West One Bathrooms Online Anmeldelser 

Ordered online Monday and received it on Wednesday just when I was expecting a notice of despatch. The showed the holders in stock and unlike competitors that say they have stock then order from the wholesaler but have taken your money. So this is how it should be from a reputable retailer. The price was good too - so bought two. My first time but shall revert again. Highly recommend.

Lovely tissue holder and hand towel rack.

small order
but very efficient quick delivery. as a bathroom fitter i want it when i want it and they delivered excellent

Honesty when telling me the delivery after checking with hansgrohe

Customer service was above and beyond! Our product was delayed and they called me every day to update me and keep me in the loop, was super impressed by the level of care and communication.

John Hunt was most helpful ordering the spare parts for my shower mixer and kept me updated through the process.

I had to lift the bath off the van myself as they did not send someone to lift it into the property. Terrible experience for a premium priced item.

I was extremely happy with the service I received. I was able to email and call someone about elements of my order and the order arrived punctually. I needed to return an item that wasn’t compatible with my bathroom plumbing and they went over and above to try and find a speedy resolution including offering to call and discuss with my plumber and helping me find alternatives. Something that not many similar retailers would have done.

We fully replaced a bathroom with West One products. Aaron was very helpful in choosing the items for the bathroom and throughout the process up to delivery. We were very pleased with everything that arrived, as well as the end result.

Fast and Reliable

The service was absolutely fantastic! West one bathrooms has a beautiful selection. Everyone you speak to is very friendly and will help with any query you have. Our sales consultant was Mr Michael Zarghami. He was always responsive and helpful, making sure that the service is quick and hassle free.

Promptly delivered, very well packaged.

helpful when answering queries on the phone

Apparently in stock but not received after 14 days. Needed chasing then came next day.

We couldn't have asked for better customer service! Michael Zarghami was exceptional.

Even after exceeding the deadline for returning an item we ordered, Michael went above and beyond to find the best possible solution. This level of attention is rare, and I just wanted to say Thank You !!

Order came quickly and was as expected.
However we arranged specific delivery date over the phone and confirmed by email but the order came a day early when only my teenage daughter was in to receive a really heavy crate.

The Battersea showroom experience, pre-order advice and experience was very good. The order was delivered on time and Lily was very helpful in this process. The problem came when our plumbers fitted the waste mechanism to the bath, tested it and realised that the part was faulty and leaking water. We informed West One on Friday 21 July and they told us that the we would receive the replacement part three days later on the Tuesday 25 July. We explained that this was causing our plumbers delay and us, money in that delay. We were made to feel that we were a nuisance and we were offered no remedy apart from the fact that we just had to wait. When Tuesday came, and on us enquiring, we were told that the part had not been delivered and there was no timescale for this to occur. We feel that this is an appalling lack of customer service in relation to the West One Bathroom brand that is exported.