Abercrombie & Fitch Anmeldelser 

Would rate 0 stars if I could. My order NEVER arrived, I have a Ring doorbell to prove it was never delivered. After initially reaching out, Abercrombie initiated replacement order, but CANCELLED it the next day, saying they have no responsibility over packages once they leave their distribution center. Thankfully I was able to report the charge with my bank who refunded my $120 after Abercrombie refused multiple times. Such a shame because I was a very very loyal customer to Abercrombie prior to this and now not be returning. Absolutely disgusting that a company would treat their customers this way.

Ponte el jersey la primera vez y luego tiralo, a la que lo laves ya no sirve para nada, se llena de 'pelotillas', se deshace literalmente, la peor calidad que he comprado nunca y a un precio desorbitado, la ropa del mercadillo tiene mejor calidad

je ai rarement vu un service client aussi mauvais et peu professionnel dans la relation client, à toutes mes questions la réponse était « euh….. je ne sais pas… euh… » pas d infos sur ma commande, les stocks… tellement mauvais

I don’t know what happened to the quality control at Abercrombie but it’s basically non existent. Placed an order for five things. Three arrived defective and one was not at all what I ordered. Their clothes used to be pretty decent, but now it’s ALL absolute garbage. The sewing is crap and the seams fall out, the sweaters pill, and the fit is ridiculously all over the place.

Unmöglicher Kundenservice. Ich habe vor 3 Monaten eine Hose für über 80€ im Laden gekauft, wessen Naht sich am Hosenbein völlig aufgelöst hat. Nach Rücksprache mit dem Kundenservice teilte mir dieser mit, dass ich die Hose zurücksenden kann, allerdings die Kosten selber trage und die Hose in die USA schicken soll ?! Für mich völlig unverständlich eine so teure Hose, mit einer wirklich schlechten Verarbeitung zu verkaufen, gleichzeitig die Rücksendekosten in einen anderen Kontinent den Kunden bezahlen zu lassen. Von den Emissionen ganz zu schweigen, denn die Hose kann man auch in Deutschland käuflich erwerben.

I placed an order for five items totaling almost 400.00. One of the items, a 90.00 pair of jeans, were not in the shipment, instead it was a pair of HOLLISTER SWEATPANTS. ABERCROMBIE refused to replace or refund. Disputing with my credit card company. Terrible service

Awful customer service! I received a few incorrect items in my order. After seeing this, I contacted customer service and was told to return them back for a refund. I did exactly that the same day and didn't receive a response for 2 weeks first. I reached out again and was told that this situation had to be transferred to the relevant department. I place this order on September 12 and it is now November 29 and I still have not received my refund. I spent over £300 on this order and they have just stolen it. Be careful when placing orders with this company as their customer service is awful!

I purchased the A&F Pullover Hoodie and was initially thrilled with its style and comfort. However, I noticed that after just a few washes, the fabric began to fade noticeably, which was incredibly disappointing for a product at a $70 price point. Hoping to resolve the issue, I reached out to customer service, and they exceeded my expectations from the very start.

The representatives were responsive and genuinely helpful. Initially, they suggested I return the item to the post office, but I explained that I had been unwell, which caused some delays on my end. They were understanding, ultimately offering to replace the hoodie entirely. To my surprise, the replacement arrived within just one day, making the experience seamless and hassle-free.

I decided to buy some fierce by Abercrombie as I had not had or used this cologne for a long time and the memories were all good it had a strong all day lasting fragrance. However after spending my hard earned money, I immediately noticed the scent was nothing like it used to be. Previous it was a strong lasting scent. Now it is extremely mild with no last at all. a complete waste of time and money, Definately would not recommend,

Purchased a bottle of Fierce cologne from Abercrombie.com on 10/29/24. Received the bottle and upon inspection found that the contents had very little to no fragrance. Just an alcohol scent. I have been using this cologne for twenty years so I know how it should smell. I compared it to the contents of my old bottle and the difference was stark. Chatted online and told the rep about the problem. Was informed they would send another bottle and not to worry about sending the bottle back. Was a bit shocked that they did not want to test the product for quality control. Received the second bottle and inspected it and found it to be the same as the first. Only an alcohol scent and very faint fragrance, nothing at all even close to my old bottle (three years old). I even took the new bottles to a local department store that sells colognes so they could give their opinion and their opinion was that the bottles were old or had never been produced with the proper amount of fragrance. The second bottle they sent contained the exact same lot number that the first one did. I would have thought they could have at least tried a different lot number when sending another bottle to me. Went online and chatted again to inform them about the problem and they apologized and told me that they would refund the purchase price. I asked them again didn't they want the bottles for testing and was told no. After posting a review of my experience on the BBB website I received an email from Hollister Customer Service asking me to send the bottle back at my expense and that they would then issue a refund. They said they would refund the shipping cost via a gift card. I do not want an gift card as I have no intention of patronizing this business again. I refuse to pay to have the bottles (the ones that they did not want back after asking two different reps) sent back to them. There was a prepaid return label in the box that I will use to return the bottles. So disappointed.

Horrible service. Order never arrived!

Ordered a $250 package that was delivered to the wrong address my OnTrac. A&F refused to help and sent me to OnTrac. OnTrac refused responsibility. After hours on the phone I’m out 250 bucks and the package never arrived. Worst service I’ve ever experienced from working with a clothing company. Go in store or RISK WASTING YOUR MONEY

I don’t understand the negative reviews. I received my package within 2 days (including a retour label). Really good quality clothing with a great fit.

Absolut unterirdischer Kundenservice! Ware bei Bestellung mit Kreditkarte gezahlt und der Betrag wurde direkt eingezogen, die Ware wurde allerdings nicht verschickt. Stattdessen hätte es wohl ein Problem mit der Bezahlung gegeben, obwohl der Betrag bereits abgebucht wurde! Drei Wochen später ist die Ware immer noch nicht da und der Betrag wurde nach erneuter Eingabe der Zahlinfos erneut abgebucht!! Könnte eventuell eine Betrugsmasche sein, der Kundenservice hilft jedenfalls nicht wie versprochen weiter und melden tut sich auch niemand!

Ik heb de allerbeste ervaring met de klantenservice van Abercrombie. Ik had enkele vragen/problemen betreffende een retour en omruiling. Je kan vragen stellen via Whatsapp en krijgt snel reactie. Ze denken heel erg mee en zijn ontzettend vriendelijk. Alles was erg snel opgelost. W.b. producten ben ik erg te spreken over de jeansbroeken, zeker een aanrader.

sent my order to the wrong place. Took them 13 days to respond with an actual solution. Ended up just asking for a refund because I couldn’t waste anymore time trying to get a solution from customer service. Basic e-commerce functionality just isn’t there. Go in store or elsewhere.

Interesting, I have called numerous times regarding my refund and never get a response back, no email, no phone call…guess this is why! Don’t shop here!! This man is a pedifile!!!

Look him up “Mike Jeffries”

I ordered from this webside: abercrombie.co.no. Just want to warn others since I tried to check with trustpilot at couldnt find anything about the webside. Hope abercrombie will make sure that webside gets taken down, and report it to the police. I really thougt it was the norwegian version of the webside. I will do it as well as I paid over 1000 kr for the order a month a go I never got.

So I ordered the same size as I normally buy and it was huge. No return label in parcel. Went online to do a return. Only option said I had to have a printer. I don’t. Spent 30 mins on chat to be told that option will generate a QR code and it will be fine. So back on website. Only option was a refund. I wanted an exchange. Back on chat. After 30 mins. Was told they had an issue their end and to try again later. So a waste of an hour and I had to put my dinner in the bin as I burnt it. I wasn’t expecting to waste an hour trying to sort a return. A label included in the parcel would have saved me an hour of my life I will never get back and wouldn’t have cost me my dinner!! Chat kept saying wait 3 mins. Obviously helping other people at the same time. I won’t be buying again from them. Just cost me money for nothing.

WHY CANT YOU JUST INCLUDE A RETURNS LABEL AND RETURN OPTION FORM IN PARCEL???

Would save a lot of time and what if you don’t have a clue about QR codes - the older generation.

This system is damn right time consuming and frustrating. Who does it help? Not me.

You cost me an hours data on my mobile. My dinners in the bin. I’m no further forward.

Cheers!

And they are deducting postage costs from refund. I’ve already paid out for it to be delivered. If your sizing was standard I wouldn’t have to return this. If I’ve 7 hoodies in L. Why is this top absolutely massive!

Now to make things worse. I cancelled the return to try and get the exchange option and now I can’t do anything. Chat told me to do that. It’s as if that’s now final. Because I did that. I can no longer start a return. So I’ve wasted money I didn’t really have on a top I can never wear. Consumer Rights. I WANT A REFUND OR EXCHANGE!

I ordered something on Sept 25th for expedited shipping to arrive on Sept 27th. It never left the shipping facility, and never arrived at my house. I have contacted customer service twice, and both times they said their team of specialists will reach out via email, but no one has. They refunded me for shipping, but I would love for my $300 worth of items to arrive at my house!!