The customer support is brilliant. I have just spent almost an hour with what was a very confusing issue, to do with Microsoft 365. Valentine, the online agent who helped me, was extremely patient a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a few issues I needed to sort and not being very savy, Iona helped me through - even though it took ages (my fault) - and remained very pateient with me seeing everything right through to resolu... Vis mer
Troublesome email server to connect with Outlook. Lots of people have issues and 123reg just say it is a local problem. I turned off firewall and tried all sorts of settings but it will not connect... Vis mer
I didn't know how connect my domain with my website. They have a bot that can talk to you naturally and understand what you ask, it helped me moving forward until we hit a problem it couldn't resolve.... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Whether you need websites, domain names, email hosting, marketing tools or more, we have a selection of affordable, easy-to-use and jargon-free tools to help get your business online and grow it further.
Skrevet av virksomheten
Expert customer support
Committed to the highest level of service
With over 20 years’ experience, our knowledgeable support staff are on-hand to assist with any queries you have.
Kontaktopplysninger
123 Reg, Studio 4th Floor, Parts C&D At East West, Tollhouse Hill, NG1 5FW, Nottingham, Storbritannia
- www.123-reg.co.uk
3,8
Bra
22k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I had a very efficient online…
I had a very efficient online interaction with Cristian who helped renew my domain registration.
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Rob,
Thank you for sharing your review and for passing on your kind words about your experience with our Care Guide, Cristian.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Cristian did a very good job guiding me…
Cristian did a very good job guiding me through and organising transfering hosting to 123 reg whilst retaining the email and MX settings.
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Adrian,
Thank you for taking the time to share your experience with us. We are very happy to find out that you got the help you needed from Cristian.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Issues with the card payment
Issues with the card payment, contacted online chat, which put me through to Christian who solved my issue very quickly.
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Jane,
Thank you for your review and feedback. We are happy to find out that Christian sorted everything out quickly.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Could not be a more frustrating…
Could not be a more frustrating service. It regularly asks me for my password into my webmail account for not reason. When I put it in my saved password it's rejected and the loop begins unless I clear my cache. So I'm constantly changing it and am in a vicious loop between my account email and professional email. Will be changing my service as this is now the fourth time! To get anyone online or over the phone equally as annoying. Even had my old IT guy from my old job try to sort and he was totally confused, though did get working.
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hello Margaret,
Thank you for taking the time to share your feedback, and I'm sorry to hear about the difficulties you've experienced with your email.
We aim to provide a reliable service for all customers, and while we value your feedback about these concerns, the situation you're describing might stem from specific settings unique to your account setup.
If you're still experiencing problems, please reach out to our Care Team so we can take a closer look and ensure everything is set up correctly for your account: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Cristian dealt with my issues extremely…
Cristian dealt with my issues extremely promptly and was very helpful.
21. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Jonathan,
Thank you for sharing your review and for passing on your kind words about your experience with our Care Guide, Cristian. I am thrilled to hear everything went well.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Problematic and very slow customer service
I would think very carefully before signing up to 123-reg. I have been with them for about 7/8 years now and I have had many issues with both my website builder package not working as it should do, and with receiving prompt help from Customer Service when I do raise an issue. If I had my time again, I would have gone with a different website provider.
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi,
Thank you for taking the time to share your feedback, and I’m sorry to hear about the difficulties you’ve experienced with your website builder.
We aim to provide a reliable experience for all our customers, and although we haven’t received similar reports recently, customer feedback helps us find areas of improvement, and will share your comments with our teams for further review.
If there still are any outstanding concerns or require further assistance with your website, please do not feel discouraged to contact us, and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Cristian was very helpful
Cristian was very helpful, easy support service
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Emilia,
Thank you for your review and feedback. It's wonderful to hear that you had such a positive experience with our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Had a query today with one of my…
Had a query today with one of my domains. Got through to Christian via chat who was straight on the case fixing my problem within minutes. A great team and fabulous support.
20. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Tony,
Thank you for sharing your review and for passing on your kind words about your experience with our Care Guide, Christian. I am thrilled to hear everything went well.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Taking payments after leaving two years ago.
123 Reg took 47.88GBP from my account for a "Professional Email Individual - New account" even though I took my business elsewhere two years ago. I used online help to arrange a refund, but was surprised that I was charged. I have now deleted my payment info. Make sure you delete all payment methods when you leave their service.
17. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Sarah,
Thank you for taking the time to share your experience with us. I am sorry to hear about the unsatisfactory experience.
Please know that 123 Reg has no intention of keeping any unwanted payments. Automatic renewals are meant to help prevent any disruptions to our customers' presence and ensure its functionality, together with all its other connected services. That said, we always send email notifications to customers about any renewals before taking payment.
If you still need help with any cancellation of unwanted products, please don't hesitate to contact our Care team, and we will gladly help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Lack of technical support and poor attitude
Absolutely the worst customer service experienced when it comes to hosting.
Was forced to move to 123 Reg when TSO Host was bought last year. The support team have no technical knowledge and have to pass tickets on to upper tiers who then take longer than 24 hours to reply to urgent requests.
Support team on chart widget are rude and undertrained - a lack of understanding puts them on the defensive if you ask them difficult or technical questions.
Avoid at all costs!!!
UPDATE: spoke to Hunter who was not helpful at all - our website has been down for 4 business days now without the support we need to rectify.
I have asked for a full transcript of the messages relayed between myself and the support team as well as internal support team chat as information was not being sent on to me. I doubt I will receive this as it will show the incompetence or lack of hands on support. This is what happens when a larger company takes over smaller well served businesses such as TSO Host. Poor, poor, poor.
16. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Andy,
Thank you taking the time to share your review. I am sorry to hear about the unsatisfactory experience and I would like to understand more about what happened.
With this in mind, I have sent a request for more information. Once provided, I'll be happy to investigate this and see if there is anything I can do to help.
Best regards,
Vera
Just the absolute worst
Just the absolute worst. Their portal doesn't work. It won't even let me update my billing info to renew my domain. Can't even change the NS so I can switch to Cloudflare. Avoid.
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi,
Thank you for taking the time to share your feedback. I’m sorry to hear about the difficulties you’ve experienced with domain. We aim to provide a reliable experience for all our customers, and although we haven’t received similar reports recently, customer feedback helps us find areas of improvement, and we will share your comments with our teams for further review.
If you’re still experiencing problems with the renewal or DNS management, please reach out to our Care Team so we can take a closer look and ensure everything is set up correctly for your account: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Misleading checkout during .UK domain transfer
I moved my .UK domain to 123 Reg in late September. The checkout said it would renew in September 2026 which made it sound like the transfer included another year. After the move I realised my expiry date had not changed at all and it was still due in early October 2025. I then had to pay again to renew it.
The whole thing felt misleading and confusing. The wording makes it seem like you are getting a year added when you are not. I ended up paying sooner than expected because of this. 123 Reg should make it clear on the checkout page for .UK domains so customers know what they are really getting.
24. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hello,
Thank you for sharing your feedback. We’re sorry for any confusion regarding the domain transfer process.
UK domains follow a different process compared to other domain extensions (like .com or .net). When transferring a .co.uk domain, the process is free of charge and does not include the renewal. By contrast, transferring generic Top Level domains involves a fee, and that fee inherently includes a one-year extension of the domain’s registration. Because .co.uk transfers are complimentary, the registration period remains unchanged, and a separate renewal is needed to extend the domain.
We do appreciate your feedback on this process and will share it internally for further review.
Should you have any further queries linked to this, please reach out to our Care team and they will gladly help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
No stars from me.
Took over from TSO Host earlier in 2025. Received poor from them myself, this, in my view, included the hiking of prices and shortening of contract periods. I have now closed my blog and no longer have a domain. I have no confidence in the system that 123 Reg operate. This company is on my boycott list.
1. august 2025
Anmeldelse skrevet uten oppfordring
Tech support always great. Big thanks to Sergiu.
I have had domains and hosting with 123reg for many years and on the whole I am very happy with them, every now and then I have some frustrations with some service or package, but on the whole good.
However their technical support have always been fantastic, very helpful and you can always speak to a person and then follow up tickets via email, very responsive and timely. Generally always happy with them.
I am moved to write a review today because of an individual act of kindness by one of their technical support, Sergiu. I have had an ongoing SMTP issue and have been bouncing back and forth between plugin support, email platform support and endless googling and youtube watching. This has been going on for weeks.
I finally thought I would ask 123reg for help and got put on to Sergiu who sent info about why the issue was happening, essentially a global setting issue, and that there is a quite techy workaround. I was absolutely at the end of my tether having to learn another whole world of something I didn't understand. But Sergiu was incredibly kind and helped me to unpick and fix the issue and today everything is working for the first time in weeks.
I am obviously pleased that the issue is fixed, but honestly I more moved to write the review because it's one of those acts of kindness that turns your week around. I was really frustrated and tearful about this gnarly mess and now I am not only relieved about the problem, but feeling good about the goodness of people.
So good review for 123reg, great review for 123reg tech support, and outstanding review for Sergiu.
THANKS!
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Joanne,
Seeing that you had a 5-star experience is the best thing we could hope for. Thank you for taking the time to share your thoughts with us, and for passing on your kind words about your experience with our Care Guide, Sergiu. I am thrilled to hear everything went well.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Cannot get them to remove my email…
Cannot get them to remove my email address from an account that no longer exists for a community organisation I have not been involved with for 4 years.
Currently in the process of reporting to the Information Commissioner’s Office. This has been going on for over a year now! Customer “service” attitude has been very computer says no. Would not touch these with a Bargepole again.
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi,
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you’ve encountered.
We take the security of our customers’ accounts very seriously, and our verification processes are designed to protect sensitive information. It's certainly not our intention to cause any inconvenience, but rather to ensure the security and privacy of your account, and we appreciate your understanding throughout.
To regain access to your account and remove account details, please fill out the Account Recovery form here: https://supportcenter.123-reg.co.uk/accountrecovery.
If you have already submitted the Account Recovery form and your case is currently with our team, please know that our colleagues are actively reviewing your case and will provide an update as soon as possible.
If there are any outstanding concerns, we encourage you to reach out via the 123 Reg Contact Page (https://123-reg.co.uk/contact/) so we can assess whether there’s anything further we can do to assist.
Best regards,
Vera
Upgrading emails
Upgrading emails, changing DNS settings with another provider, all very techy stuff, Raluca was so helpful and guided me through perfectly. Emails all upgraded and working.
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hello Stuart,
Thank you for the review and kind words. We are very happy to hear you had a great experience with Raluca, from our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Exceptional phone support
Exceptional phone support. It makes all the difference. I've been a miserable victim of virgin media email for many years but recently things got so bad I finally switched over to my own domain email. Needed some help setting up and the two agents who assisted me on different days were both helpful, patient and good-humoured. I feel like I've died and gone to heaven
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Carmelita,
Thank you for giving us an excellent rating. It's wonderful to hear that you had such a positive experience with our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Why me?
About a year ago TsoHost got taken over by this outfit. Nothing bad happened until late Jan 2025 when the email stopped working without warning. Just for context I had used this domain for over 25 years with host companies having been taken over by others. TsoHost I think was the 5th iteration. In all cases the takeover was seamless.
When I contact 123Stop they immediately demanded proof of identity. I was gobsmacked but complied. I was told I had to wait 3 working days.
After that nothing happened. I contacted them again and was told that as it was a company I had prove its identity. Once again I complied waited 3 wd and then nothing!
I contact them again and was told I had to get into the account to make some changes. But I couldn't because it didn't work. Catch 22!.
Eventually I persuaded them to enable a secondary email to give me access to the account.
Yes you guessed it! Waited 3 wd and did get into the account made the changes AND .... nothing happened.
I contacted them again and was told there were some technical issues regarding the transfer of the domain from TsoHost to them and it would cost me something just shy of £100.
I could see this was shaping up to the a mafia style shakedown and did the sensible thing and wend through all the hassle of moving to a new email address from scratch.
Now the last unfinished business is to stop the autorenewal on the account. So with great trepidation I've just rung them. No problem sir, we're just sending you a code to ... you've guessed it.... the old email that dosn't work.
I tried to persuade them to send to my phone or the secondary email. But no can do! Then they got very rude and just cut me off.
This finally triggered me into writing this review.
I'm glad everybody seems to have had a good experience so the question still on my lips is...
WHY ME?
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Ian,
Thank you for taking the time to share your experience. We’re sorry to hear about this. It’s certainly not our intention to make any process difficult or cause any inconvenience.
To better understand the situation, I would love to take a closer look and see if there is anything I can do to help you. With that in mind, I have sent you a request for further account information.
Best regards,
Vera
Today at 8.15 I rang reg123 because my…
Today at 8.15 I rang reg123 because my mobile was displaying a password was needed to be updated and I wasn’t receiving email ect , and the gentleman in this particular dept was beyond exceptional he talk me through every stage and slowly as I asked for over a hour, he was polite and pleasant and patient, thank you so much again. Stewart Anders
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hello Stewart,
Thank you so much for your review and feedback. It's wonderful to hear that you had such a positive experience with our Care Team.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Cosmina-Otilia made my query hassle free
Cosmina-Otilia made my query hassle free and was able to resolve the issue very quickly. Much appreciated and continued great service from 123.reg.
7. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra 123 Reg
Hi Amanda,
Thank you for sharing your review and for passing on your kind words about your experience with our Care Guide, Cosmina-Otilia. I am thrilled to hear everything went well.
If there is anything else that we can do for you, please feel free to get in touch with us and we will be more than happy to help: https://www.123-reg.co.uk/contact/.
Best regards,
Vera
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.