WorkBoots.com Anmeldelser 

91
TrustScore 1.5 av 5

1,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I wish i had read all reviews. I usually do, not sure why i didnt this time. Ordered a pair of Florsheim Work brand steel toe business casual. Initially they dont tell you we need to charge credit car... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Ordered 2 pairs of boots mid june. Money taken immediately and tracking log sent but didn’t progress to sent. Multiple phone messages and emails sent with no response at all. Will cancel PayPal paymen... Vis mer

Vurdert til 1 av 5 stjerner

Still waiting on my boots..... Card was charged the day I ordered them. Tracking information has been unavailable since time of purchase. Ive called and sent several emails only to get 1 response say... Vis mer

Vurdert til 1 av 5 stjerner

This place customer services is the worst. Do not buy from this people. They offer shipping between 5-7 days and my order was placed a month ago and it is not being shipped yet. The explanations are... Vis mer

Selskapet har svart

Informasjon om virksomheten


Kontaktopplysninger

1,5

Dårlig

TrustScore 1.5 av 5

91 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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1,5

Alle anmeldelser

(91)

28 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

It sucks that good companies like this…

It sucks that good companies like this only usually get reviewed when someone has a bad experience. This 2.9 rating shouldn’t be allowed. I’ve ordered from them multiple times and the products have always been legit and usually the best priced around. I’ve never had a problem with this company to this date. 5 stars from me.

18. august 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Paid extra for faster shipping and they…

Paid extra for faster shipping and they still haven't shipped... No word from the company either. I have heard and read nothing but complaints after I placed my order. This place is a joke. The easiest way to get yourpney back is to have your credit card issue a charge back.

23. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til WorkBoots.com

Svar fra WorkBoots.com

Hi Mike,

I'm sorry to hear you were frustrated with your order timeline and we went ahead and refunded your shipping costs. I looked into your order and it does appear to be arriving today by 7PM.

Our Customer Service Manager did try and contact you via email & phone but was unable to get a hold of you. Our business hours are M-F 9AM-5PM CT. Please reach out if you have any more questions or need anything else!

Again, we apologize you were unhappy with your experience and we hope we have made it right!

Best,

Lauren

Vurdert til 1 av 5 stjerner

Don’t waste your time

i ordered boots here as a christmas gift. waited a week & heard nothing. i then refunded my order because christmas is right around the corner & still have not heard anything about a refund or the item. i should’ve listened to the reviews of this site. i should’ve just paid a little extra in the first place. i’ll probably have to dispute the charge. also have sent 2 emails about the package & haven’t heard anything from the company.

1. desember 2023
Anmeldelse skrevet uten oppfordring
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Svar fra WorkBoots.com

Hi Victoria! I am so sorry to hear this and I understand your frustration! Looking into this further, there seems to have been a perfect storm to create this awful experience, and I apologize. It looks like when you opened a support ticket, there was a typo on your email, so we have been messaging a different address. The boot you purchased had extreme demand this holiday and the manufacturer is having a difficult time keeping up with the shipping speeds our customers are accustomed to. We now have a site notice for that brand indicating they will need 7-10 days of processing time before the item ships.

It looks like your item is currently in shipping status with Ariat, but our customer service manager will be personally reaching out to you about your order to find a solution that meets your needs.

Again, I apologize you had this experience with our store! I hope we can earn your business back.

Vurdert til 5 av 5 stjerner

Happy with Boots you sent!

I would like to thank you for all the help you’ve given. I had ordered some boots a few months ago, and didn’t receive them because they were delivered to the wrong address. You reimbursed me for them and I ordered some of the most comfortable work shoes I’ve ever had! I tell everyone about them! I really appreciate your understanding and response to my problem. Will always but shoes from you!

28. juni 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Thieves and liars

I found a pair that looked comfortable to work in met all the requirements I needed so I ordered them paid extra for faster shipping. Site claims 1-2 days processing took 5 business days to get shipped the carrier saved their bacon and delivered overnight to meet their delivery window. Boots were not as advertised (soft toe not composite as website had them named) boots are completely useless to me. Started return process and contacted them to let them know they are lying to people I checked with the manufacturer they don’t make a hardened toe in that style at all. The representative that finally replied days later they said they were waiving all return fees when they received the boots as if that somehow that was going an extra step to apologize for false advertising. When I got notice from them on the refund they kept the price for shipping. Just liars and thieves all way round…

17. august 2022
Anmeldelse skrevet uten oppfordring
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Svar fra WorkBoots.com

Hi Max,

I’m very sorry for the inconvenience caused by our mislabeling of the product you purchased. We have issued you a full refund (including shipping) and provided a free return label to send back the product. We have also updated the description of that product on our website. We want all of our customers to have excellent shopping experiences, but unfortunately mistakes can happen. I assure you this was an honest mistake. Regarding the delivery carrier information referenced in your review, please note that you must log in to see more than the last few movements on the UPS website. The full detail shows the package departing our warehouse on 8/4 and being delivered 8/8.

Thanks,

Christina

Vurdert til 1 av 5 stjerner

Buyer BEWARE!

Been almost three weeks have emailed company more then once same person every time responds! Same story just different day! warehouse won't get back to her! paid 99.99 plus tax and shipping will not refund my money, most companies at least decent truthful ones do not charge bank account until sent, NOT THIS ONE! they take your money and you get no item! they state on site that shoes are in stock and will be shipped in 1/2 days, what a joke! that's how they get people! BUYER BEWARE! I have filed a complaint with FTC!
UPDATE: Morning 8-11-22; Even though TrustPilot sent an email that WorkBoots needed more info. I had emailed a letter to WorkBoots. com, stating I filed a complaint with FTC and asked again for a refund! All along I would get a reply within a couple hours or less, Yesterday I got nothing! I do not play a game of writing a bad review of a company and not tell them my direction I am going in. They were very unreliable to get the facts of where the work shoes were! They were paid the day I bought them July 23, 22 As I write this, this morning, fancy that, I received an email bright and early 6:42 a.m. to be exact that my work shoes have shipped! It is sad we as customers have companies as such. I was in a hurry wanted to get shoes ordered and DID NOT DO MY HOMEWORK! If I would of looked on Trustpilot, I would of seen the bad reviews, I would not have ordered from WorkBoots at all!
But I believe in the FTC and I believe in Trustpilot to be able to warn customers of such chaotic, dishonest businesses. I am thankful for both sites!
Hopefully something good has come out of this chaos!
Last Update...Afternoon: 8-11-22
This is my last update, I was called earlier on my cell, I do work, I can not be using a cell while working, Customer Manager called, which the call did not get answered, She sent an email, apologizing for the horrible service etc. and offering a discount for the work shoes. As I stated earlier I had rec'vd email they were shipped this morning, Obviously not. I was given the option of a discount and partial refund, or a total refund. I opted for a total refund, I am done with this company. I have rec'vd a refund pending my bank clearing it. So End to this horrible short two days, of three weeks this nightmare comes to a close! I will not patronize a company that is as stated above. It has been a nightmare! Thank Goodness It Is OVER!
YOU DO HAVE RIGHTS AS A CONSUMER, EVEN ONLINE SHOPPING!
UPDATE AFTER COMPANY 8/15/22
YES... as I said above I finally rec'vd my refund! Per The Companies reply: I have all emails... I took cell phone video of the site, IN STOCK, WILL SHIP. to prove what it stated when attempting to order, I never talk to them via cell phone! (I was told by You do not want to do that) Then they state they said this or that when they never did. Obviously this company thinks, Customers are not knowledgeable to have a paper trail, videos to confirm the facts of the matter. IN all the emails, NOT ONCE does it state, The shoes were on BACKORDER! In fact the print out states in stock will ship in 1 to 2 days! ALL I CAN SAY IS, CUSTOMERS... Learn from my experience! Contact Trustpilot, Contact FTC, Keep emails and proof you are getting pushed around, IF WE AS CUSTOMERS STICK TOGETHER ON THESE MATTERS .... A DIFFERENCE WILL BE MADE ON COMPANIES LIKE I HAVE DEALT WITH AND SOME OF YOU!

10. august 2022
Anmeldelse skrevet uten oppfordring
Logoen til WorkBoots.com

Svar fra WorkBoots.com

Hi Mike

I’m very sorry for the frustrating experience you had shopping with us. The boots you ordered were unfortunately on backorder with the manufacturer and we were waiting for an update on when they would be ready to ship. However the delay in this process was unacceptable. I’m glad I was able to connect with you via email yesterday to cancel your order and issue a full refund. We also made changes with this particular brand on our website to address the issue you experienced. Please don’t hesitate to reach out if there is anything else I can do for you.

Thanks,

Christina

Vurdert til 5 av 5 stjerner

Great

Great! Service and choices are excellent. Shipping is very fast
Support after is great . Thank you

15. februar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The Workboots.com website is Easy to Use

Shopping on the Workboots.com site was easy. I found the work shoes my son requested for Christmas without difficulty. His size and color were in stock and the ordering process was simple. The price was reasonable and they arrived timely. I’m very satisfied with my shopping experience.

10. januar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Just a fabulous company

Just a fabulous company, very prompt, great products, excellent price's, and you earn points as you purchase items so you can buy more later on down the line. You really can't go wrong.

10. januar 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Batting 50% with them

1 successful transaction and the second i filed a dispute after 10 days. Wb said they were having "technical difficulties"

2. november 2021
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Svar fra WorkBoots.com

Hi Craig,

I'm sorry we were unable to promptly ship your second order due to our recent outage. While our systems were down we worked to the best of our ability to help customers but there was only so much we could do until systems were restored. Since you filed a dispute with Paypal you received a full refund for your order. I am very sorry for the inconvenience. If there is anything else I can do for you please don't hesitate to reach out.

Thanks,

Christina

Vurdert til 5 av 5 stjerner

Good Experience

I ordered 2 pairs of Belleville c390 boots. I received them 4 days later. That's about as good as it gets. Their price was the best I could find online. Satisfied.

13. oktober 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Ordered shoes on 8/7/21 received…

Ordered shoes on 8/7/21 received backorder on 8/8/21 expected ship date 9/24/21 have received nothing to date 10/3/21

3. oktober 2021
Anmeldelse skrevet uten oppfordring
Logoen til WorkBoots.com

Svar fra WorkBoots.com

Hi Richard,

I’m sorry we were unable to meet the estimated ship date on your order. As we discussed via email, the ETA from the manufacturer was unfortunately pushed back another month. Per your request I have issued you a complete refund. I apologize for the inconvenience caused by this backorder. Please don’t hesitate to reach out if there is anything else I can do for you.

Thanks,

Christina

Vurdert til 4 av 5 stjerner

I was concerned, but they delivered!

UPDATE: When I came home this afternoon my boots were here!!! It was a big relief! And they fit true to size and description. I am am thankful they arrived especially since I did not get an email that they were sent or given a way to track them. Thank you Workboots.com for delivering in the misfits of your chaos. I hope you get your tech issues fixed soon

Original Post: I am a little concerned…I ordered and paid for boots on workboots.com over a week ago. Received confirmation of my order and can see the completed transaction on my credit card. When trying to track and follow up, the site is down and these reviews are very concerning. I wish I saw them when I looked up the company. Any advice on how to get through would be appreciated.

2. oktober 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

My husband ordered boots and paid the…

My husband ordered boots and paid the extra for expedited shipping and he has not received his boots nor an explanation. My husband tried calling and emailing with nothing more than an automated response.

28. september 2021
Anmeldelse skrevet uten oppfordring
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Svar fra WorkBoots.com

Hi Sheila,

I was able to connect with your husband on the phone today to make sure he received his order. Our records show it was delivered by UPS on 9/29 but did note a “side door”. Luckily he had already found the package and all was well. I hope he enjoys his new boots!

Thanks,
Christina

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