Abercrombie & Fitch Anmeldelser 

Not only do they charge for returns, but you also have to print your own return label. I will never order from them again. Ive been standing at my printer for 20 mins to get it to work just to return my items. Why not just provide a returns label?

Sobald du einen Artikel retournierst, musst du bei deiner Erstattung immer -10€ rechnen. Das ist eine Frechheit für einen solchen Großkonzern.

They sent me some T-Shirts and the sleeves are random lengths. I paid for the postage but now I also have to pay for return postage on faulty items. I will not be buying from A&F again.

Do not buy from A&F until they part ways with ontrac delivery service. OnTrac is an absolute SCAM and is filled with incompetent delivery drivers and customer service…. IF they are real people and not bots. A&F customer service won’t be able to help you either if you’re having trouble with your delivery. They will tell you the only thing they can do is wait until OnTrac returns the package to them to process a refund… YEAH RIGHT. HUNDREDS OF DOLLARS DOWN THE DRAIN

Ik heb een paar keer wat besteld bij Abercrombie & Fitch, maar heb eigenlijk altijd een probleem gehad met de levering. Erg irritant, maar gelukkig bieden ze prima service. Ze reageren snel en ik heb vanwege de problemen korting gekregen. Erg netjes afgehandeld en ben blij dat mijn kleding uiteindelijk alsnog binnen is gekomen.

Compras en linea en MEXICO y despues resulta que todo lo que se pide en linea viene de EU y ademas de lo que pagas de envio DHL te exige las tarifas aduanales a cambio de tu pedido que son cerca del 30% del valor
Y cuando reclamas entonces te dicen que esta en sus politicas, las cuales no aparecen nunca durante la compra solo al reclamar te las mandan

Worst company I have ever seen. I purchased over $700 in men’s clothing young men’s clothing set $205 back and I was going to just exchange But after this fiasco, I will never purchase another thing for them and I would Encourage with teenagers that love this kind of clothing purchase from them. It is a horrible.

I wanted to right this review because the item I had seen on Google was only from this company. There’s sooo many bad reviews and I did think twice about ordering however I made my order late Saturday night and it arrived today with Royal Mail. It’s perfect and sooo happy that it actually arrived 😂 thank you

Nou laat je niet vergissen door de mooie dingen die je ziet op het internet van Abercrombie want ik heb jeans besteld voor 80 euro waar een nare streep op de pijp zit ik heb het 5 keer aangegeven en ik ze liegen tegen me dat dit hoort op de broek, nou heb ik alle foto’s bekeken en geen enkele broek heeft dat! Ze willen je nergens mee helpen ookal geef je aan wat de situatie is!

It takes them 23 days to pack an online order. Please do not order online and just go to the store if you need to purchase from them. I asked about my order on 4th day and they said its will be shipped in 23 days!!?? Can you believe it? I can't. I wanted to cancel my order and they also refused my request. I'm frustrated. I have seen no big company ships this late. It's a joke. I will never order from here again.

I paid for an item and never received an receipt of purchase to be able or to track my purchase. And the apparently can’t pick up my order as well. Took my money for no goods!!!! Absolutely fraud!!!!

Definitely give them a call instead of chat. Best experience with customer service was over the phone, with Ellen. Ellen took the time to understand my problem and provided a fair resolution and was efficient. We didn’t need a future discount or to be sent out a new item. Just wanted to receive a fair resolution for AF and us.

On the other hand Jane from chat, seemed like she just wanted to get you off her chat.. she mentioned that she had multiple chats going. Despite being swamped with chats you shouldn’t make your customers feel like you don’t care about their situation.

I have had two orders lost by the delivery company ontrac and Abercrombie continuously uses them even though they are unreliable and sketchy. Ontrac has delivered two orders to the wrong address and has cost me hundreds of dollars. I refuse to ever patronize Abercrombie again and will deactivate my account.

This company is a crook. 😔
I’ve been a loyal customer for over a year. Spending thousands with the company. I mainly purchase from their online store, and had no issues with getting packages delivered, until recently.

I had a package go missing. They use a weird tracking courier service called “OnTrac” which I have never heard of before. For a large corporation like Abercrombie’s, wouldn’t they use a reputable shipper like Fedex, UPS, USPS, etc??? Anyway…. I did my job which was to track the package and notify Abercrombie of a missing package in a timely manner. They are refusing to reimburse, or redeliver, and told me to take it up with OnTrac.

OnTrac is also giving me the run around and telling me to take it up with Abercrombie. What AWFUL business practice. To a loyal client who has spent thousands and never complains?

By the way, if anyone is wondering. I ship all my packages to my business address. The safest address I can think to send it to because I don’t have neighbors. Just a front desk that I PERSONALLY manage. So the package can, and only would have to be, delivered INSIDE my business when doors are open, directly to ME!

So sad that I will have to stop shopping here because the company has unfairly stolen my money. I’ll be pulling out my stocks from this company too. I can’t support a huge retailer who takes advantage of their clients. This company used to be known for being a huge bully, and looks like they still are. 😔

Great company good quality clothing and always deliver on time. Well done !

Beautiful clothes came really quick

Have placed many orders over the years. Always quick to deliver. But when I asked to return an item (for the first time ever), I find out that the only way to return an item in Greece is to take to UPS which is located near the Athens airport.... Online chat support first suggested I return the item to any US store.... Then they suggested I take it to any other carrier and pay for all return fees. You expect me to return an item paying 20% of its value out of my own pocket? While you have no provision for your clients who do not happen to be based near the Athens airport in Greece??? Email support also unresponsive for days.

UPDATE: Had to contact them again. Once again they only suggest I use any other carrier and not even offer to pay for the shipping costs. It's a joke given I've placed multiple orders over the years and never returned an item before. They only care for money and have lost all credibility post discrimination scandal

Do not order from Abercrombie & Fitch unless you want to risk losing your money. We returned an item due to poor fit a month ago. They keep delaying the refund and we are on the 3rd delay. It seems we may have to go through the credit card company to get the money back and even they are reluctant due to Abercrombie saying they will refund. They just never do. They have become a very shady business. I would give them a zero if I could.

Ik heb recent een bestelling geplaatst op de website. Na aankomst van het pakket kwam ik al snel achter dat het bestelde flesje parfum leeg was. Ik heb meerdere keren contact opgenomen met de klantenservice. Deze hebben mij belooft een nieuw flesje op te sturen maar daar is helaas niks van gekomen. Vervolgens werd mij verteld dat het parfum op was en dat ik mijn geld terug zou krijgen. Inmiddels zijn wij al 1,5 maand verder en ik heb nog steeds niks ontvangen. Slechte klantenservice ik zou het niet aanraden om hier te bestellen na deze verschrikkelijke ervaring.

I have recently been ordering online as there is not a location near me. The items did not fit so I returned them and despite having the shipping confirmation that the items were returned by purolator I did not receive a refund. After reaching out and much back and forth they finally issued a refund.
I ordered something else a couple weeks later, once again needed to be returned for sizing, had confirmation of the item being returned but did not receive a refund. I reached out and was told to wait 10 days for processing, more than 10 days have passed and still no refund. Do they think people are not going to check their accounts and they can just freely keep the money? If you have returned an item, ensure you actually get your money back!