Great service & a great price. Cheaper than duty free. Delivered to your door and money not taken until delivery. We will be back ! Nice work 👏
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Wine direct has been taken over by professionals! After waiting 14 months for my order (which had been placed with the old company who ghosted me) it finally arrived yesterday. The company is trying r... Vis mer
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This company raises the excellence bar that other companies can only dream of. I placed the order at 3/8/2026 at 2pm, the order arrived 10am the following day. Can't ask for more than this. Will be o... Vis mer
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First time using Wine Direct and we were not disappointed. Only place in the UK that we can get the Sancerre we adore. Delivery was fast and was packed extremely well. Very happy and will be or... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
UK's original online wine superstore. Now under new ownership.
Kontaktopplysninger
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, Storbritannia
- info@winedirect.co.uk
- winedirect.co.uk
4,5
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
First ever order with Wines…
First ever order with Wines Direct..from initial online order to delivery have been kept well informed of progress
Although I was after a specific wine there seemed a large choice to suit all palets & prices
Only quibble would be high Delivery Charge
Will definitely order again
3. oktober 2025
Svar fra winedirect.co.uk
Dear Colin,
Thank you for taking the time to writ a review.
Instead of inflating our bottle prices to hide the delivery cost, we charge our customers what it costs us for shipping.
As a small family run business, our bargaining power with couriers is not as great as other larger merchants. We do review our contracts with all suppliers on regular basis to keep costs and therefore prices for customers as low as possible.
Kind Regards,
The Winedirect Team
My first order with Winedirect
My first order with Winedirect. It was a gift. The parcel arrived sooner than expected and very nicely packaged. Thanks you!
2. oktober 2025
Svar fra winedirect.co.uk
Dear Dennis,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Kind Regards,
The Winedirect Team
Hi this wine is a perfect light wine…
Hi this wine is a perfect light wine bravo excellent.
1. oktober 2025
Svar fra winedirect.co.uk
Hi James,
We are very happy to hear you enjoyed the wine!
Cheers,
The Winedirect Team
Grape escape
DPD delivered between the promised times, brought the wine to my flat, and the driver was polite and friendly
2. oktober 2025
The new owners are Excellent
The old Co was a little disappointing. The new is excellent.
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra winedirect.co.uk
Dear John,
Thank you so much for taking the time to leave a 5* review. This does really mean a lot to us!
Many thanks,
The Winedirect Team
Perfect to deal with
Perfect to deal with. Easy to order and prompt service and many updates. They have my favourite wine!
1. oktober 2025
Svar fra winedirect.co.uk
Dear Dewi,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Best wishes,
The Winedirect Team
I ordered 4 bottles of wine and only…
I ordered 4 bottles of wine and only three were posted to me. I have emailed multiple times, phoned and left voice mails for over two weeks with no reply. Absolute fraud and not trustworthy in any way. Avoid.
26. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra winedirect.co.uk
***UPDATE***
Just a quick update for anyone reading this review. We have been in touch with the customer and have identified that the parcel was sadly damaged during transit and the courier repacked the order and delivered part of it to the customer without informing the us, the sender. This is not a standard procedure and we have raised a formal complain with the courier.
The customer has since received the full order.
__________________________________________________________________________________
Dear Angus,
We are very sorry that there seems to have been an issue with the order.
We have checked our emails and cannot see any messages from you. Our email address is info@winedirect.co.uk. We have gone through our voicemails and can see one left Friday afternoon, which had not been picked up just yet. We would have called you back as soon as it is picked up on Monday.
We will be in contact with you direct to resolve this issue.
Kind regards,
The Winedirect Team
Really good service and quick delivery
9. september 2025
Svar fra winedirect.co.uk
Dear Joe,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Great service all round
I would definitely recommend using this company. The wine was delivered in good time to my friend as a gift.
Any queries I raised via email were responded to extremely promptly and very politely. So nice to know that this type of service still exists.
12. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra winedirect.co.uk
Dear France,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
We truly appreciate your support and look forward to serving you again!
Kind Regards,
The Winedirect Team
Great quick & efficient service
Great quick & efficient service. The wine was exactly what my Father inlaw was looking for.
3. september 2025
Svar fra winedirect.co.uk
Dear Mr Graham McCormick,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Best wishes,
The Winedirect Team
Svar fra winedirect.co.uk
Dear Customer,
Thank you ever so much for leaving a 5* review!
Cheers,
The Winedirect Team
Svar fra winedirect.co.uk
Dear Trevor,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Cheers,
The Winedirect Team
Fast and efficient
Fast, efficient, took VAT off automatically for export to Guernsey. Only ordered two bottles to test the service but will be using a lot more now. Highly recommended
5. september 2025
Svar fra winedirect.co.uk
Dear Andrew,
Thank you for taking the time to write a review. We truly appreciate your support and look forward to serving you again!
Kind Regards,
The Winedirect Team
Happy Customer
First time I have ordered, impressed with speed of delivery! Will order again.
5. september 2025
Svar fra winedirect.co.uk
Dear Julie,
Thank you for your review! We look forward to helping you discover more great wines in the future.
Best wishes,
The Winedirect Team
Quick and simple experience,now its…
Quick and simple experience,now its time to enjoy the white wine on ice
3. september 2025
Svar fra winedirect.co.uk
Dear Dennis,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Kind Regards,
The Winedirect Team
Svar fra winedirect.co.uk
Dear Peter,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Kind Regards,
The Winedirect Team
Wide variety of wines
Wide variety of wines, I was specifically looking for South African wines, and found my favourites. Delivery did not take long and my wines were well packaged.
9. august 2025
Svar fra winedirect.co.uk
Dear Selyeena,
We take great pride in curating exceptional wine lists, and we’re thrilled that you enjoyed our South African wine list.
Many thanks,
The Winedirect Team
Quick delivery
Quick delivery and always great that they have my favourite red wine in stock
6. august 2025
Svar fra winedirect.co.uk
Dear Paul,
Thank you so much for leaving a 5* review!
Many thanks,
The Winedirect Team
Great service and fast delivery
12. august 2025
Svar fra winedirect.co.uk
Dear Gillian,
Thank you!
The Winedirect Team
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