Michael was amazing as he went above and beyond to get me the correct fittings. Although they sell very expensive and exclusive fittings, on any ordinary mid -range fittings, prices are also very comp... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Extremely responsive service. All questions answered quickly and thoroughly. Advice given for our entire project and all the hidden gubbins taken care of! The delivery service was faultless, equally t... Vis mer
Selskapet har svart
West One Online team (Mike and Aaron in particular) have gone above and beyond to help me with two bathroom renovations now. Each time they provided excellent, detailed advice, quick responses and end... Vis mer
Selskapet har svart
DO NOT USE THESE PEOPLE. We ordered a shower enclosure inclusive of two bespoke panels for a specific size for our bathroom (and obviously this is not cheap) and both panels arrived 4cm short. The com... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
As the sister company of the illustrious and innovative West One Bathrooms, which for over 40 years has been a leader in luxury bathroom design and supply, West One Bathrooms Online offers a curated collection of products along with a high quality of service and guidance.
Kontaktopplysninger
Unit D Davis Road Industrial Park, Storbritannia
- 0330 058 6479
- sales@wob-online.com
- westonebathroomsonline.com
4,2
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152 anmeldelser
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A branded product at a good price
A good quality branded product at a competitive price. I was concerned about damage via delivery. No need to worry the packaging was like a mummy, and delivered in perfect condition.
9. februar 2026
Svar fra West One Bathrooms Online
Thank you for your kind review! We’re delighted to hear you were pleased with the price and that your order arrived in perfect condition. We take great pride in ensuring our products are carefully packaged and delivered safely, so it’s wonderful to know this reflected in your experience.
Thank you again for choosing West One Bathrooms Online, we look forward to assisting you again in the future.
Best wishes,
West One Bathrooms Online
Hansgrohe logis bathroom hooks…
The Hansgrohe logis bathroom type hooks look just as shown on West One Bathrooms website. Perfect size arrived in perfect condition. Very good quality item & great value sale item. We bought 5. West One kept us informed of all delivery details.
3. februar 2026
Svar fra West One Bathrooms Online
Thank you for your lovely review and for choosing West One Bathrooms Online. We’re so pleased to hear that your Hansgrohe Logis hooks arrived in perfect condition and met your expectations.
It’s great to know you were happy with the quality, value, and our delivery updates, and we really appreciate you taking the time to share your experience.
We hope you enjoy your new bathroom accessories and look forward to assisting you again in the future.
Kindest,
West One Bathrooms Online
Our order was delivered as promised……
Our order was delivered as promised… good communication with updates etc.
28. januar 2026
Svar fra West One Bathrooms Online
Thank you for your kind review! We’re delighted to hear your order was delivered as promised and that you were happy with our communication and updates throughout. Providing a smooth and reliable service is very important to us, so it’s great to know we met your expectations. We hope you enjoy your purchase and look forward to helping you again soon.
Best wishes,
West One Bathrooms Online
HIB bathroom cabinet was at a great…
HIB bathroom cabinet was at a great price, packed well for delivery with no issues. The cabinet is now fitted, the electrical connection needed adaptations to make it fit behind the cabinet, but overall happy with my purchase.
26. januar 2026
Dear West One Bathrooms,
Dear West One Bathrooms,
Thank you for your response. I have already spoken with your manager, Alex, and we both agreed that the service provided was not sufficient. Thank you also for refunding the delivery charge, and thanks to Gianluca for his call.
This is not the first time a delivery has arrived without proper notice. On the previous occasion, the issue was only resolved because I happened to have people working in my flat.
I also did not receive any email regarding this most recent delivery, so I would appreciate it if this could be checked more carefully. A minimum of 24 hours’ notice is essential when delivering a 15kg, 2‑metre‑high shower glass panel.
If this is the standard of service expected from a boutique company, I would strongly suggest reviewing your procedures. A simple and sincere apology would have been more appropriate than attempting to justify the situation.
Given these points, I stand by my feedback and would encourage your team to take inspiration from your manager’s approach, which was far more constructive and solution‑focused.
Best
Giulia
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra West One Bathrooms Online
Dear Giulia,
Thank you for taking the time to follow up.
We are genuinely sorry for the inconvenience caused and accept that the level of service you received did not meet the standard we aim to provide. You are absolutely right that clear communication, particularly regarding delivery of large and heavy items, is essential.
We appreciate you acknowledging Alex’s support and Gianluca’s call, and we take your comments regarding delivery notification very seriously. Your feedback has been shared internally, and we are reviewing our delivery procedures to ensure clearer advance communication and a minimum notice period is consistently met.
Thank you again for raising this with us. We value your feedback and are committed to learning from it to improve the experience we provide going forward.
Kind regards,
West One Bathrooms
Svar fra West One Bathrooms Online
Thank you so much for the review and your kind words, we really appreciate it!
Terrible service
Terrible service! As expected, I paid for initial order shipping. Then upon returning the next day due to wrong item, I paid for return shipping. However, they did "not" refund the initial shipping even though I paid for shipping to and from. The item went to me and back to them with no shipping costs to them, but they kept £12. I emailed them and they never replied. I will never use them again and will be sure to spread the word.
20. november 2025
Svar fra West One Bathrooms Online
Hi Robert,
We’re really sorry to hear you’re unhappy with your experience and that you felt let down by our service.
I can confirm that your product refund was processed in full, but the original shipping charge wasn’t refunded. Not refunding the initial delivery cost is fairly standard practice across most online retailers, as this covers the cost of sending the item out in the first place, even if it’s later returned.
That said, you absolutely should have received a reply to your email, and I’m sorry that you didn’t, that isn’t the level of service we aim for.
If you’re happy to give us another chance to look into this properly, please contact our customer service team on aftersales@wob-online.com with your order number and we’ll review everything again.
We do appreciate your feedback, as it helps us improve both our communication and our processes.
Kindest,
West One Bathrooms
Great products and service
Great products and service. The team is super responsive on chat and there to answer any questions.
7. juli 2025
Svar fra West One Bathrooms Online
Thank you so much for the kind words! We're delighted to hear that you're pleased with our products and service. It's great to know our team has been responsive and helpful, we’re always here to support you. Please don’t hesitate to reach out if you need anything further!
Super helpful advice
27. mai 2025
Svar fra West One Bathrooms Online
Thank you! We're so glad you found our advice helpful. If you ever need anything else, we're always here to help.
Kindest,
West One Bathrooms
Excellent service
Phone enquiries answered quickly. Knowledgeable team. Order arrived within the week, as requested. Emails replied to quickly. Delivery driver followed all info provided, rang on arrival, and was polite and helpful. Deliveries in central London not easy! Also items purchased less expensive than from the manufacturer's website. What more can i say! If only all companies were like this!!
16. mai 2025
Svar fra West One Bathrooms Online
Hello!
Thank you so much for taking the time to leave such a lovely review! We're so pleased to hear that everything from your phone enquiry to final delivery went smoothly and met your expectations. Deliveries in central London certainly come with their challenges! So we’re especially glad to hear our driver made it easy and stress-free.
Feedback like this means the world to us - thank you again for your kind words and for choosing West One Bathrooms!
Kindest,
West One Bathrooms
West One Bathrooms Online have been…
West One Bathrooms Online have been amazing - stalled a delivery at the last minute liaising between sales and delivery after 5.00 pm and re-arranging delivery seamlessly. Delivery guy was great. Everyone involved was unstintingly customer-service focussed. Outstanding.
19. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra West One Bathrooms Online
Hello!
Thank you so much for your kind words! We’re thrilled to hear that our team was able to step in and alter the delivery for you—even at the last minute. We’ll be sure to pass on your feedback to everyone involved, including our delivery team.
Thank you again for choosing West One Bathrooms Online!
Kindest,
West One Bathrooms
Service with a smile
I can't rate West One Bathrooms highly enough. I made a mistake with my online order and despite it being my fault they were beyond understanding and made sure that I got what I needed. Everything was dealt with quickly, efficiently and with good communication. This is sadly such a rarity these days and I'm just so pleased I ordered with them and not a specialist online retailer, as they really give the personal touch.
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra West One Bathrooms Online
Hi Vicki,
Thank you so much for your wonderful review. We’re truly glad we could help and get everything sorted for you—it means a lot to hear that our service made a difference. We always aim to offer that personal touch, so it’s lovely to know it was felt and appreciated!
If you ever need anything else, we’re just a call or email away. Thanks again for choosing West One Bathrooms!
Kindest,
West One Bathrooms
Happy customer!
Very helpful via email when I made an enquiry. Ordering was easy, delivery efficient. Purchase was as expected and seems great quality.
6. mai 2025
Svar fra West One Bathrooms Online
Hi Paul,
Thank you so much for your kind feedback! We're really pleased to hear that your experience from ordering to delivery was smooth and that you're happy with the quality of your purchase. If you need anything else or have any questions down the line, we’re always here to help.
Kindest,
West One Bathrooms
Great Customer Service
There was an issue with the manufacturer company and WestOne bathrooms (Michael) handled it quickly, professionally and kept me updated at all with the progress of the re-manufacture and delivery! great customer service
16. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra West One Bathrooms Online
Hi Isabel,
Thank you for taking the time to leave your feedback. We're really pleased to hear Michael was able to handle the issue quickly and keep you updated throughout.
We appreciate your patience and are glad we could get everything sorted for you. If there's anything else you need, don’t hesitate to get in touch.
Kindest,
West One Bathrooms
Excellent customer service
Excellent customer service - west one answered every question and followed through until the very end. We also had the product sent to us overseas, and west one took all of it in their stride. Great product, excellent sales, pleasure to deal with. Would recommend!
25. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra West One Bathrooms Online
Dear Lynne,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team at West One. It was our pleasure to assist you every step of the way, and we're glad we could make the overseas delivery smooth and stress-free. We truly appreciate your recommendation and look forward to helping you again in the future!
Kindest,
West One Bathrooms Online
A great telephone experience from the sales team
I had a great first West One Bathrooms Online experience with Sales Consultant Michael Z.
He went out of his way to check supply of a single mirror for me, with reliable callbacks and helpful emails to confirm the available sizes and details. Very open and transparent about the delivery process to expect too...
As we are looking to redo both bathrooms in our home next year, we'd definitely consider going with West One based on this professional and friendly experience :)
10. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra West One Bathrooms Online
Thank you for sharing your experience! We’re so pleased to hear that Michael provided you with professional, friendly, and transparent service during your first online experience with us. We’re thrilled to hear you’re considering West One Bathrooms for your future projects and would love to assist you with your bathroom redesigns next year. Please don’t hesitate to reach out if there’s anything we can help with in the meantime!
Michael at West One Bathrooms is an…
Michael at West One Bathrooms is an absolute gem. He helped us enormously with our two bathroom renovations both in finding the right items and getting us the best price. We had a lot of questions and a few issues and he didn't hesitate to help us. He is responsive, knowledgable and so helpful. We really couldn't have done our bathroom renovation without him. I would highly recommend him and West One Bathrooms for a superior experience.
11. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra West One Bathrooms Online
Hi Anna,
Thank you so much for your kind and thoughtful review. We are absolutely delighted to hear that Michael was able to assist you so effectively with your bathroom renovations. His commitment to providing knowledgeable, responsive, and helpful service is truly valued, and we’re thrilled to know he made such a positive impact on your experience.
We’re grateful for your recommendation and look forward to assisting you with any future projects. Thank you once again for your kind words!
Kindest,
West One Bathrooms
Fast & efficient professional service…
Fast & efficient professional service and all items are delivered promptly by their own delivery drivers ensuring they are handled with care & arrive in top quality condition
4. september 2024
Svar fra West One Bathrooms Online
Thank you so much for your feedback, we really appreciate hearing about your experience with our drivers! We will feed this back to them.
Thanks again,
West One Bathrooms
No delivery notification
The item was delivered quickly and very well wrapped. The problem was that there was no notification of the delivery date and it arrived on a pallet. Luckily I had it delivered to my work but if it had gone randomly to my house, there wouldn't have been anyone in.
Edit: I have revised my 3 stars to 4 due to their reply. It suggests that there is a process in place and it just bypassed me.
Edit 2: 5 stars. I have purchased a few more items from them. I was given a small discount for the second time and also informed a few times on the delivery date. Customer service is always nice and tries to help in any way they can. My go to bathroom store now.
7. august 2024
Svar fra West One Bathrooms Online
Hi Helen,
Thank you so much for your updated review and for your continued trust in us. We are thrilled to hear that your experience improved with the additional items you purchased, and that our team was able to offer you better communication and service this time around.
Your feedback is incredibly valuable to us, and we're so glad we could address your concerns to your satisfaction. It’s fantastic to know that West One Bathrooms is now your go-to store, and we look forward to assisting you with any future projects!
Thank you once again for your support and kind words.
Kindest,
West One Bathrooms
Superb West One
What a great company! I made a mistake with my initial order and forgot to order a specific part that my plumber needed that day to complete the time sensitive build of our new bathroom. West One (specifically Aaron) went out of his way to find the part that I needed and took it out to a waiting Uber. So many companies wouldn’t bother to make the effort and in that regard West One really stands out! Thank you!
31. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra West One Bathrooms Online
Hi Dan,
We are so delighted to read your review, thank you for sharing your feedback with us. We always aim to go above and beyond for our clients, and its great to hear how it helped so much during the renovation of your new bathroom!
Kindest,
West One Bathrooms
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