23andme Anmeldelser 

Could not work with saliva sample. Will not send new kit or refund me

I love the quality of the pieces! It’s a beautiful puzzle and brilliant colors.

23andme has been one of the greatest wastes of money I have ever experienced. I sent in their kit pricing at over 100+ dollars and after over 2 months the process hasnt moved beyond where it should be. When I message them I am told to be patient, save your money and go to an actual reputable buisness for this kind of process. 23andme is nothing more than a scam company and if you fall for it you will look just as foolish as the rest of us. Save your money people

In general all is pretty good. It took a while to learn to navigate the website. The update on Version 7 was very much appreciated.

I’ve been waiting nearly two months now for results and it hasn’t even passed the first stage of the DNA processing, I’ve emailed multiple times and they say ‘we’ll get back to you in 1-2 business days’ which they don’t. Quite an expensive service and the estimated date for my results just keeps getting pushed further and further back, I’ve had no update on the stage my DNA is at since Feb 11th. I completely understand these things take time, but at this point, I find it unlikely I will get any results from them.

This is a follow up to my mother's review. 23andMe replied to her and provided the number to call, however they don't answer. I've called countless times and I get no response. I was gifted a 23andMe last year and I was given a year free subscription. I not only ended the subscription before the date was up, but I deleted my account. Why am I still getting emails and newsletters from them if I've deleted my account and why hasn't my money been returned? They fraudulently used my card on a subscription I ended. It needs to be fixed and still hasn't been fixed.

My daughter and I canceled our accounts with 23andMe last year after they announced that they were going to be filing for bankruptcy ,and another company was going to be buying all of the DNA information.
I continue to get emails from them asking me to log in and edit information personal information answer questions of course I don't respond but I think it's unusual because supposedly they're not in business anymore.
I'm writing this review because we have recently reached out many times to this company with no response as I said both my daughter and I have removed our accounts however recently 23 me a subscribed my daughter to a year subscription without her permission she's never had a subscription with them before and the one she had prior had been a gift from someone else so without her permission they charged for $70, they used her card on file that they had requested from her over a year ago, which at the time had I have known I would have told her not too. We have been unable to get a response from any of their team members and or company response she has had to cancel her credit card and now they're going to have to dispute because how do you purchase a subscription for a company that supposedly bankrupt and that you no longer have an account with?

Received this as a gift for Christmas, sent off my sample on 28th December, my sample has been stuck in the queue for DNa extraction since 21st January, it says it’ll be done in 1-2 weeks but it’s now March and it hasn’t moved. I contact 23 and me but it’s not resolved. Very slow considering we get an annual plan included in this, I hope this starts from the day I get my results NOT the day I sent off the sample!?

I've been a customer for years. About one year ago, I upgraded my plan and have been impressed with the detailed reports and the behind-the-scenes work this company does on behalf of its customers. The information provided is useful and fascinating. You can learn about yourself and the history of the world in one sitting.

So they were careless with people's data and got hacked and went bankrupt, and now they make it impossible for legitimate customers to log into their accounts, and they make you pay for everything a la cart basically.

Worst decision ever. I submitted my DNA the same time as my husband's DNA and they have yet to give me any results. My husband has had his results for over a month. I chatted with them online. They refuse to refund me. SCAM!!!

After 23andMe told me to call their customer service line, it was still the same result. Still a total scam!

I’d like to reiterate that I called your customer service number and explained the issue and all that happened was that one of your customer service representatives read from a script saying that he cannot help me. When I asked to speak to a supervisor, he said that supervisors are not available by phone and that’s someone would email me. I have yet to hear from a supervisor. At this point I just want to refund and for you to throw out my dna sample.

Update -- since I posted my recently updated review, I have not heard from 23andMe. When I called the customer service number, i was told that a supervisor would email me. They havent emailed me yet. Terrible service. 23andMe-- if you are reading this, please destroy my DNA sample.

I sent my test kit 2 months ago and is still queuing for DNA extraction. It’s been queuing since 21st January. This process was supposed to have been completed in 1-2 weeks and to date (over 1 month on) is still queuing.
No contact from the company with any explanation or apology. Very poor service.

Company takes too long (over 2 months). You should use a competitor

I purchased a 23andMe DNA kit with Ancestry add-on as a Christmas gift in December 2025 (approximately £150). What followed was a masterclass in predatory business practices and utterly disappointing results.

PAYMENT CARD HOSTAGE SITUATION:

After paying £150 upfront for the kit, 23andMe refused to provide access to the results unless I added a payment card for their "premium subscription." The results were already paid for, but they held them hostage until card details were provided.

When I later requested removal of my payment card details in January 2026 (the account holder was no longer in contact), 23andMe REFUSED unless a replacement card was provided first. Think about that - they will not delete your payment information from their system unless you give them different payment information. This is a clear violation of GDPR right to erasure and a deliberate retention mechanism to ensure ongoing subscription revenue.

I was forced to cancel my credit card entirely in February 2026 to prevent unauthorized future charges.

USELESS ANCESTRY RESULTS:

After all this hassle and expense, the ancestry results were laughably vague and completely useless. Despite paying extra for the Ancestry add-on, the best they could offer was "possibly Moroccan" - hardly worth £150 for such non-specific information that provides zero actual insight into family heritage. The recipient was utterly disappointed and felt the entire experience was a waste of money.

REGULATORY COMPLAINTS FILED:

I have filed formal complaints with:
- Information Commissioner's Office (ICO) for GDPR violations
- Financial Conduct Authority (FCA) for improper payment data retention
- Trading Standards for unfair commercial practices

AVOID THIS COMPANY. They employ dark patterns to trap your payment details, provide worthless results even with paid add-ons, and refuse to delete your personal financial data when requested. There are better DNA testing services that don't hold your payment information hostage and actually provide meaningful ancestry information.

I sent my sample on 2nd January 2026. As the postal address was in the UK I expected a reasonable turnaround time. I hadn't known that from Bedford (UK) it would be shipped to the US.
Looking at the app on 9th February it said my sample was 'In queue for DNA extraction' with results expected 11- 25 February. On 16th Feb the app said 'results expected 18- 25 February'. On 18th Feb ' Due to a high volume at our lab processing is taking longer than usual'. But I was already in the queue, so what has happened to cause this apparently new delay?
I purchased an annual subscription which is rapidly evaporating. Not at all happy, in fact feeling a bit scammed...
23andMe - please don't give me a USA number to call - you sell in the UK and should be providing local support.

I am responding to the response provided by 23andme to my Trust Pilot review.

I am completely disappointed in how this has been dealt with. I did what was asked of me back in 2024/2025-

Get charged again- reach out an notify them and am told the same thing. To BAD.

I am reporting them to the BBB for unscrupulous renewal practices-

This is now an accounting nightmare. My financial accounts are locked down. The charges going through an inactive account, and now I have multiple over drafts. All over a subscription that I canceled over the phone.

Emails were going to spam- so I did not get the notification that It was coming up for renewal. (I canceled it, and removed the contacts from my email.. why would I be expecting a charge for something I cancelled.)

Telling me to call, and get stuck in the IVR loop- and when I do get someone, refused to transfer me to a supervisor is totally unacceptable.

My Paypal account is now locked, and since I am not in the states currently, I'm SOL.

VERY VERY dissatisfied. This is not an example of good customer service. DO NOT SUPPORT this business.

They received my sample December 22, 2025. It's now February 14th, 2026 and still have not received any results.ita been nearly 8 weeks since they received my kit. Honestly pretty disappointing turn around time considering they received it before Christmas. Can't recommend service since they have postponed my results twice now and have updated it with "results will be ready soon". That was a month ago. I figured since I got my kit in before the holiday it would mean I wouldn't get caught with a slow que with the people that got it as a gift and shipped theirs after Christmas.....I was very wrong. Hard to recommend service since I also did one with Ancestry.com and they received my kit on January 9th and I received my results back 3 weeks later. I'd just use Ancestry.com if your looking for an extensive detailed and timely returned result.

I ordered my kit on November 12 2025.
I received the kit the next week and sent it back the next day.
It's now mid February 2026 and despite being constantly given dates for the results ...nothing. They're now saying the results MAY be ready in mid march ( they said they'd be ready in Jan and then Feb). Obviously in March they'll change it to April then May etc etc.
I feel like I've been scammed ...mugged. Do not use this company. That's all I can say.
And 23 and me don't tell me to phone you ...I'm not spending more money on you.

The information is just right for us non-scientists to read and understand. I like the deeper questions about my lifestyle that may be a cause of increased inherited disease probabilities. The results are shown on a line or graph to indicate where you are in relation to the studied population and what you should talk to you doctor about. Very practical summaries of results.