The customer support is brilliant. I have just spent almost an hour with what was a very confusing issue, to do with Microsoft 365. Valentine, the online agent who helped me, was extremely patient a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a few issues I needed to sort and not being very savy, Iona helped me through - even though it took ages (my fault) - and remained very pateient with me seeing everything right through to resolu... Vis mer
Troublesome email server to connect with Outlook. Lots of people have issues and 123reg just say it is a local problem. I turned off firewall and tried all sorts of settings but it will not connect... Vis mer
I didn't know how connect my domain with my website. They have a bot that can talk to you naturally and understand what you ask, it helped me moving forward until we hit a problem it couldn't resolve.... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Whether you need websites, domain names, email hosting, marketing tools or more, we have a selection of affordable, easy-to-use and jargon-free tools to help get your business online and grow it further.
Skrevet av virksomheten
Expert customer support
Committed to the highest level of service
With over 20 years’ experience, our knowledgeable support staff are on-hand to assist with any queries you have.
Kontaktopplysninger
123 Reg, Studio 4th Floor, Parts C&D At East West, Tollhouse Hill, NG1 5FW, Nottingham, Storbritannia
- www.123-reg.co.uk
3,8
Bra
22k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
continual Email issues due to 123-reg IP reputation
The company manages the day-to-day problems very well - but we rely on them for emails - and repeatedly get emails returned due to their shared mail server being 'rate limited due to IP reputation' which they acknowledge but refuse to address.
They recommend switching to a different mail server which they sell at a cost which isn't economically viable for us. This is an ongoing problem - not a one-off.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hello Russ,
Thank you for taking the time to share your feedback. We're sorry to hear about the email delivery challenges.
While a hosting server is not specifically designed as an email-dedicated server and may occasionally face delivery limitations, we want to ensure you have a solution that works well for your needs.
If you continue to experience these situations, we encourage you to reach out to our Care Team who will gladly help explore alternative options that align with your requirements, suggest configuration adjustments or look into other solutions that could improve your email deliverability: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
123Reg took over the provider I was…
123Reg took over the provider I was with for many years. Was shocked at how expensive it was at my first renewal with 123Reg, silly fees and additional things required I’ve not needed to pay for before. The prices you see are not what you pay, expect VAT and fees on top.
Like others have mentioned, it’s incredibly hard to transfer away so I had to renew to avoid losing my domains before the deadline.
16. november 2025
Anmeldelse skrevet uten oppfordring
Extremely poor support service
16. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi David,
Thank you for reaching out and sharing your concerns. We are sorry to hear about the unsatisfactory experience.
To better understand the situation, I would love to take a closer look and see if there is anything I can do to help you. With that in mind, I have sent you a request for further account information.
Best regards,
Vera
Intentonally makes it hard to tranfer…
Intentonally makes it hard to tranfer domain away and auto turns renew on
16. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hello Luther,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you’ve experienced with your domain.
We strive to make all our processes as straightforward as possible for our customers. For domain transfers, we have detailed instructions available here: https://www.123-reg.co.uk/support/domains/transferring-a-tld-domain-away-from-123-reg-co-uk/; https://www.123-reg.co.uk/support/domains/transferring-a-uk-domain-away-from-123-reg-co-uk/ to guide you through each step.
Regarding autorenewal, this feature is designed to prevent accidental domain expiration, but we understand preferences vary. These settings can easily be changed through your control panel at any time.
If you're experiencing any difficulties with either process, our Care Team would be happy to assist you: https://www.123 reg.co.uk/contact/
Best regards,
Vera
Absolutely appalling customer…
Absolutely appalling customer "service", one minor request and they didn't even look for a way to do it just fobbed me off with a copy and paste excuse. Useless will never use again, 0 stars if possible. Go to someone who has some customer service in place
14. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hello Dan,
Thank you for reaching out and sharing your concerns. We are sorry to hear about the unsatisfactory experience.
To take a closer look, I have sent you a request for additional information. Once provided, I'll be happy to investigate this and see if there is anything I can do to help.
Best regards,
Vera
Stop harassing me to renew 😡
We had a website for a few years then closed it, didn’t renew the domain!!!!!
Since then EVERY day I get around 7 emails telling me to renew.
I don’t want to renew it’s been cancelled, stop harassing me to pay to renew 😡😡😡😡😡😡😡
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hello,
Thank you for reaching out and sharing your feedback. We are sorry to hear about the unsatisfactory experience.
As part of our standard practice, we send these emails to ensure customers are well informed about the status of their products, and to help prevent any unintentional disruption to their services. Using the email address where you receive these messages, you could try to log in to your account to update your preferences or terminate the account entirely.
If you need any assistance with this process, our Care team will be happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
I own a website from the early 1990's…
I own a website from the early 1990's when it was a much simpler process. I moved some years later to host with 123 Reg not under that name then. I have in the process of years become old and not really up to speed with modern hosting.
Throughout the years staff have always helped me beyond I imagine entitlement. I used it to obtain my emails through name@site which functioned lifting them through Thunderbird. in recent years I have had problems sending emails and it finally would not function at all on my smartphone completely.
A most helful member of staff Vlad talked me through the whole process of creating Microsoft Outlook.office email, and migrating my website to more secure server and creating security. This for someone over 70 with no help would have been impossible. This has given me the ability to move into the future for another while.
Vlad made an old man very happy, taking one more stress of my shoulders, simple to many but a life saver to myself.
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi James,
Thank you so much for your wonderful review and your five-star rating. We’re so happy to hear you had a good experience with Vlad from our Care Team and that he was able to help in setting up the best options for your needs.
If there is anything else that we can do for you at all, please feel free to get in touch with us and we will be more than happy to help you: https://www.123-reg.co.uk/contact/
Best regards,
Vera
Fantastic phone support
After an absolute nightmare dealing with past domain providers, I am very pleased that I have switched to 123reg. I have no real knowledge of domains at all and their customer service has been top notch, really helpful and kind phone reps (I have called three times about separate issues/queries) who have sorted out my problems super quickly, whilst being very willing to explain the process so that I can understand more for next time. I also got through to someone within one ring each time - unheard of these days! Thank you so much, would recommend to anyone!
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hello Angela,
Seeing that you had a 5-star experience is the best thing we could hope for. Thank you for taking the time to share your thoughts with us, and for passing on your kind words about your experience with our Care Team. I am thrilled to hear everything went well.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Elena was extremely helpful and sorted…
Elena was extremely helpful and sorted out my issues with ease.
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Helen,
Thank you for your review and feedback. It is good to hear that you had a great experience with our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Elena was quick and professional when…
Elena was quick and professional when dealing with an issue we had, would defiantly recommend 123 Reg
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi James,
Thank you for your review and feedback. It's wonderful to hear that you had such a positive experience with our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Patience of a saint
Elena was very patient and helpful in getting me get a number of issues sorted.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Stephen,
We are grateful for your review and feedback. It is wonderful to hear that you had a great experience with Elena, from our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Great service, from a real person
Having had an issue with my business email addresses, I was helped by Elena who was very patient and assisted greatly.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hello Yvonne,
Thank you for sharing your review and for passing on your kind words about your experience with our Care Team. We are very happy to find out that everything was sorted out.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
ALEXANDRA
ALEXANDRA, MY GUIDE, UNDERSTOOD MY PROBLEM AND GAVE ME A PROMPT SOLUTION. GENERALLY 123-REG IS A VERY PROFESSIONAL SERVICE. I HAVE BEEN WITH THEM FOR SEVERAL YEARS.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi there,
Thank you for giving us an excellent rating. We are more than happy to hear that our guide, Alexandra, was there for you and helped you resolve your query quickly.
If there is anything else that we can do for you at all, please feel free to get in touch with us and we will be more than happy to help you: https://www.123-reg.co.uk/contact/
Best regards,
Vera
Alexandra talked me through all the…
Alexandra talked me through all the steps needed to repair my email. She was knowledgeable and patient. Very helpful indeed.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hello Maggie,
Thank you for the review and kind words. We are very happy to hear you had a great experience with Alexandra, from our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Good service as usual
Dealt with Alexandra today, she was so helpful with the issue i was having, im not tech savy at all. Never had any issues with 123 reg and theyve always provided a good service.
4. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Niki,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us and we are happy to find out that everything was sorted out.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
I no longer needed my website so I…
I no longer needed my website so I cancelled and closed the account a few weeks ago.
Since then I’m getting several daily emails to re join.
Bloody annoying
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Toni,
Thank you for reaching out and sharing your feedback. We are sorry to hear about your unsatisfactory experience with receiving unwanted emails.
It’s possible you still have an account with us, which could be why you continue to receive notifications. As part of our standard practice, we send these emails to ensure customers are well informed about upcoming renewals and to help prevent any unintentional disruption to their services. Using the email address where you receive these messages, you could try to log in to your account to update your notification preferences or terminate the account entirely: https://www.123-reg.co.uk/support/my-account/how-do-i-terminate-my-123-reg-account/.
If you need any assistance with this process, our Care team will be happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
They promised a lot, but did nothing.
They promised to build a professional website. They sent me beautiful samples that I could choose for my website. Then they showed me two sketches that were far from the one I chose. When I expressed my dissatisfaction, they said I only had two attempts to make changes and unilaterally canceled the order without a refund. In the end, no website, no money. I was able to get a refund through the bank, but they blocked my email. A terrible experience working with such unprofessional people. They promised a lot, but did nothing.
24. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Victoria,
Thank you for taking the time to share your review. I am sorry to hear about the unsatisfactory experience.
To take a closer look, I have sent you a request for additional information. Once provided, I'll be happy to investigate this and see if there is anything I can do to help.
Best regards,
Vera
Great help from Cristian
Company is very responsive when I needed some help with email forwarding. Cristian went through the steps and was very kind and patient making sure my issue was resolved. I am a very satisfied customer!
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Great name - Rubbish customer service
Our website and emails where hosted by TSOHOST for a number of years. It was trouble free and good support. Unfortunately 123Reg took over the company and my website and emails were transfered. Since then I had nothing but trouble with emails beeing without service for days at a time. Support was poor and inconsistant - every agent I have spoken had a different view as to what is causing the problem and every time it was taken as an individual case rather than looking at the whole picture to see that theremust be a fundamental problem. when eventually the last case was escalated their response was in an email requesting to email them details! Hello! the issue is that my emails are not working!
I have lost days of business and hours on the phone.
Despite my MANY requests for a manager to call me so far nobody had bothered to do so.
Yesterday I had enough and desided to part from this useless organisation.
123Reg is about their excellent marketing posing as a leader in the field. Great service until something is not working. This is when you find how bad they are.
I would STRONGLY recomend anybody to look for alternatives.
24. oktober 2025
Anmeldelse skrevet uten oppfordring
Christian was great very helpful
Christian was great very helpful
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi there,
Thank you for sharing your review and for passing on your kind words about your experience with our Care Team. We are very happy to find out that everything was sorted out.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.