WPAmelia Anmeldelser 232

Do not believe the positive reviews!

The setup of this plugin is highly convoluted, front-end is extremely locked, employee access convoluted and not mobile friendly, and support is NON EXISTENT (we have been waiting 2 days for a response to a critical issue).

Stay away from this plugin until this review is updated.

PS! I work for an award-winning agency, as a consultant working with implementation.

Worst support I've ever experienced with a booking software system. Very long lag time in terms of getting back to you, support given is not practical, i.e. they suggest you write the issue in an email. No live support at all. Do not recommend this product.

⭐ 1/5 - Catastrophic service for a plugin sold as professional
I am a beauty salon owner with 3 employees and I pay for the Pro license. Here is what I experienced:
❌ SMS reminders have not been working properly since installation - customers miss their appointments because they never receive reminders
❌ Support takes a minimum of 24 hours to respond, is unreachable by phone or live chat, and when they do respond they blame the cron job or DNC restrictions instead of fixing the problem
❌ Their own advice to create a custom notification “24 hours before” sent WRONG SMS to today’s customers telling them their appointment was TOMORROW - I almost lost customers because of this
❌ I had to hire my webmaster at my own expense to verify the server configuration - the problem was still on Amelia’s side
❌ I spend my evenings manually sending SMS to my customers because the automatic system does not work
A booking plugin that doesn’t remind customers is completely useless. I deeply regret switching from my previous system to Amelia. Run away if you are a salon with multiple employees.

Already regretting purchasing a PRO license. The support you get is basically AI and when a human responds, it takes more than 24 hours to get a response. They just give you the standard link to the help pages, which is not actual support. And this is happening at the most critical stage: new customer onboarding. I am seriously considering a refund. If you are considering Amelia, DO NOT BUY A LIFETIME LICENSE to begin with. Way too risky.

Amelia looks great on the surface but the deeper you integrate it, the more cracks show. The webhook system is unreliable. Webhooks for WooCommerce paid bookings simply don't fire consistently, which breaks any automation pipeline you try to build around it. Notifications have their own separate issues, often not triggering as expected depending on how the booking flow is configured. For a booking plugin at this price point, these are not minor bugs, they're core functionality failures. If you're running a simple calendar with no automation, it's fine. But if you're trying to connect it to n8n, Zapier, or any external workflow, be prepared to spend a lot of time troubleshooting things that should just work. I ended up having to route around Amelia entirely and use WooCommerce native webhooks just to get reliable triggers. Support is responsive but the fixes rarely come fast enough. Not recommended for anyone building serious automation on top of it.

Customer service lacks effort to help isolate bugs caused by new updates.

The new update is so bad...... Days Off for emplyoees doesn't actually mark them off your calendar allowing clients to still book with them. And using Amelia via phone is nearly impossible now as it doesn't let you input certain data due to the screen not being big enough... its ridiculous

Le plugin Amelia est très complet et répond techniquement à mes besoins de réservation. Son interface est intuitive et les fonctionnalités sont nombreuses.

Cependant, je suis confronté à un problème majeur : depuis plus d'un mois, je n'ai plus accès à l'interface d'administration d'Amelia dans WordPress (page blanche, erreur JavaScript). Résultat : impossible de modifier mes réglages, d'activer de nouvelles fonctionnalités ou de configurer correctement les connexions sociales.

Je possède une licence professionnelle. J'ai contacté le support officiel via le portail client store.tms-plugins.com avec toutes les informations nécessaires (numéro de licence, identifiants, description détaillée du problème). Aucune réponse depuis plusieurs semaines.

Le problème est d'autant plus frustrant que le frontend du site fonctionne parfaitement, ce qui prouve que le cœur du plugin est solide. Mais sans accès à l'admin, je suis bloqué.

Pour le prix, on est en droit d'attendre un support réactif, surtout quand le plugin ne fonctionne plus correctement. Dommage car le produit a du potentiel.

I am working with them for more than 2 years and I am very happy with their solution for reservations.
I recommend, they have improved a lot in the last year as well the support is very good!

I really like the interface — you can see a tremendous amount of effort has gone into the design and overall functionality. Like most complex software, there will always be the occasional bug, but their support is genuinely very good. It’s not always an instant reply, but they take the time to understand the issue, help properly, and explain clearly when something isn’t on the product roadmap. The fact that users have such a big wish list says a lot about how popular and capable the plugin is. In my view, it can only keep getting better.

Excellent Support: Whenever we’ve had a question, the customer success team has been quick to respond with helpful solutions.

The initial setup took a bit of time due to the many customization options, but it was well worth the effort for the final result.

"Overall, Amelia is a powerful tool that offers great value for money. It has streamlined our entire scheduling process, saving us hours of manual work every week. scale.".

I have built website for travel agency and I've tried several plugins but Amelia was number one. You can do anything you want with it. Everything is translatable, there are a lot of integrations available and it is fully mobile optimized.

But, most important thing about Amelia is support. They respond very quickly and offer great support.

Running a digital marketing agency here in Spain means I am constantly testing new tools to streamline workflows for the businesses I work with. Amelia has completely won me over and is now my default choice. I’ve integrated it into several service and directory websites, and the frontend experience is incredibly polished and modern right out of the box.

My clients absolutely love how it automates their scheduling, syncs natively with Google Calendar, and handles client reminders without them having to lift a finger. What stands out most is the rock-solid stability. Once I set it up, configure the workflows, and hand the site over, I never get frantic support calls about broken booking pages. It just quietly and efficiently does its job in the background. If you want a professional, set-it-and-forget-it booking system that makes you look great in front of your customers, this is absolutely the best option out there.

WP Amelia is clunky software that lacks incredibly important features that competing products have. Every service is treated separately, even if it's designed to be consecutively booked behind another service (e.g. there's no stacking). When you add people to a service, it counts each new person as a full charge, instead of letting you pick an upcharge amount per person. Also, the overlap between employee hours and services needs to be perfect, otherwise you have to spend time figuring out why the calendar won't show prices or availability. The fixed max width of the UI is lame. Sucks to find all of this out after I've passed the threshold for getting a refund.

No customer service. has glitches

Major issue after Dec. '25 Update....

Booking wasn't working periodically, the backend management of bookings got messed up, and still not sure if its resolved but notifications for booking were not being sent... Still not sending all of the notifications.

The support staff must be very stressed because they seemed to be rude and provided no information, days after our website manager sent login credentials and asked for an update.

Amelia has a great price point, but their customer service and update testing needs to be improved.

I am the owner of a clinic that relies on WPAmelia as our booking system.

On December 22, 2025, WPAmelia released a major update (version 9). Immediately after this release, our booking system became severely broken and unusable for daily operations.

The issues include:

The calendar no longer displays appointments. Customers, employees, and administrators cannot see any bookings.

As a result, bookings cannot be viewed, edited, or deleted through the system.

Automated email reminders are no longer being sent to customers.

Administrators can no longer create or manage bookings from the dashboard.

Customers are still able to book new appointments via the website frontend, but all backend management functionality is effectively broken.

The only reason we have been able to operate at all is because I have a background as a software engineer. I have had to manually query the database to retrieve appointments and make direct edits. This means every customer request to view or change an appointment must be routed through me personally. This is time-consuming, error-prone, and completely unsustainable.

From a professional standpoint, releasing a major, system-critical update immediately before the holidays, and then leaving without adequate developer support, is entirely unacceptable. I work with system-critical software myself, and this would never be considered an acceptable release strategy.

What makes this worse is the response from support. Despite providing:

Screenshots of the broken system

API responses from the backend clearly showing errors and NULL values originating from their system

Support has downplayed the severity of the issue and suggested it is related to our setup, despite clear evidence to the contrary.

Multiple days have now passed with no resolution, and tickets are being closed simply because they have been open for too long — even though the problem remains unresolved.

This incident has caused significant operational disruption and loss of trust. At this point, I cannot recommend WPAmelia for any business that depends on reliability, support, or professional release practices.

After Amelia’s update on December 22nd, our entire booking system basically stopped working.

We can’t see any appointments in the calendar, neither as admin, employee or customer. Customers don’t receive reminders anymore, and we can’t even edit, duplicate or delete bookings without errors (e.g. “invalid key”). The only reason our business is still running is because my partner has IT skills and has to go directly into the database every single day to manage appointments — which is absolutely insane for a booking plugin we pay for.

We contacted support immediately and provided everything they asked for (screenshots, recordings, admin access). Still, the issue has not been fixed for 3 weeks.

What makes this even worse: we have now spoken to 4 other Amelia customers who are experiencing the same problems after the update. That clearly shows this update was released without proper testing. Launching a major update right before holidays and then going on vacation without ensuring things work is extremely irresponsible — especially for a plugin that businesses depend on daily.

This has caused real financial loss and a huge amount of stress.
Extremely disappointing and unprofessional.

I have recently created a website for a client which uses the Amelia booking app. I chose it because the reviews are so good. So good, in fact, I purchased the lifetime Pro licence.
However, on launch it quickly became apparent that Stripe payments via the system were failing after a client made a first booking, rendering the system useless.
I contacted support via the Melograno site three days ago. The bot couldn't help but said the question I posed would be read by a human and I'd be contacted by email. I have heard nothing, and my client is losing money while bookings can't be made.
This has been a very stressful experience. I guess the app is fine if it works, but don't count on support getting back to you in a timely fashion if things go wrong.