William George Anmeldelser 

546
•
TrustScore 2.5 av 5

2,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Avoid! Successfully bid on an item, paid immediately and a week later absolutely nothing. Despite three separate attempts to contact them, total silence.

Vurdert til 5 av 5 stjerner

Hi, Just a short note of appreciation and thanks to Simone Quinn for her handling of a refund regarding a non delivery of an item recently purchased at an online auction. Cont... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Used to ebay but this is much more fun!! William George auctions (online) is great to use and there are some excellent bargains to be had. Just a word of warning, the added buyers premium, VAT etc and... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

William George are not an auction house in the normal sense.They neither see, receive or dispatch the item you have bid on. Its like Ebay but without the protection, these are just middlemen skimming... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Auksjonshus

Skrevet av virksomheten

William George online auctions and sales house – We put customer service first. William George is one of the UK’s most trusted online auction houses, specialising in - Retail Returns - Surplus Stock - Luxury Watches, Classic Cars, Antiques and Collectables, Plant and Machinery, Trade Stocks and Liquidations, High Street Goods and much more.


Kontaktopplysninger

2,5

Under middels

TrustScore 2.5 av 5

546 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,5

Alle anmeldelser

(546)

19 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

hi great service and prompt delivery…

hi great service and prompt delivery with polite staff and that's all you need .just keep up the good work .thank you

14. mars 2022
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Afternoon Steven, thank you very much for the 5 star review. Great to hear you had such a great experience.
Best wishes
Sarah

Vurdert til 5 av 5 stjerner

Excellent experience

Excellent experience - great item, promptly delivered and helpful, polite staff

13. mars 2022
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Afternoon John, thanks for the fab review!. So glad we exceeded your expectations.
Kind regards
Sarah

Vurdert til 5 av 5 stjerner

Very pleasant auction experience

Very pleasant auction experience. Friendly service and very prompt shipment. A pleasure to deal with.

11. mars 2022
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Hello Gabriel, thanks very much for the 5 stars! We love it when our customers tell us we're friendly!
Glad you had such a pleasant auction experience.
Kind regards
Sarah

Vurdert til 1 av 5 stjerner

Following on from Diabolical, misleading service some of the responses…

Following on from some of the responses below the service of this company is diabolical to say the least. They produce pictures for auction that clearly show no damage to items until you pay and receive them which is a breach of the trades description act. I received an item that was clearly badly damaged and did not appear on the photoshopped auction picture. Buyers especially of furniture items beware this company cannot be trusted based on the above. Also their recommended delivery service advised me they wouldn’t accept the products that were thrown onto a pallet

11. mars 2022
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Hello Peter, Thank you very much for your feedback. We always appreciate feedback from our customers as it helps us makes the necessary improvements as a business.
I dealt with your concerns myself and worked tirelessly with the vendor to try and bring about a satisfactory resolution. Unfortunately, when the pallet was rejected and you removed some of the items. It made the resolution much more difficult.
I am so truly sorry that you remain dissatisfied as customer satisfaction is our number one priority.
Best wishes
Sarah

Vurdert til 5 av 5 stjerner

Great customer service and very helpful…

Great customer service and very helpful regarding a few enquiries on 1 of the lots I was after bidding on.

10. mars 2022
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Thanks Adam. We really appreciate the 5*'s. We work hard to deliver industry leading service and great to hear you appreciate it.
Kind regards
Sarah

Vurdert til 5 av 5 stjerner

Love it!!

Love all items that I have bought.
Whole process from bidding to payment and delivery is so easy. Will be back to buy again.
LOVE IT !!!!

7. mars 2022
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Thanks so much for the 5*'s. It's fab to hear you love it as much as we do.
Take care of yourself!
Sarah

Vurdert til 1 av 5 stjerner

Today they had an a auction of Ratten…

Today they had an a auction of Ratten Furniture. The style & seize of the Ratten Furniture I wanted they had from memory 10 lots. They did have four different styles of furniture. The opening bid had to be £400. So I bid £475 although the other 9 lots where still £400 I was outbid (£500). So I bid on another lot £450 and although the other 8 lots where still £400 my bid on lot 8 was outbid. Although I bid again on another lot £450 I was again outbid yet there were still lots of the same Ratten Furniture at £400. The reserve on each of my bids had not been reached. Suspicious - yes obviously something going on. To me it makes sense to bid on the lot which currently has the lowest price not on the lot that already has a bid on it. Odd to say the least.

3. mars 2022
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Hello Stephen, we appreciate your feedback as all feedback is important to our growing business. I myself dealt with your enquiry and would like to reiterate that there was absolutely nothing suspicious in this or any of our auctions. Our customers often wish list a lot and focus on that single lot. In an auction like this where there are several identical lots, they would not bid over several lots when the one they are bidding on has still not hit reserve. It would be pointless!
I appreciate your comments but they are not at all accurate and do not portray our company as the honest, trusted company that it is.
Kind regards
Sarah

Vurdert til 5 av 5 stjerner

Bidding was easy

Bidding was easy, payment too.
Delivered fast.
Very happy with my lots.
Thank you 😊

1. mars 2022
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Hi Jo, Great to hear the whole process worked so well for you. Thank you very much for the 5*'s, we really appreciate it!
Kind regards
Sarah

Vurdert til 1 av 5 stjerner

Awful buyer beware!!!

Awful buyer beware!!!
John Lewis returns pallet delivered £480.00
Smashed ornaments x3
Broken storage boxes x3
Broken bin x1
Broken coffee pot well use
Broken ottoman
Cracked glasses
Smashed diffuser
Quilt with a hole in
Bent clothes airer
Broken clocks x2
Missing item
It is Morally wrong to send broken items they have no value.
The star is for Ellie who offered me £80 for the bin and the storage boxes

22. februar 2022
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Hi Kate Lee, I hope now I have provided you with enough information to understand that items within our John Lewis pallets are raw, unchecked returns. I hope in the future you can highlight the many other good items you received in this pallet and not just the bad.
Kind regards,
Ellie

Vurdert til 5 av 5 stjerner

Good service

21. februar 2022
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Thank you so much for the positive review.

Vurdert til 5 av 5 stjerner

Great Customer Service

Had an issue with my delivery and the customer service were quick to resolve the issue.

15. februar 2022
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Thank you for our positive review. We really appreciate you taking the time to do this.

Vurdert til 5 av 5 stjerner

First Class Service

Sold an item by auction for the first time recently.
Simone and the team at William George have been excellent to deal with answering any questions I had straight away.
Will be using William George to buy and sell in the future.

14. februar 2022
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We also like to think we provide a first class service but it means so much hearing it from our well valued customers. Have a great weekend Tony.

Vurdert til 5 av 5 stjerner

Watch auction

Purchased a watch as a gift via a recent specialist auction at William George. Registration and payment were really simple. Contact with the seller was excellent. All in all, a very easy and enjoyable experience.

9. februar 2022
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Thank you for mentioning our fantastic sellers. Their hard work means everything. Thanks again for a great review.

Vurdert til 5 av 5 stjerner

I would again like to thank Sarah for…

I would again like to thank Sarah for sorting out my complaint. I have not received the toilet but I have now had the money back in full. This has not been a good experience for my first time buying from an auction site. Hopefully if I do buy again it will be an easier process. Thank you William George Auctions for your patience and perseverance.

4. februar 2022
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Thank you for taking the time to write a review John. We really appreciate it. I'm glad we turned your experience around for you.

Vurdert til 4 av 5 stjerner

Pallet with missing items but quickly sorted

My pallet was received with missing items but Ellie quickly responded to my query and offered some money back as compensation.

2. februar 2022
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Thank you for the fantastic review. We answer queries fast and efficiently and one of the many things we are proud of here.

Vurdert til 5 av 5 stjerner

Invoice queries and missing goods

I've had a couple of interactions with Sarah who has been very responsive. You hope that things go smoothly but inevitably sometime things go wrong and it is good to know that WG take customer service so seriously. Both queries were dealt quickly and efficiently and to my satisfaction.

24. januar 2022
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Sarah is fantastic isn't she! Thanky ou for the positive review.

Vurdert til 5 av 5 stjerner

Ellie was really helpful when enquiring…

Ellie was really helpful when enquiring about invoice. As a first time buyer I wasn't sure what to do after I had won a lot. Thank you Ellie. I look forward to receiving the goods.

24. januar 2022
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Thank you so much for highlighting Ellie in your review. She will be ever so happy! We hope you are pleased with your goods.

Vurdert til 5 av 5 stjerner

Used to ebay but this is much more…

Used to ebay but this is much more fun!! William George auctions (online) is great to use and there are some excellent bargains to be had. Just a word of warning, the added buyers premium, VAT etc and potentially delivery cost will in most cases cost more than the lot itself. make sure you include that into your calculations.

6. januar 2022
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Hi Kasem, thanks for the 5*'s. We really appreciate you taking the time to leave us a review.
We love it when our customers tell us that our auctions are fun!
Elizabeth

Dette er Trustpilot

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