Great service & a great price. Cheaper than duty free. Delivered to your door and money not taken until delivery. We will be back ! Nice work 👏
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Wine direct has been taken over by professionals! After waiting 14 months for my order (which had been placed with the old company who ghosted me) it finally arrived yesterday. The company is trying r... Vis mer
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This company raises the excellence bar that other companies can only dream of. I placed the order at 3/8/2026 at 2pm, the order arrived 10am the following day. Can't ask for more than this. Will be o... Vis mer
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First time using Wine Direct and we were not disappointed. Only place in the UK that we can get the Sancerre we adore. Delivery was fast and was packed extremely well. Very happy and will be or... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
UK's original online wine superstore. Now under new ownership.
Kontaktopplysninger
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, Storbritannia
- info@winedirect.co.uk
- winedirect.co.uk
4,5
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Disappointing delivery
The order was despatched through ParcelForce. Despite requesting that they leave the delivery in our chosen safe place they failed to deliver on three consecutive days. It was delivered on the fourth attempt. The courier advised us he was not allowed to leave wine in a safe place. This was not stated on the delivery options. I wrote to wine direct on two separate occasions and received no response.
1. desember 2025
Svar fra winedirect.co.uk
Dear Allan,
We are very sorry to hear there has been an issue with the delivery.
It is a legal requirement that all alcohol deliveries must be received by someone over 18. Parcels cannot be left unattended to avoid any minors or vulnerable adults getting hold of them.
We do apologise that we did not respond to your emails, they seemed as informative and you stated that you have spoken to Parcelforce and have rearranged the delivery. We have been monitoring the tracking in the background and checkin to make sure it gets delivered.
Please accept our sincerest apologies for any inconvenience this has caused you.
Kind Regards,
The Winedirect Team
Excellent service delivered on time…
Excellent service delivered on time with no hassle
1. desember 2025
Svar fra winedirect.co.uk
Dear Lorna,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Excellent experience
Website was easy to navigate, with a good selection of Australian wines from the Barossa.(I have not opened any of the wines yet, but I am looking forward to doing so, as most of those I ordered I have tasted and enjoyed immensely at the winery cellar door on a recent trip to Australia.)
My order was processed promptly and efficiently with excellent communication from the start.
The order arrived promptly, the wines were extremely well packaged. I highly recommend Winedirect.
18. november 2025
Anmeldelse skrevet uten oppfordring
Wonderful
I made errors more than once to delivery addreess. Winedirect quickly amended them without any problem. They also had problems delivering them dueto recipients fault. They delivered them to anoyher address at my request after 3 attempts to deliver. They couldnt have provided a better service and i will be using them again
10. november 2025
Svar fra winedirect.co.uk
Dear Shirley,
Thank you ever so much for such a lovely review, as a small family business, this means a lot to us!
Best wishes,
The Winedirect Team
Svar fra winedirect.co.uk
Dear Peter,
Thank you for the 5*, it is really appreciated.
Kind Regards,
The Winedirect Team
Svar fra winedirect.co.uk
Dear Customer,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Would highly recommend.
Used this company multiple times, great products and prompt delivery service. Always keep you updated throughout the order, would highly recommend.
6. november 2025
Svar fra winedirect.co.uk
Dear Mark,
Thank you for your review! We look forward to helping you discover more great wines in the future.
Cheers,
The Winedirect Team
Delivery very fast and on time.
6. november 2025
Very Happy with prompt service and…
Very Happy with prompt service and delivery
Highly recommended!
6. november 2025
Svar fra winedirect.co.uk
Dear Gary,
Thank you for the 5*!
Best wishes,
The Winedirect Team
Wine was delivered to wrong address
Wine was delivered to wrong address. Not winedirect’s fault, but you need to know that the courier has let you down.
4. november 2025
Svar fra winedirect.co.uk
Hello Nigel,
Thank you for taking the time to write a review and informing us about the issue with the courier.
As a small family run business all reviews are very important to us and do make a big difference with the every day running of the business.
We have raised a formal complaint with the courier's local depot to ensure this does not happen again.
Please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
The Winedirect Team
Nice to return to a good wine merchant
Provided precisely the wine I sought. Decent price. Prompt delivery.
4. november 2025
Svar fra winedirect.co.uk
Hello Richard,
Thank you very much for such a lovely review!
Best wishes,
The Winedirect Team
Svar fra winedirect.co.uk
Dear Deborah,
Thank you so much!
The Winedirect Team
Great service!
I needed a special bottle, within a few days of ordering so messaged to that effect. Pleased to get a quick response, and the wine delivered in plenty of time for the event.
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra winedirect.co.uk
Dear Michelle,
Thank you so much for the lovely review!
Kind Regards,
The Winedirect Team
Perfect wine delivery
Arrived quickly and packaged perfectly.
I will definitely order again 5*
8. oktober 2025
Svar fra winedirect.co.uk
Dear Nathan,
Thank you for the 5*!
We are proud of our 100% recyclable eco friendly packaging.
We truly appreciate your support and look forward to serving you again.
Kind Regards,
The Winedirect Team
Needed to replace a bottle I should not have drunk
Efficient service providing the wine I wanted. Shame they only had one bottle left!
8. oktober 2025
Svar fra winedirect.co.uk
Dear Rose,
Thank you for the 5*, this does mean a lot to us!
Kind Regards,
The Winedirect Team
Svar fra winedirect.co.uk
Dear Mr Perry,
Thank you for the 5*!
Many thanks,
The Winedirect Team
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