Updated Review I'm updating my original review now that my wheelchair has arrived. I originally left a negative review because I couldn't get a response to my emails or WhatsApp messages and... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was holding off writing a review as I wanted to see how good the off hire process was. Unfortunately it's the same as the hire process; long delays to the mobility scooter being delivered at 7 d... Vis mer
Superb service from start to finish.They genuinely care and that's a precious rarity The communication response time was was excellent and Lauren was so supportive.The scooter was pristine easy to a... Vis mer
I needed a light weight wheelchair for a short period and needed to get a support for my foot. I had a few questions and queries and needed to speak to someone and spoke to Lauren who went above and b... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Don't buy it. Rent it. Flexibly access the products you need through a simple monthly subscription.
Kontaktopplysninger
Storbritannia
- hello@wuva.com
- wuva.com
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent service
I found the service of highest standards, calls were answered promptly, they would always call back when noticed a missed call- e.g I called Saturday and thought they were closed but got call back that same day. Staff extremely helpful and knowledgeable, very accommodating, items leased easily with the staff help, delivery arranged quickly to meet my deadline, items of high quality, price competitive.
wheelchair hire made easy
Was so easy to hire the wheelchair I needed. Cost was great to. Even when I had a problem a simple call sorted things out. Would recommend to anyone.
Inspire confidence
A Google search lead me to Wuva as I wanted to rent a saxophone. The ordering process was easy, and there was a slight hiccup in the verification process which was sorted in one phone call. Full of confidence to deal with them in the future.
First class
Firstly they offer a great range of medical equipment they are very reasonably priced and they have great customer care
Very pleased
We hired a buggy to see if it suited our needs; having used it for a few months we opted to buy it. A really good experience provided throughout by Wuva.
Exceptional Customer Service
Whilst the DPD delivery service was spectacularly poor, this was outside WUVA's direct control. WUVAa's customer service was excellent in trying to solve the problem, with regular communications and chasing on my behalf. I would recommend them on this basis alone as they show a genuine intention to deliver great customer service.
10/10 customer service
10/10 customer service. I put down the incorrect email address when ordering which can cause a headache but the customer service team helped get it sorted and answered all my emails promptly! The bike I ordered arrived quickly and it’s a great service! Would highly recommend
2 great bikes and excellent experience
Great overall experience - excellent bikes (both arrived brand new in their boxes), smooth and friendly communication, and quick delivery and return.
We first rented a Squish 18 and later a Woom 4. I only wish I’d discovered Wuva sooner, as my son used to outgrow bikes and switch sizes twice a year.
Excellent bike
Excellent bike, carefully packed with clear instructions for set-up. Customer services team was responsive and friendly, when I reached out to enquire delivery date.
Woom bike is well-made and super easy for my daughter to handle. The monthly rental fee is also reasonable given the RRP of the bike.
Try to rent a bike twice now but unable to
Try to rent a bike twice now, both time it says unable to accept your rental order, no specific reason as to why. Very strange experience to say at the least.
Great experience
I’ve been a Wuva Bike customer for over a year now, and the experience has been nothing short of amazing. Their bikes are always top quality — reliable, comfortable, and built to last. The team at Wuva has consistently provided excellent service, always friendly, professional, and quick to help with any questions.
Recently, I decided to upgrade and get a new bike for my little one, and once again, the process was seamless. The staff took the time to listen, and my child absolutely loves the new bike!
It’s rare to find a company that combines great products with genuinely caring service, but Wuva does exactly that. I highly recommend them to anyone looking for durable bikes and a team that truly stands behind their customers.
Very happy!
Very easy to order and put together the bikes. Both my boys are very happy!
We’re on our second bike with Wuva
We’re on our second bike with Wuva. The service has been great and the quality of the bikes are excellent. When we’ve had a maintenance issue the team have helped resolve it within 24hrs. Customer service and communication has always been great. Would highly recommend.
Really happy with our brand new bike
Really happy with our brand new bike. It was a really good idea to use the woom go 3 as a balance bike, just attach the pedals with your hands when ready, no tools needed. My son learned to pedal the same day he started to use it.
Great Service and Quality Bike
We leased a bike for our daughter through Wuva. There were a few communication issues at the start, but these were quickly resolved, and since then the experience has been excellent. The bike is great quality, and my daughter loves it. We’ll definitely continue to use Wuva when she’s ready for her next size up!
Fantastic bike range & service
Fantastic bike range, my son absolutely loves his Woom bike which we got him back in April and so great to have the flexibility to change the bike as he grows without having to make multiple expensive purchases. The Wuva team comms has been brilliant arranging delivery of bike etc.
fast delivery of a brand new bike!
A great service …
Wuva has been a great service to use to help my son learn to ride his first bike. We rented a Woom bike which costs over £400 new. He used it for 7 months so the cost per month was very reasonable as we knew he would grow out of it fairly quickly after learning to ride. Renting saved us from depreciation and the hassle of selling a used bike.
The team at Wuva is small enough to really care about its customers and I received excellent service from both James and Matthew. Thank you!
Unfortunately Wuva didn’t have the type of bike we wanted for my son’s next ride, so we were not able to continue our business, but I’m sure we can do something again in the future with Wuva.
I would recommended Wuva without doubt.
Great price and excellent service
Great price, and excellent service - rental was dropped off quickly after sign up, and picked up with no hassle at all. Highly recommend!
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