Michael was amazing as he went above and beyond to get me the correct fittings. Although they sell very expensive and exclusive fittings, on any ordinary mid -range fittings, prices are also very comp... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Extremely responsive service. All questions answered quickly and thoroughly. Advice given for our entire project and all the hidden gubbins taken care of! The delivery service was faultless, equally t... Vis mer
Selskapet har svart
West One Online team (Mike and Aaron in particular) have gone above and beyond to help me with two bathroom renovations now. Each time they provided excellent, detailed advice, quick responses and end... Vis mer
Selskapet har svart
DO NOT USE THESE PEOPLE. We ordered a shower enclosure inclusive of two bespoke panels for a specific size for our bathroom (and obviously this is not cheap) and both panels arrived 4cm short. The com... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
As the sister company of the illustrious and innovative West One Bathrooms, which for over 40 years has been a leader in luxury bathroom design and supply, West One Bathrooms Online offers a curated collection of products along with a high quality of service and guidance.
Kontaktopplysninger
Unit D Davis Road Industrial Park, Storbritannia
- 0330 058 6479
- sales@wob-online.com
- westonebathroomsonline.com
4,2
Bra
152 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Really patient with all of my questions…
Really patient with all of my questions about models and features, and delivery was made to work with my changing project schedule. Thank you!
24. juli 2024
Svar fra West One Bathrooms Online
Thank you so much for taking the time to leave a review!
Kindest,
West One Bathrooms
arrived promptly and as described
17. juli 2024
Svar fra West One Bathrooms Online
Hi Tim,
Thank you for your review!
Kindest,
West One Bathrooms
Ordering, packaging, delivery & quality - all good!
The order process was simple and the delivery was on time. The Axor toilet roll holder that I chose was very well packaged and very happy with the quality.
26. juni 2024
Svar fra West One Bathrooms Online
Thank you very much for leaving a review, we are delighted to hear your feedback!
Kindest,
West One Bathrooms
Excellent service
I needed a 500 to 600 mm long ceiling mounted shower pipe to replace a badly installed pipe made up of 3 joined extensions. My local bathroom showroom advised me to make it up from 2 hansgrohe extensions - but hansgrohe themselves said that wouldn’t be feasible.
West One Bathrooms identified a small manufacturer which could provide a single length of 500 mm pipe. it arrived a few days later and has been successfully installed. Delighted with the outcome.
19. juni 2024
Svar fra West One Bathrooms Online
Thank you so much for taking the time to leave a review, we are so pleased we were able to find a solution for you!
Kindest,
West One Bathrooms
Really guys and sorted the issue I had…
Really guys and sorted the issue I had quickly
11. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra West One Bathrooms Online
Hi Max,
Thanks so much for taking the time to leave a review!
Kindest,
West One Bathrooms
TO AVOID
I returned an expensive item in perfect condition and they wanted to charge me 25% of the price because of tape marks on the box. After more than 2 months from the return I did not receive any refund. Up to the last time they replied to me which was more than 1 month ago, this is due to a third company, the manufacturer of the item, requiring to inspect it. They did not give me any timing for the refund and the amount of money I will receive as this shady 25% repackaging fee is completely unfair. I have paid Westone Bathroom and did business with them so giving the responsibility to a third company for a rerun is definitely not professional. I would never buy from them again.
22. mars 2024
Svar fra West One Bathrooms Online
Hi there,
We are really sorry to read your review. Please can we assure you this is not the level of customer service that we want to offer our clients, it shouldn't be a hassle to return items and the refund should be processed smoothly and without delay so long as the goods are in an acceptable condition. We are sorry this isn't the experience you had with us, we will be looking into this internally to avoid instances such as this arising again.
Kindest,
West One Bathrooms Customer Care
Knowledgeable customer service
From delivery to clarification of the product installation... All 5 stars!
30. mai 2024
Svar fra West One Bathrooms Online
Thank you so much for your feedback!
Kindest,
West One Bathrooms
I purchased a Wc Brush Set
I purchased a Wc Brush Set. The goods were damaged slightly or of a poor quality. The packaging was also not complete and so I suspect the product could have been ex display or used. When I contacted the after sales team they were at first cooperative, but shortly after they became quite obstructive and dismissive, even where I clearly showed images that highlighted the damage. I suspect they are trying to avoid replacing or refunding. Also the attitude of their employee was unpleasant. Not a company I would use again.
24. mai 2024
Svar fra West One Bathrooms Online
Hello, we are so sorry to read your experience following your recent purchase with us.
We can assure you the product was brand new and in its original packaging which was undamaged at the time of delivery. As part of any return request, we ask for photos of the packaging and product to ensure it’s in an acceptable condition, which is as per our terms and conditions. We’ve since been informed that the item has been collected and the refund has been processed for you.
We always strive to ensure the best customer experience; we are sorry to hear we haven't been able to meet this on this occasion.
Kindest,
West One Bathrooms Customer Care
Please be careful with this company!
Please be careful with this company! We chose them as the easy solution to get everything in one go, instead it became the most stressful part of our renovation. The delivery timeline promised was 4-6 weeks, the salesperson Alberto was very insistent that items would deliver on time over two deliveries. Instead it took nearly 10 weeks, over 5 drops. No notice on delays, just excuse about ‘supply chain’. It ended up costing us a lot more money in scattering out our contractor work and resulted in a two month delay in completing the project. The appliances are beautiful but service was really disappointing when you pay a premium! We have also just found out they’re charging more than double on appliances, for example sold us soft close toilet seat as additional cost despite it already being part of the toilet price!
30. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra West One Bathrooms Online
Dear Alexsandra,
We are so disappointed and sorry to read your review. We’d like to note for the interest of those reading the review – this has been left for our Online side, however we can see your experience was based on that with one of our showrooms.
Thank you for taking the time to give your feedback, we’ve taken the time to investigate this complaint as we take our clients feedback very seriously. Having spoken to Alberto and from inspecting the email trails we can see that you were informed at each stage from our side. We have provided a breakdown from what we understand as below;
• 7.10.23 - The day the order was placed. An email with an updated quote was sent and WOB listed the indicative lead times.
• 23.10.23 – Changes to the spec were forthcoming from yourselves for the Bespoke vanity unit which added 2 weeks to the lead time we had previously quoted, this change was also brought to your attention
• 27.10.23 – Delivery of 1st fix was requested, which was then delivered on 30.10.23
• 14.11.23 – 2nd fix delivery was requested. At this stage, our brassware supplier notified us of the delay to the basin tap and basin waste, which was passed on, to which we received a positive response from yourselves
• 22.11.23 – Brassware was delivered (except the delayed basin mixer) You were also informed of the ETA for the vanity (w/c 16.12), at the stage you were unhappy with the lead time for the vanity unit as it would have arrived after the builders had left for Christmas, so it had to be delivered upon their return in Jan. We advised if the unit hadn’t been amended from original quote it would have arrived before Christmas as originally planned, however the change in bespoke product caused the delay
Regarding the soft close seat on the WC provided, the seat from this brand is always sold separately, perhaps online others may have bundled the price, however on our quote it would have showed as two separate lines due to how our system generates quotes.
We are truly sorry you were unhappy with the experience, and it resulted in it being stressful for you. Please let us assure you this is never our intention, and we would genuinely like to apologise for any inconvenience caused to your renovation. If you’d like to further your complaint, please contact us at sales@westonebathrooms.com
Kindest,
West One Bathrooms Customer Care
Svar fra West One Bathrooms Online
Hi Dan,
Thank you very much for leaving a review!
Kindest,
West One Bathrooms Customer Care
Great customer service
Great customer service, from beginning to end. Easy to reach, helpful. Good products and good prices. Will return.
3. mai 2024
Svar fra West One Bathrooms Online
Hi Itziar,
Thank you so much for taking the time to leave your feedback, we hope to see you again soon!
Kindest,
West One Bathrooms Customer Care
Svar fra West One Bathrooms Online
Dear Keith,
Thank you for taking the time to leave a review!
Kindest,
West One Bathrooms Customer Care
Svar fra West One Bathrooms Online
Dear Mrs McCormick,
Thank you for taking the time to leave your feedback for your recent purchase, we really appreciate it!
Kindest,
West One Bathrooms
Great service from ordering to the…
Great service from ordering to the delivery, super helpful all the way!
12. mars 2024
Svar fra West One Bathrooms Online
Dear Marco, Thank you so much for taking the time to leave a review, we really appreciate your feedback!
Kindest,
West One Bathrooms
Thank you very much indeed to John for…
Thank you very much indeed to John for all his help with our recent order. He really went out of his way to help get the part available as soon as possible.
28. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra West One Bathrooms Online
Dear Keith,
Thank you so much for leaving a review for John, we are so delighted to read your feedback!
Kindest,
West One Bathrooms
Good communication with customer…
Good communication with customer services. Also good delivery as well. help me to put goods in the garage.
Thank you for good service.
Pratima
9. februar 2024
Svar fra West One Bathrooms Online
Dear Pratima,
Thank you very much for taking the time to leave a 5* Review, we are so delighted to hear of your experience with both our customer service and delivery team!
Kindest,
West One Bathrooms
Svar fra West One Bathrooms Online
Dear Amanda,
Thank you so much for taking the time to leave a 5* Review, we really appreciate your feedback.
Kindest,
West One Bathrooms
Quick delivery and excellent service
6. februar 2024
Svar fra West One Bathrooms Online
Dear Victoria,
Thank you very much for leaving a review, we really appreciate your feedback!
Kindest,
West One Bathrooms
Svar fra West One Bathrooms Online
Dear Alison,
Thank you so much for leaving a 5* Review, your feedback is really appreciated!
Kindest,
West One Bathrooms
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