My husband offered me the Wike flat-bed heavy duty trailer at Christmas 2022...We used it for 3 weeks each summer starting in 2023, hence 4 summers so far. We bikepacked with it in various countrie... Vis mer
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Our new Wike trailer is fantastic for our daughter! She doesn't even need extra padding or support as she has needed in past trailers. It pulls beautifully and you barely notice it's there other tha... Vis mer
Helpful when ordering for our daughter that is disabled & is a adult. Gave us good information on what would work for her. When we received her buggy we did find the directions for assembly were lac... Vis mer
Trailer is comfortable for my 7 year old, maneuvers well, not to wide, light weight and feels heavy duty, can take a good beating. The only downside was the packaging it was delivered loose in a box,... Vis mer
Informasjon om virksomheten
- Sportsbutikk
- også i
- Sykkelbutikk
Skrevet av virksomheten
WIKE Inc. We are proud to be the only Canadian manufacturer of bike trailers, convertible strollers, and towable carts. Designed and shipped from Canada, we have been in Guelph, Ontario, Canada since 1990. We strive to provide the best customer support, high quality patented products, and fast shipping times. We've got trailers all over the world being loved by many families and individuals who are cycling with confidence and freedom. We know just how difficult it can be to find good quality products, especially for special needs individuals. That's why we designed our Special Needs Trailers, the Large and the Extra-Large. They're designed to make special needs' individuals and their families' lives easier and more fun! We make 3 different types of trailer: Children's trailers, Special Needs trailers, and Cargo trailers. We even have a do-it-yourself kit so that you can build your own trailer to whatever dimension you need! Whether it's a children's bicycle trailer, a cargo bicycle trailer, or a trailer for an adult, WIKE has got you covered.
Kontaktopplysninger
5067 Whitelaw Rd, N1H 6J4, Guelph, Canada
- 5198243869
- madison@wike.ca
- wicycle.com
4,7
Enestående
248 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great product AND staff!
The personal service and knowledgeable staff were amazing. Had my order ready and waiting for pickup!
4. april 2023
Excellent Customer Service
I've received excellent phone support from Madison during the shopping process through purchase and still after delivery of this excellent product I am asking questions that are being promptly answered by Madison.
13. april 2023
Ordered replacement front swivel wheel
Ordered replacement front swivel wheel. Love Wike's high-quality vehicles and exceptional services.
7. februar 2023
After ordering the special needs bike…
After ordering the special needs bike trailer for my son I received an email to contact the company because they wanted to make sure we were getting the correct trailer for my son. It was so nice for a company to do that and it meant so much that they cared.
31. oktober 2022
Excellent Service and Product
Great customer service when I called and made the purchase online. Excellent product!
7. april 2023
Trailer is comfortable for my 7 year…
Trailer is comfortable for my 7 year old, maneuvers well, not to wide, light weight and feels heavy duty, can take a good beating. The only downside was the packaging it was delivered loose in a box, parts were sticking out by the time it was delivered, i would suggest either a double layered box or some foam packing sheets.
6. april 2023
Fantastic customer support and…
Fantastic customer support and communication. Lightning fast shipping. Very happy with the purchase. Thank you.
23. mars 2023
Loving our new Wike trailer!
Our new Wike trailer is fantastic for our daughter! She doesn't even need extra padding or support as she has needed in past trailers. It pulls beautifully and you barely notice it's there other than on hills! It folds smaller than any trailer we've had in the past and the carrying bag was worth every penny. Thank you for making family bike rides enjoyable again!
22. mars 2023
Website Ui was straight forward
Website Ui was straight forward. Only thing I think would help is an estimated shipping date at time of order confirmation. Thanks!
31. mars 2023
My item was delivered to the wrong address
My item was delivered to the wrong address and took way longer than the expected delivery date, to that I put of the zip code incorrectly. Be more mindful of inputting address. Didn't receive the item yet. When I do I'll update
15. mars 2023
Svar fra WIKE
Hello Tee! Thank you so much for your feedback. This is the first we have heard of a delivery issue with your order, and we sincerely apologize for this mistake! It can be so frustrating having a delay on top of a human entry error in the zip code, we totally hear where you're coming from. We will certainly be paying extra attention going forward. I am glad to hear that you did eventually receive your order.
Please do not hesitate to get in touch with me if you have additional questions, concerns, or feedback about your order. We are always happy to help wherever we can, and we thank you for letting us know about the issue you had with your order.
- Madison, WIKE Customer Service
We ordered the wike trailer for my daughter with special needs
We ordered the wike trailer for my daughter with special needs. After placing the order, we received an email asking us to call customer service. They just wanted to make sure it was a good fit. A few days later our order arrived. The product is thoughtful without being fussy. We had no problem assembling it and taking it for a ride. My daughter loves it and we hope she can have many years of enjoyment from it.
11. mars 2023
Instructions on how to put the trailer…
Instructions on how to put the trailer together suck. I had to figure it out for myself.
11. mars 2023
Svar fra WIKE
Hello Jamie! Thank you so much for your feedback. We have since made plans to adjust the instructions to be clearer, it's always helpful having a second set of eyes to point out shortcomings!
Thank you for being a WIKE customer, we hope that you enjoy your trailer. Feel free to reach out to me if you have additional feedback, questions, or concerns.
- Madison, WIKE Customer Service
Email response for ordering help was…
Email response for ordering help was immediate and very friendly. Order was shipped quickly
9. mars 2023
Niceness & and patients!
21. mars 2023
Lighting fast order execution and…
Lighting fast order execution and flawless product. Thank you!
16. mars 2023
A Great Experience All Aound
The bike trailer came earlier than expected. It is really well designed and constructed. The directions were very easy to follow for the little bit of assembly that was needed. A great experience all around.
10. mars 2023
Great product and great service
Great product and great service. The people at WIKE are always so friendly and helpful!
15. mars 2023
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