billing that you initiated with the program. You are not being billed by the fitness center. That is how it is the members responsibility.

07:52 AM | Michael Hubbard: I am 73 years old and my wife entered hospice 6 weeks ago. Admittedly I took what I perceived to be the easiest way to end this membership. You partner with the gym and they told me it was cancelled.

07:52 AM | Michael Hubbard: YOu are being unreasonable.

07:54 AM | Roxie from Active&Fit Direct: Once again we apologize for the inconvenience, but we advise how to enroll and cancel on the terms and conditions when a member enrolls and we are very sorry to hear about your spouse. Those conditions are also advised on the checkout page.

07:54 AM | Roxie from Active&Fit Direct: Is there anything else I can assist you with today?

07:55 AM | Michael Hubbard: I know I am nothing to you and I know that this is only $38.00 to me but honestly, this is ridiculous. I hope to do everything in my power to share my story on your website, google yelp etc.

07:56 AM | Michael Hubbard: word for word.

07:56 AM | Roxie from Active&Fit Direct: We understand and are very sorry for the confusion it has caused.

07:56 AM | Roxie from Active&Fit Direct: Thanks for reaching out to us today. It has been a pleasure assisting you. If there's nothing else I can assist you with today, I wish you a great day ahead. Take Care!

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Exported from Active&Fit Direct on August 22, 2025 at 07:57 AM America/Los_Angeles time PDT (GMT-0700)

I signed up for Active&Fit Direct through Amazon’s internal employee perks. On paper, it looked great: access to multiple gyms under their “standard plan.” Reality? Completely different.

I visited two gym locations listed on their site and made four attempts to use my membership. Each time, staff and even managers had no clue what Active&Fit was or how to process a membership. The gyms were listed as participants, but in practice, I was treated like an unpaying guest.

When I reached out for help, their AI phone system trapped me in loops. It took multiple tries of saying “Customer Service” just to get a human on the line. When I finally spoke to someone, they refused to issue even a partial refund, despite me paying for a month and not being able to use their service once.

Active&Fit Direct is falsely advertising gym partnerships they can’t deliver on, and their customer service is set up to avoid accountability. I’ll be escalating this within Amazon as well, since employees deserve to know how this company operates.

Avoid this service. It’s a waste of time and money.

Where to begin? Paying for membership, denied membership with excuses “birthdate and zip code” must match… but they still keeping money as they tell you they’ve denied the gym monies owed for membership. The site incorrectly displays birthdate. CSR knows nothing. Asked for supervisor. Supervisor knew less than first rep. Straight-up ripping veterans off. Incompetence. Bait and switch business practices. Not honoring gym memberships yet still keep taking the monthly membership fees from my account for said memberships? Whoa. This company fleeces your bank account and gives you nothing but a runaround in return.

Make sure you cancel 30 days before you decide you are going to have an injury or cant go to the gym or if you decide to go directly through a gym because THEY DO NOT DO REFUNDS! Even if they can see you aren't going and you ask for a refund within a 1 day of starting and billing you are out the money. I MISSED THE CANCEL BY A DAY!!!! They refused to refund.

This company won't take a gym listing off their page after the gym had repeatedly asked them to remove them from their site for well over two years.

I had a frustrating experience with this company after canceling my subscription. Despite my cancellation at the pilates studio, they continued to charge me a monthly fee for an entire year. I've reached out for a refund, but their customer service has been unhelpful and dismissive. It's disappointing to see a company prioritize profits over customer care. I would not recommend active and fit due to their lack of accountability.

Very poor customer service. I was excited to enroll in O2 fitness from their portal, but when I went to the gym, the gym has discontinued working with them. However their portal still shows that the gym is in network. After 1 week of figuring out whether they really have this gym under contract, it turns out they don’t. But they are not refunding the money. Each time I call, they raise new tickets for refund, call the gym every single time to confirm they are not accepting active&fit, and telling me they will get back to me. But no updates, no refunds. Every time I call them and try to explain this, it takes an hour because all of the reps are highly incompetent. Took 4 months to get my refunds. It’s a shame because I joined via my employer. Plus their discounts are not that great. For planet fitness, they are charging $28/months, but instead go with PF directly since they do $15/month for 1 and $25/month for 2. I have wasted a couple of hours and had to do a lot of escalations just to make them refund me my money.

They want you to cancel 2 months in advance. Otherwise they will charge you the next month

It appears my experience mirrors that of many others on this site. I signed up with this company to receive a discounted Orangetheory 8x/month membership and had what I thought was a simple question: Can I upgrade to unlimited, and what is the cost? Unfortunately, that seemingly straightforward inquiry turned into a frustrating and time-consuming ordeal.

To begin with, contacting them is unnecessarily difficult—there’s no email address listed on their website, no contact form, and no chat option. I had to call in, wait on hold for an extended period, and only then was I finally given an email address.

I first reached out via email in May but received no response. After following up to ask for a status update, I was met with an unhelpful and surprisingly dismissive reply. Not only was the tone unprofessional, but the information they provided was inaccurate and referred to a completely unrelated conversation from March. Despite my continued efforts, my original question still hasn’t been answered, and this has dragged on for several weeks.

At this point, I’ve contacted my gym directly and will manage my membership through them moving forward. As others have noted, the minor savings are simply not worth the hassle. The customer service experience has been extremely disappointing, and I hope the company takes this feedback seriously but I am sure based on other reviews, they wont.

Don’t do it! You will get screwed. They are sneaky and rude too. It’s just a matter of time before a class action law suit.

THE WORST. I signed up with the program because of it's relationship with AARP. Trusting that AARP would have vetted any business they promoted. Active and Fit charged me two months for one month and a few days. Telling me because I signed up on the 23 of the month and opted to started that month it counted as a full month. And I could have opted to start the following month. WHAT?